Mrs ***, Your vehicle was brought into our facility to do a repair for you under [redacted] ***.The only visible damage was a bumper cover when inspected.You brought your vehicle in and completed the repair.You had told us the engine light was on and we scanned the vehicle to get the codes from the vehicle.We told you and [redacted] what they were and [redacted] concluded that they were not related to replacing a bumper cover on the rear of your vehicle.The shop would gladly fix anything on your vehicle but since [redacted] is paying the bill for the loss and they deemed it not related to the loss we cannot bill them for something they have already denied..I am really not sure how you feel that it is fair to blame the shop who fixed your car?As far as your rental bill is concerned the shop has nothing to do with this bill.We simply repair the car.We also went over the codes in your vehicle and explained what they were.If we can help you with anything else that is related to this loss trough [redacted] please let us know.We are sorry your not happy but if you have an issue with your repairs please contact us.If you have an issue with what you feel is related that we did not fix.Please contact [redacted] directly and they will gladly explain why we didn't do anything further with your claim
Mrs ***, Your vehicle was brought into our facility to do a repair for you under [redacted] ***.The only visible damage was a bumper cover when inspected.You brought your vehicle in and completed the repair.You had told us the engine light was on and we scanned the vehicle to get the codes from the vehicle.We told you and [redacted] what they were and [redacted] concluded that they were not related to replacing a bumper cover on the rear of your vehicle.The shop would gladly fix anything on your vehicle but since [redacted] is paying the bill for the loss and they deemed it not related to the loss we cannot bill them for something they have already denied..I am really not sure how you feel that it is fair to blame the shop who fixed your car?As far as your rental bill is concerned the shop has nothing to do with this bill.We simply repair the car.We also went over the codes in your vehicle and explained what they were.If we can help you with anything else that is related to this loss trough [redacted] please let us know.We are sorry your not happy but if you have an issue with your repairs please contact us.If you have an issue with what you feel is related that we did not fix.Please contact [redacted] directly and they will gladly explain why we didn't do anything further with your claim