Docs Medical Practice of Yonkers

At this time, I have been contacted directly by d.o.c.s regarding complaint ID ***, however my complaint has NOT been resolved because:
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
At this time, I have not been contacted by Docs Medical Practice of Yonkers regarding complaint ID [redacted].
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Docs Medical Practice of Yonkers regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Docs Medical Practice of Yonkers regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Docs Medical Practice of Yonkers regarding complaint ID [redacted].Sincerely,[redacted]

Review: In August 2012 I called DOCS in central avenue in yonkers and asked the receptionist if DOCS accepted my insurance. I provided all insurance details including policy numbers. I brought with me a health clearance form which specified what I needed to be cleared for. Prior to a medical doctors assessment I was giving a auditory, vision, EKG, pulse oxygen test, and more. I also indicated which necessary blood work I needed done. DOCS ran unnecessary blood testing that I needed specifically for the health clearance form. I started to receive bills from DOCS. I have called their office and left messages. I have also written DOCS numerous letters regarding the situation. I never received a phone call from DOCS. The only mail I have recieved is DOCS reseeding the bill. I now have two collection agencies asking for payment. I have specified I will pay for I asked for out of good faith. I was mislead by DOCS employees. If I knew they didn't take my insurance I would have never went to thei practice. I feel DOCS needs to be accountable for their negligence. Unfortunately I am left with these medical bills totaling over $2000.Desired Settlement: I would like for DOCS to only have me pay the medical doctor fee. I would appreciate a discounted rate. I would also want docs to be accountable for the lab test which I didn't ask for.

Consumer

Response:

At this time, I have not been contacted by Docs medical regarding complaint ID [redacted].

Sincerely,

Business

Response:

Dear Mediator:

I am in receipt of the complaint registered by Mr. [redacted] and have reviewed his medical and biiling records and also discussed the matter with the concerned staff. I would like to offer the following explanation:

1) Acceptance of insurance: DOCS accepts Mr. [redacted]'s insurance, however that does not mean that as a result he will have no financial responsibility. Instead, his financial responsibility is determined by the contract he has signed With his insurance carrier. . It is clear that Mr. [redacted] had a high deductable plan which resulted in a significant out-of-pocket liability.

2) Necessity of Medical Services: Our pliysicians only provide services that are appropriate and enable them to meet a high standard ofoare. We do not know at the time of visit what services will or will not be covered.

While we offer the services that we believe to be appropriate, the patient is always free to decline, which must be documented by the physician in the medical record.

2) Mr. [redacted]'s visit: Mr. [redacted] visited our office on 08/**/2011 and requested a physical exam. He was attended to by Dr. [redacted], a highly experienced and respected physician, who performed a complete physical according to our protocol. Mr. [redacted] had ample opportunity to decline services but failed to do so. He returned on 08/**/2011 for a follow-up visit and again expressed no issues.

3) Billing Issues: Bills for the two visits. were submitted to Mr. [redacted]'s insurance in a timely manner. The visit on 08/**/2011 was covered by the carrier with no liability to the insured. However, the larger bill for the

physical was determined to be Mr. [redacted]'s .responsibility as a physical exam under his contract is not a covered service. Thus, DOCS billing department has appropriately billed Mr. [redacted] for the services.

I, therefore reject Mr. [redacted]'s allegation that unnecessary services were performed. Instead, he is a victim of 'sticker shock' that many of us have suffered when we find how much responsibility our health insurance leaves uncovered. It is clear upon review that his insurance does not provide any 'well' or preventive benefits. It would thus be more appropriate for Mr. [redacted] to discuss the matter with his benefits manager instead of blaming DOCS.

We have offered Mr. [redacted] a 50% discount to settle his outstanding balance that would bring his liability to $500. However, I would like to assist him further and offer to settle the liability for a total of $300.

Please contact me at ###-###-#### or by our email [redacted] if you have additional questions regarding this matter.

