Doc Artisan

We have contacted [redacted] and have sent out another unit since the first never made it Here is the tracking Helvetica, sans-serif;"> [redacted] using USPS priority mail We also sent a few extra sample cases as a way of saying sorry for the mixup! Cheers and have a great day! DA-

We have refunded this order back tot he customer You refunded $USD on the Visa ending in ***.Just now Transaction details from the payment gateway Order # [redacted] Card details Visa •••• •••• •••• [redacted] Refunded by Joel Young Authorization key [redacted] Message Transaction approved Amount $Refunded items ? Sport Wallet v- sport-brown / iPhone Plusv5wip7plusbrn Gateway Shopify Payments Status success Type refund Created Nov 9, 2016, 8:23AM Refund reason order was cancelled on Nov 4thRevdex.com complaint also

We will be more than happy to investigate the whereabouts of your casePlease allow us a few days to confirm where it isIf you receive the case in the meantime, please reach out to us so we can setup your return label and refundDA-

We have found the customer to be correct on this order and have already gone ahead and shipped the missing item We have also let the customer know of the shortcoming and of the shipmentTracking numbers will follow once the order is scanned by the [redacted] express carrier serviceThanks! ***

Just located the info on the client and she is right, we never sent out the original order We just contacted the client with confirmation and a tracking number Here is the proof for your
records *** and if you could expedite the resolve, I appreciate it
Thanks,
*** ***
Proprietor
Dock Artisan

Revdex.com:I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

We show that the item has been delivered. *** is the tracking
number using Hong Kong Post We are more than happy to send you back a full refund once we receive the item back to our warehousePlease submit a request for return here *** If you have any other questions or concerns please do call our customer service at *** *** *** during 8-5pm CST
Thank you,
DA-

***We have refunded this buyer all shipping fees and original purchase price for the case and have given them the case for free for the delay and inconvenienceSorry for thte trouble ***!!***-

We have contacted [redacted] and have sent out another unit since the first never made it.  Here is the tracking 
Helvetica, sans-serif;">[redacted]0 using USPS priority mail.  We also sent a few extra sample cases as a way of saying sorry for the mixup! Cheers and have a great day!
DA-

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
 
My refund was issued finally.

We have found the customer to be correct on this order and have already gone ahead and shipped the missing item.  We have also let the customer know of the shortcoming and of the shipment. Tracking numbers will follow once the order is scanned by the [redacted] express carrier...

service. Thanks!
[redacted]

We will be more than happy to investigate the whereabouts of your case. Please allow us a few days to confirm where it is. If you receive the case in the meantime, please reach out to us so we can setup your return label and refund.
DA-

15px; margin-left: 26px; font-size: 14px; font-family: -apple-system, BlinkMacSystemFont, 'San Francisco', 'Segoe UI', Roboto, 'Helvetica Neue', sans-serif;">We have refunded this order back tot he customer.
 
 
You refunded $84.80 USD on the Visa ending in [redacted].Just now
Transaction details from the payment gateway
Order
#[redacted]
Card details
Visa •••• •••• •••• [redacted]
Refunded by
Joel Young
Authorization key
[redacted]
Message
Transaction approved
Amount
$84.80
Refunded items
1 ? Sport Wallet v5 - sport-brown / iPhone 7 Plusv5wip7plusbrn
Gateway
Shopify Payments
Status
success
Type
refund
Created
Nov 9, 2016, 8:23AM
Refund reason
order was cancelled on Nov 4th. Revdex.com complaint also.

