Initial Business Response / [redacted] (1000, 5, 2015/05/06) */ We are willing to refund this client the $they are asking forThe client states we replaced a needle valve first and that is correct, needle valves are against code to use, because they leak and plug up, we had to replace that part first so that we could get water to the humidifier and then see if there was anything else wrongI am refunding the client, not because we did any unnecessary work, but because our technician did not explain the process correctlyPlease be advised that a check will be mailed todayThank you so much and I hope we can continue to do business together in the future Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/05/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the response from the businessI hope better communication will be there in futureThanks
I am attaching the original invoice, all email correlations, and the response letters from the credit card disputeThe only points I would like to touch on are as followsDoctor fresponded to the client the day after equipment was installed to resolve any issuesDoctor Fgave the client the option to have the equipment removed by a professional company and all money would be refunded, or to expect a $refundDoctor Fwas accused of forging clients signature (which can be discredited by the attached documents)Doctor Fwon arbitration with credit card company after client disputed the charges and made claims of forgeryNote- Client is not the actual owner of home, but represented themselves as the home ownerWe had written approval before performing any work, we installed a furnace and A/C system that passed city inspection.We have completed all promises made to the client.The equipment has now been in the home and used since 04/26/We are not willing to refund any amount as we have fulfilled the contact in fullThank you
Hello, in response to your concernWe have not changed owners and still provide the best service possible to our clients.We apologize we were unable to fix your furnaceOur technicians confirmed that the unit in your home is over sized and the indoor coil is completely clogged causing your furnace to over heatWe refunded your repair amount in full and asked that you get a second opinion to confirm our findingsWe would still love the opportunity to service your home, but we felt it may help you in your decision making process to have another company diagnose your systemWe called and left a voice mail on Friday 02/23/and have not heard backPlease contact Marques (general manager) 303-340-and we will help you any way we canThanks
We apologize that we have not provided you with a good experienceWe are a flat rate company and charge all of our clients the same fees, sometimes the jobs go easier than expected and our clients feel their particular job should have cost lessWe do provide 100% satisfaction guarantee, so in a situation like this we are able to work with that individual clientWe are happy to work with you any way we can to honor our 100% satisfaction guaranteeOur office will contact you and we can work towards a resolutionThank you
On 04/27/ [redacted] was given the option to have the equipment removed by a professional company and we would return all money spent in full once the equipment was returnedThis is no longer an option, nor are we willing to work with this consumer in any way what so everAt this point we feel that [redacted] is a liar and is harassing Doctor Fix-it, she tried to reverse payment on her credit cards which the credit card company sided with Doctor Fix-ItWe kindly asked [redacted] to stop contacting our company due to her accusations to the credit card companyAgain, we are unwilling to compromise in any way with this consumer, she has lied multiple times and continues to do so
Initial Business Response / [redacted] (1000, 6, 2015/09/08) */ There are some untrue statements in this concernWe always get a signature before any work is started, which we can prove, and the work described is not a "little" amount of plumbing workRelocating the washing machine plumbing is some what of a major plumbing serviceOur client was initially pleased with our service and only had an issue with price after they spoke to a cheap plumberWe have spoken with the client and resolved the issueThank you
Initial Business Response / [redacted] (1000, 5, 2015/05/06) */ We are willing to refund this client the $they are asking forThe client states we replaced a needle valve first and that is correct, needle valves are against code to use, because they leak and plug up, we had to replace that part first so that we could get water to the humidifier and then see if there was anything else wrongI am refunding the client, not because we did any unnecessary work, but because our technician did not explain the process correctlyPlease be advised that a check will be mailed todayThank you so much and I hope we can continue to do business together in the future Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/05/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the response from the businessI hope better communication will be there in futureThanks
I am attaching the original invoice, all email correlations, and the response letters from the credit card disputeThe only points I would like to touch on are as followsDoctor fresponded to the client the day after equipment was installed to resolve any issuesDoctor Fgave the client the option to have the equipment removed by a professional company and all money would be refunded, or to expect a $refundDoctor Fwas accused of forging clients signature (which can be discredited by the attached documents)Doctor Fwon arbitration with credit card company after client disputed the charges and made claims of forgeryNote- Client is not the actual owner of home, but represented themselves as the home ownerWe had written approval before performing any work, we installed a furnace and A/C system that passed city inspection.We have completed all promises made to the client.The equipment has now been in the home and used since 04/26/We are not willing to refund any amount as we have fulfilled the contact in fullThank you
Hello, in response to your concernWe have not changed owners and still provide the best service possible to our clients.We apologize we were unable to fix your furnaceOur technicians confirmed that the unit in your home is over sized and the indoor coil is completely clogged causing your furnace to over heatWe refunded your repair amount in full and asked that you get a second opinion to confirm our findingsWe would still love the opportunity to service your home, but we felt it may help you in your decision making process to have another company diagnose your systemWe called and left a voice mail on Friday 02/23/and have not heard backPlease contact Marques (general manager) 303-340-and we will help you any way we canThanks
We apologize that we have not provided you with a good experienceWe are a flat rate company and charge all of our clients the same fees, sometimes the jobs go easier than expected and our clients feel their particular job should have cost lessWe do provide 100% satisfaction guarantee, so in a situation like this we are able to work with that individual clientWe are happy to work with you any way we can to honor our 100% satisfaction guaranteeOur office will contact you and we can work towards a resolutionThank you
On 04/27/ [redacted] was given the option to have the equipment removed by a professional company and we would return all money spent in full once the equipment was returnedThis is no longer an option, nor are we willing to work with this consumer in any way what so everAt this point we feel that [redacted] is a liar and is harassing Doctor Fix-it, she tried to reverse payment on her credit cards which the credit card company sided with Doctor Fix-ItWe kindly asked [redacted] to stop contacting our company due to her accusations to the credit card companyAgain, we are unwilling to compromise in any way with this consumer, she has lied multiple times and continues to do so
Initial Business Response / [redacted] (1000, 6, 2015/09/08) */ There are some untrue statements in this concernWe always get a signature before any work is started, which we can prove, and the work described is not a "little" amount of plumbing workRelocating the washing machine plumbing is some what of a major plumbing serviceOur client was initially pleased with our service and only had an issue with price after they spoke to a cheap plumberWe have spoken with the client and resolved the issueThank you