Review: My family and I use to go to doc's office for health care for about 10 years. My son was on a medication that needed blood test so he went in november and december of 2014. My son has two insurances so he could cover any cost. My sons bill was sent to the primary insurance but not the secondary. I received a notice of this and talked to the doc's office people to send the rest of the bill to my sons secondary insurance. They took down the information and agreed to have sent it. Now a year and a few months go by and I receive a bill from collection agency for 300.58 dollars from those dates in november and december 2014. Im suppose to pay that by february [redacted], it is now february [redacted]. Every time I go talk to doc's office, they keep making excuses to extend the time. My son's credit history will be affected by this collection bill even though he is not at fault. He has two insurances and they were negligent to send the bill. My secondary insurance says they did not receive a bill from doc's and they are correct because they received every other bill from other health practices besides doc's office. My secondary insurance told me to ask Doc's for a claim number and they could not provide me with one. Please help us resolve this issue.Desired Settlement: I want Doc's office to pay my collection agency bill and fast because my dead line is up.

Review: I scheduled my annual preventative/wellness visit (annual physical) on 7/**/2013, and saw [redacted] for the purpose on that date (at the Bronx office). My insurance coverage through [redacted] provides for no co-pay for this type of preventative/wellness visit (annual physical). Yet I was subsequently billed by their billing office for a $20 co-pay which I should not have to pay, per my health insurance coverage. I called the biling office several times over the past several weeks to try to get this charge corrected, but to no avail. I was told that one of the procedures that was performed as part of my preventative visit--i.e., a breathing test--is actually a non-preventative procedure according to [redacted]. But the billing office is refusing to correct and resubmit the claim to ensure that the claim only reflects a preventative/wellness visit (annual physical). So I am being billed for a co-pay, at the threat of sending my account to collection for non-payment. However, as I have explained many times to them, and which they themselves agree with, I came to see [redacted] solely for my annual preventative/wellness visit. Yet a non-preventative precedure--a breathing test--is being billed -- even though I did not request such a breathing test nor did I need such a breathing test (I had no breathing problems and complained of no breathing problems). Yet a non-preventative procedure is being billed as part of a strictly preventative visit. Their billing personnel is unwilling to cooperate to either waive the co-pay that I do not actually owe, or to re-submit the claim to [redacted] with only preventative procedures (in accordance with the nature of my visit).Desired Settlement: I want the doctor's office/biiling office, to remove the $20 co-pay from my account, which I do not actually owe, and to not send my account to collection for non-payment of that co-pay (which, again, I do not actually owe).

Consumer

Response:

In regards to my complaint ID [redacted], I have been provided with resolution through my insurance company (not the business/medical provider against whom my complaint was directed). So please consider this case closed/resolved.

Sincerely,

Review: On July **, 2014 I took my 78 year old mother-in-law to her doctors appointment. After waiting about 10 minutes we were called to the desk and told she could not see the doctor until an outstanding balance was paid. We asked to see the balance as my mother has Medicare and Medicaid and usually has no balance.When presented with the bill it was from July and April of 2013. I asked the bookkeeper why she was only hearing about these bills a year later and she told us a statement was probably sent. I asked why when she made appointments and saw her doctor on previous occasions they were not brought up. She said she did not know but that we could not see the doctor until they were paid. As we were unprepared to pay the amount and were not permitted to speak to the doctor we left. My mother-in-law in need of her prescriptions called the doctor directly and was able to get them. He suggested we speak to the [redacted] to settle the matter.The following day I called the [redacted] a [redacted]. I explained the situation and he insisted his office was just following policy. He admitted that my mother-in-law has primary and secondary insurance and he did not know why only the primary paid. I explained that it was not our responsibility to file these claims and that if a mistake was made by not filing in a timely manner we are not accountable. He said he would look into it. As of today, August *,2014 I have left 3 messages for him explaining that my mother-in-law still needs to see her doctor and that we need to resolve this matter. I have not heard back from him.Desired Settlement: My mother-in-law not be responsible for the error in billing and be able to see her doctor for medical care.

