Docket Alarm Inc.

This customer requested that we cancel her account and we didHowever, at the time of the cancellation request, there was a balance on the account, which we charged before canceling the accountThe customer complained about this final charge, and after discussing it with the customer, we reversed
the charge.We provide legal research services mostly to sophisticated professionals at large law firms and financial institutionsThis particular customer was an individualOur foremost goal is to keep customers happy and we deeply regret any misunderstanding she may have had concerning our billing practicesAs stated above, we refunded this charge before receiving this complaint, and we believe the matter was settled amicably