Doc's Property Service Inc

Thank you for the letter about the complaint ID *** you received on 03/15/about the service we providedAll Apple iPad’s are repaired by removing the front glassIt is the only way to gain access to the parts that need fixedThe glass usually breaks in the disassembly processThe glass
did break; we installed the charger port and then asked for approval to replace the glass LCD and digitizerThe customer declined not to repairThis is a settlement offer, to replace the glass, *** Fixer offers to install new glass for a customer cost of $IMF’s cost to repair the glass is much higherIf customer agrees to this settlement, customer cost will be $plus tax upon completion of the repairOur computer based work order system dates and time stamps all changes made to work orders, it is not possible to back date entriesWe are trying our best to provide professional mobile device repair to consumers who do not always understand the process