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As stated in our Terms & Conditions that the buyer signed and agreed to prior to purchase, it clearly states; THE BUYER UNDERSTAND THAT ANY CLAIM ON DEFECTIVE OR INCORRECT PART MUST BE MADE TO 4-AUTO PARTS WITHIN THE DAYS OF SIGNING AND RECEIVING THE ITEM AND THE ITEM HAS TO BE RETURNED WITHIN DAYS OF RECEIVING ITIT IS YOUR RESPONSIBILITY TO VERIFY THE CONTENTS OF YOUR DELIVERY ONCE RECEIVEDTHE ORIGINAL PACKAGING IS REQUIRED FOR ALL DAMAGE CLAIMS FOR UPS/FEDEX/USPS RETURNSTHE WARRANTY WILL BE VOIDED IF NOT DONE SOALL NOT AS DESCRIBED ITEMS RETURNED MUST HAVE AN "RMA" RETURN MERCHANDISE AUTHORIZATION # ON THE OUTSIDE OF THE BOX ARE ELSE IT WILL NOT BE ACCEPTEDThe buyer was told to return it for a replacement and has refusedWe will not be issuing and refunds without receiving the item backIt's also stated in our Terms & Conditions; ALL PARTS ARE "USED" UNLESS OTHERWISE STATED! USED ITEMS WILL SHOW MINOR WEAR AND MAY HAVE SLIGHT SCRATCHES, SCUFFS, CRACKS, MARKS, ETCMAJOR DAMAGE OR DEFECTS WILL BE MENTIONED IN THE ITEM DESCRIPTION

There is nothing wrong with our selling practice at allThis was just a demanding and irritating customerHe contacted us on 6/3/2015, but didn't get his authorization back to us until 6/4/and that's when his order was processedHe started asking a tracking number that same day before the item was even boxed upThis item was pulled and boxed and shipped on 6/5/He emailed us several times on that date steady requesting a tracking number and was told he would receive it by emailOur business hours are posted everywhere, but that still didn't stop him from calling on a Saturday morning demanding a tracking number and stating he wanted to cancel his order because we wasn't openOur phone line forwards to my cell phone after hours for security reasonsI tried to explain to him that UPS doesn't even deliver on the weekends, but he act like he couldn't understand thatRegardless of all this nonsense, the customer received his item by UPS tracking number [redacted] on 6/9/That's days after his purchase was madeHis email he received from us clearly stated; Estimated delivery times: Most orders are shipped out within business dayPlease allow to business days from the date shipped Saturday and Sunday not includedActual delivery times will vary depending on the distance from the facilitiesShipping is via UPSPlease do not ask for tracking info until 5-days from paymentAll UPS tracking information is automatically emailed to the email we have on fileWe do this because almost all packages are received within 2-days from paymentWe do our best to serve our customers but would never be able to look up all tracking numbers manuallyThis order was processed and shipped in a timely manner

Here’s my response:I'm not even going to waste too much time responding to this complete nonsense coming from this uneducated lying dishonest personAs he stated himself, we sent an email immediately after we received notice that this transaction was accepted for $We did not agree to that and that was some type of error made by the website [redacted] It's not our fault he ignored the emailWe don't have his contact phone number, so his order has been sitting on a work order until we received contact from him letting us know to cancel or proceed with the purchaseHe contacted us today and this transaction was canceled todaySo there's nothing else to discussThis uneducated dishonest liar wants to keep making up these stupid lies, so here is a link to our Dropbox which clearly shows how the conversation went [redacted] I hope that satisfies you [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because: I thought they are a reputable business and apparently they do not care customer's concern and complaintThe way they respond to their clients is very absurd and the languages used is unprofessionalI will neverdeal with this institutionThis will be my last time to contact your good office but I want this issue to be noted.Regards,
*** ***

