Doc Roofing

Carrsun Response: We apologize for the bad experience and the lack of communication on our sales reps part. Our response to the Customer’s Statement of the Problem is broken into sections and answered in red below: In May I signed a contract to have repairs done on my house due... to hail damage. The roof was repaired right away but it took several calls & complaints before they finally came out in July to put drip edge on the back of the house. We have no excuse for this, we apologize for the lack of prompt communication by our sales rep. The flashing above the bay window looks terrible. It does not match the shingles or the siding & there is caulk all over it. Doug S [redacted] said he would take care of it but he did not. This was repaired this week (8/22-8/26), we can provide the exact date if needed. Again, we apologize for Doug S [redacted] , our sales representative, not following through on what he told you he would do. He also said in May he was going to send a piece of my siding to a dept. to see if he could get it as a discontinued product so that I could get ALL my siding replaced instead of just repairing the pieces with holes. He was asked several times if he had done so because that was apparently the reason for the hold on him doing any work. Ultimately, in July my insurance co. took a piece of siding & determined it was not discontinued. 2 months wasted time. In our professional opinion, this was the best thing to do to. We apologize that it did not pan out and that it took so long. Some of that we cannot control. There are so many nails still in my yard & driveway as if they did not even try to clean up the mess. The crew damaged some of the siding when they were repairing the roof. We apologize if this was the case. We have been out there multiple times this week to make everything right. If there are still complaints we are more than happy to meet and do a final “walk around”. There was drywall in the house that was to be removed, replaced, & painted. It has only been painted. It takes several calls & complaints until they finally come out & do a little bit of work for a couple days & then no one hears from them again for weeks. Again, we apologize for the bad experience. Our contract states that we will do the interior work described on the insurance scope. They already collected money but they have not finished the work. The work that they did finish was unsatisfactory & the customer service is horrible. Here is the financial breakdown: Contract amount = $11,882.53 Amount Collected (as of 8/26/16) = $ 5,725.11 Desired Settlement: Finish the Job I want the work finished. ONE basement window on the RIGHT elevation needs to be removed & replaced. The gutters/downspouts need to be removed & replaced. I want a final & detailed invoice sent to me or to [redacted] so that I can wrap up this disaster & be done with this company. The gutters/downspouts were removed and replaced this week. Per the contract, we have a balance of $6,157.42 due on the job. Here are this insurance paperwork prices on the work that has not been done or not been done to satisfaction: Drywall = $54.37 Drywall = $36.27 Drywall = $27.18 Paneling = $56.83 Stain = $419.76 Window = 401.50 This comes to a total of $995.91. If the customer would rather not work with us anymore we will refund this amount, making the amount due to Carrsun: $5,161.51 If the customer wants us to finish these small items, we are happy to but we ask for at least 2 weeks from the date that she tells us through the BBB what she wants us to do before any more public complaints are made (through the BBB or anywhere else). We are happy to resolve this to the best of our ability but do not want our reputation damaged over one job that did not go as planned. Thanks, David C [redacted] Owner Carrsun Construction

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Regards, [redacted] Here are the insurance paperwork prices on the work that has not been done or not been done to satisfaction: Line item #: 5. R&R Drywall = $54.378. Content Manipulation Charge = $143.049. Floor Cleaning = $175.15 (Basement = $372.56) 10. R&R Drywall = $36.27 (Bedroom = $36.27) 13. R&R Drywall = $27.18 (Kitchen = $27.18) 16. R&R Paneling = $56.8317. Floor Cleaning = $9.50 (Living Room = $66.33) 19. Damaged window screen was removed. However, new screen is not secured in window groove. I have taken pictures and will submit upon request. = $71.7520. Exterior Light Fixture = $86.67 (Front Elevation = $158.42) 23. Wood Window = $401.5025. One screen was replaced but is not secured in window groove and the other window has no screen at all. I have taken pictures and will submit upon request. = $127.3326. AC Unit Cover was not replaced. = $107.28 (Right Elevation = $636.11) 27. Two window screens were replaced but are not secure in window groove and the other two window screens have not been replaced. I have taken pictures and will submit upon request. = $254.66 (Left Elevation = $254.66) 34. Fascia – Although Carrsun did the roof and re-did the decking, there is no wood behind fascia. It has already fallen down once. Sub-contractor that re-attached informed me that there was no wood behind fascia. He said he attached it the best he could and said that I would most likely have this same problem in the future. However, I am not asking for a refund of the charge of $302.28. I would just like to point out the unsatisfactory job that was done. (Gutters/Downspouts/Fascia) 35. Exterior stain. = $419.76 (Fencing on Front & Rear Elevation = $419.76) I am also requesting that Carrsun pay $154.00 for costs relating to a veterinarian office visit, medication, and a protective cone for my dog due to a puncture in his paw because of the nails that were not properly disposed of after work done by Carrsun’s crew. I have picked up hundreds of nails over the months since the roofing repairs have been done. I picked up TWENTY-THREE nails in one spot just outside my door the day the gutters were replaced. I think it is a fair request that Carrsun pay this bill. I have taken pictures of my dogs paw and I can submit receipts upon request. This comes to a total of $2,125.29. I would rather not work with Carrsun anymore. I expect Carrsun to refund $2,125.29, making the amount due to Carrsun: $4,032.13. I need an actual invoice to submit to my insurance company for them to submit payment. I will not Accept the Business Response to the RevDex.com until I receive this invoice.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted]

There are some things we disagree with but we want to be done with the job so we are good with sending her a final invoice for $4,032.13. We will send that out tomorrow. Please let me know if I need to do anything else. Thanks, David C***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***

To Whom it May Concern, As the homeowner states, we have no contract together and therefore we have no business together.  The salesperson that is named is being let go from my company.  There is no lien from my company on this property.  I, the owner of Carrsun...

