I'm replying to your letters regarding [redacted] She wants a letter stating that her foundation was not built properly.? When in reality her foundation is built correctly and in accordance with construction standards.? I'm not going to write her a letter that she then can frivolously try to sue the contractor? for something as ridiculous as this? Her house is in good condition and within acceptable standards.--? James C [redacted]
I got a letter from you today stating that you had not received my response to confirm my complaint has been resolved.? I have not heard from you at all regarding this, so I’m not sure why you sent this letter.? My complaint stands.? I have not had any kind of resolution from Cramer Engineering.? I have not had any response from Cramer Engineering at all.? This complaint should not be closed.? Other people should know that it is not a reputable business.? I would like to keep my complaint in your system, as there has been no resolution, no contact from this business.Please advise.Thank you, [redacted]
Initial Business Response /* (1000, 10, 2016/05/19) */
I provided *** with the report on 1/23/ I provided a structural inspection, and followed up a report with my observations and recommendationsI offered my professional engineering opinion and provided adequate engineering solutions to
her situationI fulfilled my obligation that I was hired forShe needs to follow up with the city to remedy the water coming in from the neighbor's propertyLastly, I cannot claim every little nick and crack in her house is a result of water infiltration The large majority of what she considers water damage is simply wear and tear I'm not sure how I would prove it was water damage otherwise If it is not obvious water damage from flooding, I can not fabricate evidence in her favorThat would be unethical
Initial Consumer Rebuttal /* (3000, 12, 2016/05/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am NOT asking to FABRICATE anythingI told him what I was asking for, and he said he couldHE POINTED out the damage from the floodingSome of which I did NOT even seeNO where else in my house are my walls and ceilings Cracking or Coming apart at the cornersMy living room- NO PROBLEMSMy Dining Room -NO PROBLEMSMy Office- NO PROBLEMSMy BedroPROBLEMSThe Bathroom- NO PROBLEMS The Kitchen WALL THAT SITS ON THE FOUNDATION THAT WAS CRACKED-SHIFTED-BRICKS BROKEN has Substantial DAMAGEYou pointed out wall separations and floor separations that I never even saw yetYOU said Floor would CONTINUE TO WARP because of the moistureI did not make this conversation upI AM NOT even going after the CITYWhere was his mind that day...just worried about filling my head with what I wanted to hear...grab his money ...and leave I NEVER asked for report on HOW to fix my yard,I never told him I needed report to go after CITYI told him what I needed A REPORT THAT SHOWS THAT ALL RECENT DANMAGE TO MY FOUNDATION AND WALL THAT SITS ON THAT FOUNDATION AND YARD are MOST LIKELY contributed to the flood from the empty lot next door and the uneven grade of the land
THIS IS WHAT WE DISCUSSED IN MY KITCHEN and ON THE PHONE The report was needed for the OWNERS INSURANCE COMPANY....NOT the CITY I told him my story on how I called the city and the city told me to call Buliding Dept and they had me call Housing Dept...and so on......BUT the attorney said we were going to ASK FOR the Damages FROM the owner of the lands INSURANCE COMPANY, because he has failed to maintain his land and a law that states you cannot have the grade or slope of your land.....cause water to go onto another persons property I do not know why he keeps saying a report on how to fix my propertyTHAT WAS NEVER MENTIONED...EVER.,......and how he could attribute all recent damage to the back of my house that sits on the cracked foundation wall as wear and tear is RIDICULOUSMagically ONLY that part of my house is