This is ridiculousThis guy acts like he can't comprehend simple englist doesn't matter if he called times, if we're closed than we're closed and just leave a message. Next, he was emailed the tracking information on 12/29/2016, but he's to lazy to look it up and track it himself
Finally, the tracking information clearly shows it was delivered the same time he was calling here non-stop like he don't have any senseI sent him a email showing the status and then I contacted him, at which time he hung the phone up on me and I tried calling back times and he refused to take my callI don't have time to waste with a disrespectful it like this USPS ***

This is not even a valid complaint! This has nothing to do with advertising whatsoeverSomeone at Revdex.com isn’t doing their job by allowing some foolery like this to make it throughI just can't understand why Revdex.com is allowing any complaint to come through regardless if it's valid or notI should not
have to waste my time responding to this itic nonsense because this guy has an attitude because we don't want his business. This complaint is simply because we responded to his review, which he chose to go write a negative review on us just for spite, when he could have simply moved onHe opened the door for us to provide our rebuttal and proof to what actually happenedThere was nothing in it which contained sensitive private information because he never even did a transaction with us, so we don’t even have any of his private informationThat is the stupidity of this whole complaintHe’s just babbling and saying whatever and no one is actually taking the time to actually verify anythingAlso, he immediately deleted the review once we responded anyway, so that deleted everything and there’s nothing to be seenSo what is he still complaining about anyway? Nothing, absolutely nothing, that’s what he’s complaining about! It’s actually ashamed and disgraceful that the Revdex.com would even entertain and allow a lying dishonest person like this to use your venue as an avenue to play his pathetic little games just for vengeance and Revdex.com is a party to itI just don’t understand what exactly was supposed to get accomplished by sending me this complaintI can’t take something down, that already been taken down by the writerYou had his documentation that he provided which clearly shows that there was no transaction between usIt’s also funny how he only included our response but left his outHe’s trying to make it look like we went and posted a review on him to cause damage to himThis is absolutely silly! So with all that I just stated and this clearly isn’t a valid complaint, Revdex.com still chose to assist and allow this nonsense to come through and waste my timeI need to find out who I need to complain to because Revdex.com is simply wasting my time with this childish foolishness and it seems that Revdex.com is not taking these complaints or the Revdex.com name seriouslyI’m providing a link below so anyone can go and listen to the actual conversations to verify exactly what happened***

I am rejecting this response because:I am rejecting the response to this complaint because the business owner is posting a link to Dropbox that contains the original offensive materialYou can not post a recording of a person that called into your businessThis recording contains personal information that could results in a risk to the safety and well-being of my family and II do not understand why the owner of 4-Auto parts chooses to do business this way.Regards, *** *** Complaint: ***

As stated in our Terms & Conditions that the buyer signed and agreed to prior to purchase, it clearly states; THE BUYER UNDERSTAND THAT ANY CLAIM ON DEFECTIVE OR INCORRECT PART MUST BE MADE TO 4-AUTO PARTS WITHIN THE 1 DAYS OF SIGNING AND RECEIVING THE ITEM AND THE ITEM HAS TO BE RETURNED...

WITHIN 5 DAYS OF RECEIVING IT. IT IS YOUR RESPONSIBILITY TO VERIFY THE CONTENTS OF YOUR DELIVERY ONCE RECEIVED. THE ORIGINAL PACKAGING IS REQUIRED FOR ALL DAMAGE CLAIMS FOR UPS/FEDEX/USPS RETURNS. THE WARRANTY WILL BE VOIDED IF NOT DONE SO. ALL NOT AS DESCRIBED ITEMS RETURNED MUST HAVE AN "RMA" RETURN MERCHANDISE AUTHORIZATION # ON THE OUTSIDE OF THE BOX ARE ELSE IT WILL NOT BE ACCEPTED. The buyer was told to return it for a replacement and has refused. We will not be issuing and refunds without receiving the item back. It's also stated in our Terms & Conditions; ALL PARTS ARE "USED" UNLESS OTHERWISE STATED! USED ITEMS WILL SHOW MINOR WEAR AND MAY HAVE SLIGHT SCRATCHES, SCUFFS, CRACKS, MARKS, ETC. MAJOR DAMAGE OR DEFECTS WILL BE MENTIONED IN THE ITEM DESCRIPTION.

