Doctor Septic

I am writing in response to complaint ID# [redacted] I spoke with our customer as well as the dealership service providerThe dealership confirmed what I had tried to explain to our customer when I spoke with her the first time she calledThe dealership service provider stated that he told the customer the fuse was blown during battery installationHe did not state that it was an improper installationHe and I both agreed that in our combined years of service neither of us have witnessed this type of fuse blowing during an installationHowever, any time a battery is installed in a vehicle the renewed current can cause a fuse to blowThis does not mean there is wrongdoing on the part of the installer or any preventive measure that can be taken to prevent the issueI do not feel that I am liable for this repair as it was not caused by an error on the part of my technicianThe battery was not uninstalled and re-installed at the dealership(I did verify this at the dealership) I will be glad to discuss this further with our customer and sent her an email stating thisI also asked that she forward a copy of her invoice in case there is something I have missed in my understanding of the situation- [redacted] D [redacted] , General Manager

I am writing in response to complaint ID# [redacted]. I spoke with our customer as well as the dealership service provider. The dealership confirmed what I had tried to explain to our customer when I spoke with her the first time she called. The dealership service provider stated that he told the...

customer the fuse was blown during battery installation. He did not state that it was an improper installation. He and I both agreed that in our combined years of service neither of us have witnessed this type of fuse blowing during an installation. However, any time a battery is installed in a vehicle the renewed current can cause a fuse to blow. This does not mean there is wrongdoing on the part of the installer or any preventive measure that can be taken to prevent the issue. I do not feel that I am liable for this repair as it was not caused by an error on the part of my technician. The battery was not uninstalled and re-installed at the dealership. (I did verify this at the dealership) I will be glad to discuss this further with our customer and sent her an email stating this. I also asked that she forward a copy of her invoice in case there is something I have missed in my understanding of the situation. - [redacted] D [redacted], General Manager