Doctor's Medical Center of Modesto, Inc.

I am rejecting this response because: According to *** ***'s hosptial in San francisco, her phone and purse were no with herAt no point did my child have her belongingsAnd according to the hosptial there was no record of those items in her personal belongsI still have the bag that her belongings were in

This letter is in response to your letter, which was forwarded to me for follon April 28, This letter contained a grievance filed by a patient's mother who made allegations of the theft against our Emergency Department (ED) staffSpecifically, that the "Hospital ER staff stole my yr
olds personal items when she was in crisis."Doctors Medical Center's Administration received the same grievance information from the patient's mother through our grievance process on Monday, March 9, The patient Care Director of Emergency Services completed a medical record review upon notification of the patient's concerns and attempted to get in contact with this mother that evening, but was unsuccessfulContact was made on Tuesday, March 10, and her concerns were reviewed and discussedThe patient was transported to our ED by local law enforcement on February 28, Upon arrival, the patient's belongings were placed and sealed within a "patient belongings bag"The patient's belongings were then transported with the patient to another facilityIt was determined through our investigation that all items that arrived with the patient on February 28th remained contained in her personal belongings bag during her stay in our ED and handed off at time of transfer to the ambulance crew.Thank you for allowing us the opportunity to investigate and evaluate our care and servicesWe always welcome such opportunities to identify any areas in need of improvementPlease contact me for any additional information or concerns

I am rejecting this response because:No contact me plus I have called and left several messagesYour nurses drop my phone and my phone isn't t workingI want my phone replaced ASAP