Here’s my response:I'm not even going to waste too much time responding to this complete nonsense coming from this uneducated lying dishonest person. As he stated himself, we sent an email immediately after we received notice that this transaction was accepted for $275. We did not agree to that and...

that was some type of error made by the website [redacted]. It's not our fault he ignored the email. We don't have his contact phone number, so his order has been sitting on a work order until we received contact from him letting us know to cancel or proceed with the purchase. He contacted us today and this transaction was canceled today. So there's nothing else to discuss. This uneducated dishonest liar wants to keep making up these stupid lies, so here is a link to our Dropbox which clearly shows how the conversation went. [redacted] I hope that satisfies you [redacted].

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because: I dealt with them in good faith. They failed to tell me of the damage when I originally ordered the part. That is my main question. It is up to me then to buy or not to buy. They intentionally kept the damage  from me.
Regards,
[redacted]

This is the most ridiculous response I've heard and just a waste of time. There was no damage to mention and as stated by the buyer himself, he didn't even notice it until his mechanic told him about it at which time the buyer could have simply contacted us and returned it for a replacement or a refund. No one forced the buyer to keep it and get it repaired as he claims, which I highly doubt is getting done, regardless, our policy was clearly stated regarding receiving a defective or not as described item. Once again, if it was so damaged then it should have been returned and not kept. This is so stupid of a complaint and a complete waste of time, you can't keep something and then complain about it! We are not issuing any refunds period without receiving the item back!

There is nothing wrong with our selling practice at all. This was just a demanding and irritating customer. He contacted us on 6/3/2015, but didn't get his authorization back to us until 6/4/2015 and that's when his order was processed. He started asking a tracking number that same day before the...

item was even boxed up. This item was pulled and boxed and shipped on 6/5/2015. He emailed us several times on that date steady requesting a tracking number and was told he would receive it by email. Our business hours are posted everywhere, but that still didn't stop him from calling on a Saturday morning demanding a tracking number and stating he wanted to cancel his order because we wasn't open. Our phone line forwards to my cell phone after hours for security reasons. I tried to explain to him that UPS doesn't even deliver on the weekends, but he act like he couldn't understand that. Regardless of all this nonsense, the customer received his item by UPS tracking number [redacted] on 6/9/2015. That's 3 days after his purchase was made. His email he received from us clearly stated; Estimated delivery times: Most orders are shipped out
within 1 business day. Please allow 3 to 5 business days from the date shipped.
Saturday and Sunday not included. Actual delivery times will vary depending on
the distance from the facilities. Shipping is via UPS. Please do not ask for
tracking info until 5-7 days from payment. All UPS tracking information is
automatically emailed to the email we have on file. We do this because almost
all packages are received within 2-7 days from payment. We do our best to serve
our customers but would never be able to look up all tracking numbers manually. This order was processed and shipped in a timely manner.

This is ridiculous and I can't believe I have to waste time responding to this frivolous nonsense. There really needs to be some type of guideline setup with Revdex.com to avoid people like this that's filing these false complaints. I don't even understand how this even gotten accepted as a complaint,...

because there was no transaction completed. He could have simply canceled, deleted or just ignored the email, there was no reason whatsoever to file this complaint, besides he just not having anything better to do with this time than to file this false complaints an he knows he participated in this transaction. He also obviously doesn't have any sense because I have attached a copy of his request that he sent to us requesting this wheel and we contacted him and he stated he wanted to go ahead and purchase the wheel and to go ahead and send an invoice for it. The invoice was sent on 9/13/2016 and it was not paid, so final non-payment reminder email was sent on 9/14/2016 and this person contacted us claiming that he doesn't know anything about this invoice and to stop trying to scam him out of money. First off, he contacted us, we didn't contact him! We have better things to do with our time than to try and steal a measly $140.00 with an invoice that clearly has a cancellation button in it so if he chose to change his mind. He claims we may have sent these out to thousand, just shows the type of sense this person has for even saying such a ridiculous statement., Only a fool would pay an invoice that they know nothing about!