When a customer calls the office it is told CASH only we do it everyday and tell every customer. There is notes posted in the customer area that states cash only as well. This customer was very unhappy when she came in to pick up the vehicle due to not being able to go onto the lot and just take...
pictures of the vehicle. The vehicle was in an accident and not able to be driven. The office worker on duty that day stayed very calm and nice with her even after she was very short and making comments about the business and the policy that has been done here for over 50 years. The price for the tow was 125.00 and the vehicle was here for 2 days so she had 60.00 in storage. We at Doc's Towing are the cheapest towing company around and take are customer service very important. But policy is policy everyone no matter color or how they treat us are all required to follow the same policy.
Our Office closes at 12:30pm on Saturdays once the office is closed there are no office workers on site to help customers there for nothing with car's can be done till the office re opens. Drivers are aware they are not to release anything out of vehicles after office is closed for security reasons...
they do not know the steps to do to make sure a person owns a car to give them anything out of it. I would be unaware of how getting a vehicle towed would cause a hole in the seat there is nothing we would do to cause inside damage to a seat by towing a vehicle.
Initial Business Response /* (1000, 5, 2015/11/02) */
We spoke with the owner of the vehicle and let her know when the vehicle was picked up by a tow company from are impound yard it is noted on the form there was damage to the driver side there was no damage on the right side when it left doc's...
towing. We at Doc's Towing have know way of knowing what happened to the vehicle while off are lot. We explained the tow company that picked it up could have caused damage or it could have happened at the body shop there is know way of knowing but we did our report when it left are lot and it was not damaged on the right side.
The day the customer came in to pick up the vehicle the Manager on duty went outside to over look the vehicle and see what Mr. [redacted] was speaking about. The vehicle which is not even owned by Mr. [redacted] had a pin hole at the fitting of the break line. The pin hole was on the top of the frame...
which is no where near we even hook to a vehicle to tow it the manager let him know at that time that there is no way possible any tow service could have done that it was normal wear and tear on the vehicle.
When a customer calls the office it is told CASH only we do it everyday and tell every customer. There is notes posted in the customer area that states cash only as well. This customer was very unhappy when she came in to pick up the vehicle due to not being able to go onto the lot and just take...
pictures of the vehicle. The vehicle was in an accident and not able to be driven. The office worker on duty that day stayed very calm and nice with her even after she was very short and making comments about the business and the policy that has been done here for over 50 years. The price for the tow was 125.00 and the vehicle was here for 2 days so she had 60.00 in storage. We at Doc's Towing are the cheapest towing company around and take are customer service very important. But policy is policy everyone no matter color or how they treat us are all required to follow the same policy.
Our Office closes at 12:30pm on Saturdays once the office is closed there are no office workers on site to help customers there for nothing with car's can be done till the office re opens. Drivers are aware they are not to release anything out of vehicles after office is closed for security reasons...
they do not know the steps to do to make sure a person owns a car to give them anything out of it. I would be unaware of how getting a vehicle towed would cause a hole in the seat there is nothing we would do to cause inside damage to a seat by towing a vehicle.
Initial Business Response /* (1000, 5, 2015/11/02) */
We spoke with the owner of the vehicle and let her know when the vehicle was picked up by a tow company from are impound yard it is noted on the form there was damage to the driver side there was no damage on the right side when it left doc's...
towing. We at Doc's Towing have know way of knowing what happened to the vehicle while off are lot. We explained the tow company that picked it up could have caused damage or it could have happened at the body shop there is know way of knowing but we did our report when it left are lot and it was not damaged on the right side.
The day the customer came in to pick up the vehicle the Manager on duty went outside to over look the vehicle and see what Mr. [redacted] was speaking about. The vehicle which is not even owned by Mr. [redacted] had a pin hole at the fitting of the break line. The pin hole was on the top of the frame...
which is no where near we even hook to a vehicle to tow it the manager let him know at that time that there is no way possible any tow service could have done that it was normal wear and tear on the vehicle.