Consumer

Response:

At this time, I have been contacted directly by d.o.c.s regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: The DOCS office in Hartsdale at [redacted] Phone: ###-###-####

This office used to be my primary doctor up until 2010. I've since relocated to Massachusetts and have not been back to this office since 2010. I never received an invoice or a call regarding any amounts due, nor have I received any contact whatsoever from a collection agency and my phone number has not changed since I lived in New York. I learned today, as I am processing a mortgage application, that DOCS filed a negative collection report for a balance of $10!!!!! which has ruined my credit with 2 of the reporting bureaus and is negatively effecting my ability to obtain a reasonable rate. My credit is otherwise untarnished.

This is unacceptable, negligent behavior on the part of DOCS, as they made no reasonable attempt to collect any amounts owed and frivolously filed a damaging report. Had I received one call that I had a payment due, they would have received a check for $10.

I want this claim with Experian and Equifax remedied immediately.Desired Settlement: I want my records with Equifax and Experien corrected IMMEDIATELY.

Review: This year I received a notice from the Chase Receivables Collection Agency stating that we owe DOCS $55.00 for service they say was provided on 09/**/2014. The same thing happened last year and was cancelled. In both cases I received no invoice or statement for these charges. Last year they deleted the amount owed with no reason. This year they refused service for an appointment that I had, telling me only when I arrived.Desired Settlement: Change their end of year use of a collection agency to collect undocumented amounts and forcing many older and minority patients to pay without documentation. Show us that this is a valid amount and we will pay it immediately.

Consumer

Response:

At this time, I have not been contacted by Docs Medical Practice of Yonkers regarding complaint ID [redacted].Sincerely,[redacted]

Review: On October ** 2014 I went to DOCS Medical office in Yonkers, NY. I had checked with my insurance company if the Provider I elected was In-Network. I came in for an annual physical check up with my wife. We had what was typical annual physical: weight, height, blood pressure, few questions and lab work (blood drawn). We both paid our co-pays and left. The following month we received a bill for unknown charges from DOCS medical. Charges were not itemized but was stated if charges were not paid, both my wife and I would be sent to collections. We immediately called DOCS Medical in Yonkers, NY. It took over a week to receive a call back from someone in billing. Billing said, we have reached our maximum benefit and we needed to call our insurance. The annual physical was could not be fully covered by our insurance. This was our very first trip a doctors office for a preventative care, which is covered by our insurance company 100% as with most insurances. We've never went to any other office for any other medical reasons for which the benefits would have reached maximum. Our insurance company [redacted] told us that DOCS Medical had sent our blood work to a Lab that is an Out-of-Network provider. We were never told this is DOCS common practice. DOCS billing said it is the responsibility of the patient to inform DOCS Medical where to send lab work. However, DOCS uses 2 In-Network lab provider: Labcorp and Quest Diagnostic, which would have been covered by our insurance. But DOCS chose to send it to Out-of-Network provider. We've requested to have DOCS remove these charges, because my wife and I are not Medical Billing professionals and would not know to request In-Network labs performed. DOCS has refused to remedy and to come to a resolution and we are in debts of hundreds of dollars for my wife and I for a preventative care annual physical check up which would normally have been 100% covered by insurance. Through deceitful practices and sending our blood work without our consent to an independent lab, we are billed hundreds of dollars.Desired Settlement: We would like DOCS to make a billing adjustment to remove the charges which should have been covered 100% by our insurance company for our annual physical check up.