Construction, had no idea of this "potential" customer until I received this complaint.  This homeowner does not owe my company any money.  And as they state at the end of the complaint, they should be referring to the salesperson in their negative remarks and not the company. Thanks, David C[redacted]Owner

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] Here are the insurance paperwork prices on the work that has not been done or not been done to satisfaction: Line item #: 5. R&R Drywall = $54.378. Content Manipulation Charge = $143.049. Floor Cleaning = $175.15   (Basement = $372.56) 10. R&R Drywall = $36.27     (Bedroom = $36.27) 13. R&R Drywall = $27.18      (Kitchen = $27.18) 16. R&R Paneling = $56.8317. Floor Cleaning = $9.50     (Living Room = $66.33) 19. Damaged window screen was removed.  However, new screen is not secured in window groove. I have taken pictures and will submit upon request. = $71.7520. Exterior Light Fixture = $86.67      (Front Elevation = $158.42) 23. Wood Window = $401.5025. One screen was replaced but is not secured in window groove and the other window has no screen at all. I have taken pictures and will submit upon request. = $127.3326. AC Unit Cover was not replaced. = $107.28     (Right Elevation = $636.11) 27. Two window screens were replaced but are not secure in window groove and the other two window screens have not been replaced.  I have taken pictures and will submit upon request. = $254.66      (Left Elevation = $254.66) 34. Fascia – Although Carrsun did the roof and re-did the decking, there is no wood behind fascia.  It has already fallen down once.  Sub-contractor that re-attached informed me that there was no wood behind fascia.  He said he attached it the best he could and said that I would most likely have this same problem in the future.  However, I am not asking for a refund of the charge of $302.28.  I would just like to point out the unsatisfactory job that was done.      (Gutters/Downspouts/Fascia)  35. Exterior stain. = $419.76      (Fencing on Front & Rear Elevation = $419.76) I am also requesting that Carrsun pay $154.00 for costs relating to a veterinarian office visit, medication, and a  protective cone for my dog due to a puncture in his paw because of the nails that were not properly disposed of after work done by Carrsun’s crew.  I have picked up hundreds of nails over the months since the roofing repairs have been done.  I picked up TWENTY-THREE nails in one spot just outside my door the day the gutters were replaced.  I think it is a fair request that Carrsun pay this bill.  I have taken pictures of my dogs paw and I can submit receipts upon request. This comes to a total of $2,125.29. I would rather not work with Carrsun anymore.  I expect Carrsun to refund $2,125.29, making the amount due to Carrsun: $4,032.13. I need an actual invoice to submit to my insurance company for them to submit payment.  I will not Accept the Business Response to the Revdex.com until I receive this invoice.

Carrsun Response:   We apologize for the bad experience and the lack of communication on our sales reps part.  Our response to the Customer’s Statement of the Problem is broken into sections and answered in red below:   In May I signed a contract to have repairs done on my house due...

to hail damage. The roof was repaired right away but it took several calls & complaints before they finally came out in July to put drip edge on the back of the house.   We have no excuse for this, we apologize for the lack of prompt communication by our sales rep.   The flashing above the bay window looks terrible. It does not match the shingles or the siding & there is caulk all over it. Doug S[redacted] said he would take care of it but he did not.   This was repaired this week (8/22-8/26), we can provide the exact date if needed.  Again, we apologize for Doug S[redacted], our sales representative, not following through on what he told you he would do.   He also said in May he was going to send a piece of my siding to a dept. to see if he could get it as a discontinued product so that I could get ALL my siding replaced instead of just repairing the pieces with holes. He was asked several times if he had done so because that was apparently the reason for the hold on him doing any work. Ultimately, in July my insurance co. took a piece of siding & determined it was not discontinued. 2 months wasted time.   In our professional opinion, this was the best thing to do to.  We apologize that it did not pan out and that it took so long.  Some of that we cannot control.   There are so many nails still in my yard & driveway as if they did not even try to clean up the mess. The crew damaged some of the siding when they were repairing the roof.   We apologize if this was the case.  We have been out there multiple times this week to make everything right.  If there are still complaints we are more than happy to meet and do a final “walk around”.   There was drywall in the house that was to be removed, replaced, & painted. It has only been painted. It takes several calls & complaints until they finally come out & do a little bit of work for a couple days & then no one hears from them again for weeks.   Again, we apologize for the bad experience.  Our contract states that we will do the interior work described on the insurance scope.   They already collected money but they have not finished the work. The work that they did finish was unsatisfactory & the customer service is horrible.   Here is the financial breakdown:   Contract amount = $11,882.53 Amount Collected (as of 8/26/16) = $ 5,725.11   Desired Settlement: Finish the Job I want the work finished. ONE basement window on the RIGHT elevation needs to be removed & replaced. The gutters/downspouts need to be removed & replaced. I want a final & detailed invoice sent to me or to [redacted] so that I can wrap up this disaster & be done with this company.   The gutters/downspouts were removed and replaced this week.   Per the contract, we have a balance of $6,157.42 due on the job.   Here are this insurance paperwork prices on the work that has not been done or not been done to satisfaction:   Drywall = $54.37 Drywall = $36.27 Drywall = $27.18 Paneling = $56.83 Stain = $419.76 Window = 401.50   This comes to a total of $995.91.   If the customer would rather not work with us anymore we will refund this amount, making the amount due to Carrsun: $5,161.51   If the customer wants us to finish these small items, we are happy to but we ask for at least 2 weeks from the date that she tells us through the Revdex.com what she wants us to do before any more public complaints are made (through the Revdex.com or anywhere else).  We are happy to resolve this to the best of our ability but do not want our reputation damaged over one job that did not go as planned.   Thanks,   David C[redacted] Owner Carrsun Construction