Review: On Oct 28th I bought a product (Sport Leather Wallet Combo Case for iPhone 6/6+ - iPhone 6 Leather Wallet Combo Case - Vintage Brown for $70.00 each) from this company and was advertised at their website that they would ship it starting on Nov 14th due a high demand. On Nov 11th got an email stating that the package was shipped and could be tracked on the USPS website using the tracking ID ([redacted]). Considering that I paid for a 2 days shipping it was supposed to be delivered on Nov 14th at least. I have tried to contact them using their customer service email and even posted a review at their website and got no answer. When posted a message at their Facebook page I found that others were on the same situation. After a couple days, Mr. [redacted] posted a message saying that the tracking number would be updated today (Monday Nov 17th) and so far it wasn't. Also, said to relax and "don't be anxious" before deleting my post and removing my access of posting at their Facebook page. It is not about being anxious (as we all obviously are) but is is a lack of respect and also not complying with what was paid (2 days shipping).Desired Settlement: Just want the product to be delivered and to let everyone that I would be able to inform not to expect any kind of respect from Dock Artisan Customer Services.

Business

Response:

[redacted]We have refunded this buyer all shipping fees and original purchase price for the case and have given them the case for free for the delay and inconvenience. Sorry for thte trouble [redacted]-

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: I purchased an artisan wallet in May 2015. It includes a phone case and the attached wallet in dark brown color. Warranty is for 1 year. in Feb 2016, the phone case started falling apart. I asked about the warranty. Doc Artisan sent a replacement phone case, but with a different model and color in light brown. The phone case does not match the wallet. So I cannot wear the phone case with the wallet. I followed up multiple times asking Doc Artisan to send me the replacement wallet as well. Customer service response was short and rude. Twitter response was back to send to customer service.Desired Settlement: Either send me the correct phone case, or send me the replacement wallet to match the new phone case. I cannot wear the dark brown wallet with the light brown phone case. They are mismatch.

Business

Response:

We have gone ahead and sent out a brand new case for [redacted] Shipping label attached as proof. The new unit will arrive sometime this week.

Thanks,

Review: I ordered 2 products from Doc Artisan. There are 2 orders numbers involved. [redacted]

1x NEW- Sport Wallet Case V.5 - iPhone 6/s Plus - BROWN - DID NOT RECEIVE

1 x Universal Smart Device Magnetic Mount System ([redacted]) - RECEIVED

The [redacted] arrived, and the Sport Wallet should have been in the same order.

I emailed customer service (a week before christmas). Waited 2 weeks for a response. No response.

I emailed customer service again (Late January). Waited over a month for a response. No response.

I tweeted to the Doc Artisan twitter account. Here is the response:

"Hi [redacted]. Not a single email is ignored by customer service. It could be a delay caused by Christmas break. You can also call us!"

Well, they have ignored 2 emails, and their phone number is not easily contactable if you live outside the United States.

Please hold them accountable.Desired Settlement: I want the product I ordered.

Or a full refund and apology.

Business

Response:

We have found the customer to be correct on this order and have already gone ahead and shipped the missing item. We have also let the customer know of the shortcoming and of the shipment. Tracking numbers will follow once the order is scanned by the [redacted] express carrier service. Thanks![redacted]

Review: I ordered a phone case from Dock Artisan in the middle of July. I emailed to find out when the phone case would be delivered and a reply told me it would be sent out August 10. I sent another email August 15 after not receiving the phone case. They apologized and said it would be them out in the beginning of the September. in the beginning of September the wrong case was sent to me. I email to inquire and they said because the delivery date was so late they sent me that case as a gift - as an extra bonus and that the case that order would be sent out by the end of the September. I emailed again at the end of September only to be told that I had already received my case. I had to produce the string of emails to show that they had not sent me the case I ordered but an older version of the case. An email response to me indicated that I would receive the case I ordered October 1. On October 20 I finally sent an email indicating that I would like to cancel my order because I have not received the case I ordered back in July. They emailed me to say I had to send back the second case they sent me in order to get a refund. I explained that I gave my husband the case and he was deloyed. Furthermore, they told me it was a gift. They have since refused to send me the case or my $60 refund.Desired Settlement: The $60 I paid for the case I never received.

Business

Response:

Just located the info on the client and she is right, we never sent out the original order. We just contacted the client with confirmation and a tracking number. Here is the proof for your records [redacted] and if you could expedite the resolve, I appreciate it.

Thanks,