crumbling Does he hear himself HE DID NOT DUE WHAT I HIRED HIM FOR HE DID NOT PROVIDE ME WITH THE REPORT I ASKED FOR IF HE WANTS TO CALL IT FABRICATION...THEN HE SHOULD HAVE TOLD ME ON THE PHONE AND IN MY KITCHEN....I AM SORRY MAM, I CANNOT DO A REPORT THAT STATES ALL OF THESE RECENT DAMAGES TO YOUR KITCHEN AND BACK YARD ARE MOST LIKELY BECAUSE OF THE FLOOD YOU HAD AND THE DAMAGE IT CAUSED TO YOUR FOUNDATIONI will NOT take all of your money, because I cannot help you with what you need instead, HE took my money and lied to me the entire time he was hereI asked if I could pay 1/now and 1/after the report and he said NO No wonder why.....he knew that the report was NOT going to be what I asked for Why would I want a report on how to fix my property and then go after the cityDoes he hear himself.? A lawyer was going to take my case to go after the City for $that I need to add dirt and rocks to my yard That even sounds crazy when I say it out loud REPORT...I WANT MY DAMAGES CAUSED BY THE FLOOD FIXED BY THE MANS INSURANCE COMPANY.....PERIOD HE KNOWS THIS IS WHAT I TOLD HIM....IF HE COULD NOT HAVE DONE IT.....DO NOT TAKE MY MONEY....WHICH HE KNEW.....SOME WAS BORROWED....BECAUSE I TOLD HIM AND HE LOWERED THE PRICE....ANYTHING TO GET IN MY DOOR TO TAKE MY MONEY I NEED MY MONEY TO GET A REPORT THAT I NEEDIT CAN BE DONE, AND IT WILL NOT BE FABRICATION....IT WILL BE THE OPINION OF THE STRUCTUAL ENGINEER THAT THE DAMAGE DONE SOLEY TO THE PART OF MY HOUSE THAT SITS ON THE BROKEN AND SHIFTED FOUNDATION FROM THE FLOOD IS ATTRIBUTED TO THIS INCIDENT
Never once did I ask him to attribute every nick and crack to my property due to the floodHow about the items HE pointed outHow about the damage HE contributed to the "water infiltration"
Your OBLIGATION WAS NOT DONEI did NOT ask for "adequate engineering solutions" I know how to remedy the problemI am NOT stupid, and I do NOT need a degree to figure it outI want him to tell me what is the WEAR and TEAR he claims is WEAR AND TEAR Would love to hear it How about the "SMALLER MINORITY" he does NOT contribute to WEAR and TEARWhat determines the differenceHow come NOTHING was put into the report He took my money knowing he was NOT going to give me what I asked for Why did he stay at my house for an hour looking at damage that I have ONLY to THAT PART OF MY HOUSE that has Happened since floodNO where else in my house was there damage to show himHe stayed and looked at everything and agreed with everything KNOWING he was NOT going to write the report I needed How about.....***....I know you have damages to your house that you think are from the flood....I cannot write that in my report, I do not want to see anymore, and I am hired only to tell you how to stop the flooding from happeningNEVER ONCE OPENED HIS MOUTH WITH THOSE WORDSTook my money and ran
Final Business Response /* (4000, 16, 2016/06/08) */
I did a visual inspection and reported the facts That's what I was hired to doI did not take your money and run I sent you the report I'm sorry you disagreeA chipped tile does not count as flood damagePeeling paint in the kitchen does not count as flood damageFoundations crack all the time, this happens in a large portion of foundation due to settlementI perform hundreds of inspections and what I provided is customary and standard for flood inspections I actually when above the call of duty and provided engineering solutions, which is not normally provided with flood inspectionsIt's is obvious that flooding occurs from outside of your property, that happens in every flooding caseWater does not spontaneously appear in your yard It flows from higher ground to the lower groundYour basement happened to be the lowest point in it's pathI don't think re-grading one neighbor's lot will solve this problemNormally a home owner does not dictate the content of an engineer's reportWhat is it you reasonably propose to solve this?
