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DOC'S KUSTOM Reviews (2)

Revdex.com Case [redacted] — [redacted]...

02/21/14
This customer purchased our product through one of our dealers without doing his due diligence in determining what fuel sender he had in his vehicle.
He subsequently called our tech dept to complain his fuei gauge did not read properly. Our tech dept determined he had the wrong fuel gauge for his appiication.
In cases like this it is our company policy to trade the inappropriate fuel gauge and sender that comes with our kit for the proper fuel gauge only that will read correctly with his fuel tank sender. The reasons for this are: 1. The special made fuel gauge for his application cost more. 2. We want the inappropriate fuel sender out of his possession to eliminate any other tech questions, if for some reason he tries to install it in his tank. At that point the fuel sender that was part of our kit is worthless to him and can cause him additional work and trouble.
We dont send a new fuel sender with the special made gauge because he does not need it, and it covers the cost of the new special fuel gauge. These special fuel gauges are built in small quantities and cost us more to produce.
Our company bends over backwards for this type of customer because we are a full service Instrument Company. No other companies will do this for their customers. They will only sell the customer a new gauge to fit their application.
This customer accused us of ripping him off becaUse we did not send him a new sender with the special gauge. He was very belligerent and our tech terminated the conversation. As you can see there is no rip off. Just an uneducated consumer with an attitude.
Sincerely,
[redacted] CEO
Doc's Kustom

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
 
I have a second gas tank without the sending unit, the 0-90 ohms sending unit was going to used in thst tank. The tech never told me a 0-90 ohms sending unit would be returned to me. I want the 0-90 ohm sending unit to use in the second tank.

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