Consumer

Response:

At this time, I have not been contacted by Docs Medical Practice of Yonkers regarding complaint ID [redacted].Sincerely,[redacted]

Review: My complaint is concerning an appointment I had with [redacted] on May **, 2013. My health insurance did not pay my bill in full, therefore I was responsible for a portion of the bill. I received a bill from DOCS in September 2013 in the amount of $467.13. I left a voicemail message at DOCS billing office on October **, 2013 to make payment arrangements as I was not able to afford to pay the bill in full. After my call went unanswered, I followed up by letter and enclosed a money order for $5.00. In November 2013, I received a “Patient Payment Plan Authorization Form” from DOCS, which I completed, signed, and mailed back to DOCS. I agreed to continue paying $5.00 per month towards my bill between November 2013 and January 2014 and committed to increasing my monthly payments to $50.00 per month effective February **, 2014. Between the months of December 2013 and March 2014 I received statements from DOCS inaccurately reflecting my balance. I spoke with [redacted] in billing who sent me accurate statements. In April 2014, I received a bill from DOCS for $9,554.13 for the appointment that I had with [redacted] in May 2013. I tried reaching DOCS billing for several days but couldn’t get through due to the line being busy. When I was finally able to reach [redacted] in billing, she told me to just “ignore” the bill. In May 2014, I was able to afford to increase my monthly payments to $75.00 per month, putting me on target for paying off my balance by September 2014. On September *, 2014 I received a letter from [redacted], a collection agency indicating that this was their second letter and that my “account still shows as seriously delinquent” (by the way, I never received any letters from [redacted] prior to the one I received on September [redacted]). The amount due in the letter from [redacted] was for $278.38, which was once again inaccurate. I had sent DOCS a check dated August **, 2014 which brought my balance to $72.13, so I have no idea how they arrived at a balance of $278.38. I reached [redacted] in billing again, and told her that #1) I received a letter from from [redacted] obviously in error and wanted her to investigate, and #2) to send me a corrected statement/bill. [redacted] left me a voicemail letting me know that she did notify [redacted] to remove my account from their systems and that my credit report would not be affected. I tried to reach [redacted] again because I wanted written documentation from DOCS that they had instructed [redacted] to remove my account from their records and to include in the written documentation that this would not be reflected on my credit report. I never received a return phone call from [redacted]. When I tried to reach [redacted] again, I was told she was on vacation, so I spoke with someone else in billing named [redacted]. There was a discrepancy between what [redacted] was seeing in her system for my balance and what I told [redacted] my balance was, so I faxed [redacted] copies of all of my money order receipts and copies of cleared checks from my bank. When I spoke to [redacted] again, she said that even though I provided a copy of my cleared checks, that one of my payments is not showing in their system. Thus far, I have kept my emotions out of my recounting of these events. I’m sure you can imagine how frustrating of an experience this has been for me, especially with DOCS forwarding my account to a collection agency. It is also equally frustrating speaking with [redacted] who constantly interrupts me while I’m speaking and provides nonsensical explanations for how the DOCS billing department operates. [redacted] told me that she has to investigate my matter further but she could not provide me with a date or even a general timeframe as to when she would have any additional information. Basically, [redacted]’s approach is passive because she said that she has to wait for the accountants in the [redacted] office to respond to her and that she’ll call me when she has more information. I told [redacted] that until DOCS resolves my billing issue that I would not be sending any more payments. Why would I send another payment if they are not correctly posting payments that I’ve already sent to them? Based upon my experience with DOCS billing, I have absolutely no trust in their abilities to resolve this matter to my satisfaction.Desired Settlement: I am done with trying to resolve this matter with DOCS on my own and I am requesting the assistance of the Revdex.com with the following: #1) I want DOCS to send me a corrected statement with my final balance which is $72.13, and #2) I want DOCS to send me in writing that they erroneously sent my account to [redacted], and that they have instructed [redacted] to remove my records from their system and to also include in the letter that this will not be reflected on my credit report. Once this has been done, I will happily send payment for my remaining balance of $72.13. I want to put an end to this nightmare as quickly as possible. This matter has taken up an enormous amount of my time. By the way, I am more than happy to send Revdex.com proof of all my past payments and written correspondence that I’ve sent to DOCS. Thank you very much.

Consumer

Response:

At this time, I have not been contacted by Docs Medical Practice of Yonkers regarding complaint ID [redacted].

Sincerely,