Initial Business Response /* (1000, 10, 2016/05/19) */
I provided *** with the report on 1/23/I provided a structural inspection, and followed up a report with my observations and recommendationsI offered my professional engineering opinion and provided adequate engineering solutions to
her situationI fulfilled my obligation that I was hired forShe needs to follow up with the city to remedy the water coming in from the neighbor's propertyLastly, I cannot claim every little nick and crack in her house is a result of water infiltrationThe large majority of what she considers water damage is simply wear and tearI'm not sure how I would prove it was water damage otherwiseIf it is not obvious water damage from flooding, I can not fabricate evidence in her favorThat would be unethical
Initial Consumer Rebuttal /* (3000, 12, 2016/05/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am NOT asking to FABRICATE anythingI told him what I was asking for, and he said he couldHE POINTED out the damage from the floodingSome of which I did NOT even seeNO where else in my house are my walls and ceilings Cracking or Coming apart at the cornersMy living room- NO PROBLEMSMy Dining Room -NO PROBLEMSMy Office- NO PROBLEMSMy BedroPROBLEMSThe Bathroom- NO PROBLEMSThe Kitchen WALL THAT SITS ON THE FOUNDATION THAT WAS CRACKED-SHIFTED-BRICKS BROKEN has Substantial DAMAGEYou pointed out wall separations and floor separations that I never even saw yetYOU said Floor would CONTINUE TO WARP because of the moistureI did not make this conversation upI AM NOT even going after the CITYWhere was his mind that day...just worried about filling my head with what I wanted to hear...grab his money ...and leaveI NEVER asked for report on HOW to fix my yard,I never told him I needed report to go after CITYI told him what I neededA REPORT THAT SHOWS THAT ALL RECENT DANMAGE TO MY FOUNDATION AND WALL THAT SITS ON THAT FOUNDATION AND YARD are MOST LIKELY contributed to the flood from the empty lot next door and the uneven grade of the land
THIS IS WHAT WE DISCUSSED IN MY KITCHEN and ON THE PHONEThe report was needed for the OWNERS INSURANCE COMPANY....NOT the CITYI told him my story on how I called the city and the city told me to call Buliding Dept and they had me call Housing Dept...and so on......BUT the attorney said we were going to ASK FOR the Damages FROM the owner of the lands INSURANCE COMPANY, because he has failed to maintain his land and a law that states you cannot have the grade or slope of your land.....cause water to go onto another persons propertyI do not know why he keeps saying a report on how to fix my propertyTHAT WAS NEVER MENTIONED...EVER.,......and how he could attribute all recent damage to the back of my house that sits on the cracked foundation wall as wear and tear is RIDICULOUSMagically ONLY that part of my house is crumblingDoes he hear himselfHE DID NOT DUE WHAT I HIRED HIM FORHE DID NOT PROVIDE ME WITH THE REPORT I ASKED FORIF HE WANTS TO CALL IT FABRICATION...THEN HE SHOULD HAVE TOLD ME ON THE PHONE AND IN MY KITCHEN....I AM SORRY MAM, I CANNOT DO A REPORT THAT STATES ALL OF THESE RECENT DAMAGES TO YOUR KITCHEN AND BACK YARD ARE MOST LIKELY BECAUSE OF THE FLOOD YOU HAD AND THE DAMAGE IT CAUSED TO YOUR FOUNDATIONI will NOT take all of your money, because I cannot help you with what you needinstead, HE took my money and lied to me the entire time he was hereI asked if I could pay 1/now and 1/after the report and he said NONo wonder why.....he knew that the report was NOT going to be what I asked forWhy would I want a report on how to fix my property and then go after the cityDoes he hear himself.? A lawyer was going to take my case to go after the City for $that I need to add dirt and rocks to my yardThat even sounds crazy when I say it out loudREPORT...I WANT MY DAMAGES CAUSED BY THE FLOOD FIXED BY THE MANS INSURANCE COMPANY.....PERIOD HE KNOWS THIS IS WHAT I TOLD HIM....IF HE COULD NOT HAVE DONE IT.....DO NOT TAKE MY MONEY....WHICH HE KNEW.....SOME WAS BORROWED....BECAUSE I TOLD HIM AND HE LOWERED THE PRICE....ANYTHING TO GET IN MY DOOR TO TAKE MY MONEYI NEED MY MONEY TO GET A REPORT THAT I NEEDIT CAN BE DONE, AND IT WILL NOT BE FABRICATION....IT WILL BE THE OPINION OF THE STRUCTUAL ENGINEER THAT THE DAMAGE DONE SOLEY TO THE PART OF MY HOUSE THAT SITS ON THE BROKEN AND SHIFTED FOUNDATION FROM THE FLOOD IS ATTRIBUTED TO THIS INCIDENT
Never once did I ask him to attribute every nick and crack to my property due to the floodHow about the items HE pointed outHow about the damage HE contributed to the "water infiltration"
Your OBLIGATION WAS NOT DONEI did NOT ask for "adequate engineering solutions" I know how to remedy the problemI am NOT stupid, and I do NOT need a degree to figure it outI want him to tell me what is the WEAR and TEAR he claims is WEAR AND TEARWould love to hear itHow about the "SMALLER MINORITY" he does NOT contribute to WEAR and TEARWhat determines the differenceHow come NOTHING was put into the reportHe took my money knowing he was NOT going to give me what I asked forWhy did he stay at my house for an hour looking at damage that I have ONLY to THAT PART OF MY HOUSE that has Happened since floodNO where else in my house was there damage to show himHe stayed and looked at everything and agreed with everything KNOWING he was NOT going to write the report I neededHow about.....***....I know you have damages to your house that you think are from the flood....I cannot write that in my report, I do not want to see anymore, and I am hired only to tell you how to stop the flooding from happeningNEVER ONCE OPENED HIS MOUTH WITH THOSE WORDSTook my money and ran
Final Business Response /* (4000, 16, 2016/06/08) */
I did a visual inspection and reported the factsThat's what I was hired to doI did not take your money and runI sent you the reportI'm sorry you disagreeA chipped tile does not count as flood damagePeeling paint in the kitchen does not count as flood damageFoundations crack all the time, this happens in a large portion of foundation due to settlementI perform hundreds of inspections and what I provided is customary and standard for flood inspectionsI actually when above the call of duty and provided engineering solutions, which is not normally provided with flood inspectionsIt's is obvious that flooding occurs from outside of your property, that happens in every flooding caseWater does not spontaneously appear in your yardIt flows from higher ground to the lower groundYour basement happened to be the lowest point in it's pathI don't think re-grading one neighbor's lot will solve this problemNormally a home owner does not dictate the content of an engineer's reportWhat is it you reasonably propose to solve this?
I send you an email approximately weeks ago. Did you get it? Please confirm. I paid back *** half the fee to meet her in the middle. *** did not understand the engineering procedure and protocol that must take place to fix her foundation and slab. I tried to
explicitly explain to her what must take place. *** was being unrealistic and expected some magical solution to fix her house with no formal engineering investigation. I told her to pursue a geotechnical investigation to determine if the soil was badShe immediately demanded a refund. I then sent a revised report to satisfy her and that still wasn't good enough. I tried to resolve it but she still was demanding more. This stems from ***'s unwillingness to cooperate and her inability to follow engineering guidance. She was given bad advice by her contractor and I tried to help her. I did not pay back the entire fee because I that's what I normally charge for residential work. I can't spend hours on jobs like this and not get paid, even if there is a difference of opinions. -- *** *** ***
*** *** ***
*** *** ***
*** *** ***
*** ** ***
***
***
***
I send you an email approximately weeks ago. Did you get it? Please confirm. I paid back *** half the fee to meet her in the middle. *** did not understand the engineering procedure and protocol that must take place to fix her foundation and slab. I tried to
explicitly explain to her what must take place. *** was being unrealistic and expected some magical solution to fix her house with no formal engineering investigation. I told her to pursue a geotechnical investigation to determine if the soil was badShe immediately demanded a refund. I then sent a revised report to satisfy her and that still wasn't good enough. I tried to resolve it but she still was demanding more. This stems from ***'s unwillingness to cooperate and her inability to follow engineering guidance. She was given bad advice by her contractor and I tried to help her. I did not pay back the entire fee because I that's what I normally charge for residential work. I can't spend hours on jobs like this and not get paid, even if there is a difference of opinions. -- *** *** ***
*** *** ***
*** *** ***
*** *** ***
*** ** ***
***
***
***
I got a letter from you today stating that you had not received my response to confirm my complaint has been resolved. I have not heard from you at all regarding this, so I’m not sure why you sent this letter. My complaint stands. I have not had any kind of resolution from Cramer Engineering. I have not had any response from Cramer Engineering at all. This complaint should not be closed. Other people should know that it is not a reputable business. I would like to keep my complaint in your system, as there has been no resolution, no contact from this business.Please advise.Thank you,*** ***
I'm replying to your letters regarding *** ***She wants a letter stating that her foundation was not built properly. When in reality her foundation is built correctly and in accordance with construction standards. I'm not going to write her a letter that she then can
frivolously try to sue the contractor for something as ridiculous as this Her house is in good condition and within acceptable standards.-- James C*** *** *** *** *** *** *** *** *** *** *** *** ** *** ***
I'm replying to your letters regarding *** ***She wants a letter stating that her foundation was not built properly. When in reality her foundation is built correctly and in accordance with construction standards. I'm not going to write her a letter that she then can
frivolously try to sue the contractor for something as ridiculous as this Her house is in good condition and within acceptable standards.-- James C*** *** *** *** *** *** *** *** *** *** *** *** ** *** ***
I got a letter from you today stating that you had not received my response to confirm my complaint has been resolved. I have not heard from you at all regarding this, so I’m not sure why you sent this letter. My complaint stands. I have not had any kind of resolution from Cramer Engineering. I have not had any response from Cramer Engineering at all. This complaint should not be closed. Other people should know that it is not a reputable business. I would like to keep my complaint in your system, as there has been no resolution, no contact from this business.Please advise.Thank you,*** ***
I'm replying to your letters regarding [redacted] She wants a letter stating that her foundation was not built properly.? When in reality her foundation is built correctly and in accordance with construction standards.? I'm not going to write her a letter that she then can frivolously try to sue the contractor? for something as ridiculous as this? Her house is in good condition and within acceptable standards.--? James C [redacted]
I got a letter from you today stating that you had not received my response to confirm my complaint has been resolved.? I have not heard from you at all regarding this, so I’m not sure why you sent this letter.? My complaint stands.? I have not had any kind of resolution from Cramer Engineering.? I have not had any response from Cramer Engineering at all.? This complaint should not be closed.? Other people should know that it is not a reputable business.? I would like to keep my complaint in your system, as there has been no resolution, no contact from this business.Please advise.Thank you, [redacted]
Initial Business Response /* (1000, 10, 2016/05/19) */
I provided *** with the report on 1/23/ I provided a structural inspection, and followed up a report with my observations and recommendationsI offered my professional engineering opinion and provided adequate engineering solutions to
her situationI fulfilled my obligation that I was hired forShe needs to follow up with the city to remedy the water coming in from the neighbor's propertyLastly, I cannot claim every little nick and crack in her house is a result of water infiltration The large majority of what she considers water damage is simply wear and tear I'm not sure how I would prove it was water damage otherwise If it is not obvious water damage from flooding, I can not fabricate evidence in her favorThat would be unethical
Initial Consumer Rebuttal /* (3000, 12, 2016/05/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am NOT asking to FABRICATE anythingI told him what I was asking for, and he said he couldHE POINTED out the damage from the floodingSome of which I did NOT even seeNO where else in my house are my walls and ceilings Cracking or Coming apart at the cornersMy living room- NO PROBLEMSMy Dining Room -NO PROBLEMSMy Office- NO PROBLEMSMy BedroPROBLEMSThe Bathroom- NO PROBLEMS The Kitchen WALL THAT SITS ON THE FOUNDATION THAT WAS CRACKED-SHIFTED-BRICKS BROKEN has Substantial DAMAGEYou pointed out wall separations and floor separations that I never even saw yetYOU said Floor would CONTINUE TO WARP because of the moistureI did not make this conversation upI AM NOT even going after the CITYWhere was his mind that day...just worried about filling my head with what I wanted to hear...grab his money ...and leave I NEVER asked for report on HOW to fix my yard,I never told him I needed report to go after CITYI told him what I needed A REPORT THAT SHOWS THAT ALL RECENT DANMAGE TO MY FOUNDATION AND WALL THAT SITS ON THAT FOUNDATION AND YARD are MOST LIKELY contributed to the flood from the empty lot next door and the uneven grade of the land
THIS IS WHAT WE DISCUSSED IN MY KITCHEN and ON THE PHONE The report was needed for the OWNERS INSURANCE COMPANY....NOT the CITY I told him my story on how I called the city and the city told me to call Buliding Dept and they had me call Housing Dept...and so on......BUT the attorney said we were going to ASK FOR the Damages FROM the owner of the lands INSURANCE COMPANY, because he has failed to maintain his land and a law that states you cannot have the grade or slope of your land.....cause water to go onto another persons property I do not know why he keeps saying a report on how to fix my propertyTHAT WAS NEVER MENTIONED...EVER.,......and how he could attribute all recent damage to the back of my house that sits on the cracked foundation wall as wear and tear is RIDICULOUSMagically ONLY that part of my house is crumbling Does he hear himself HE DID NOT DUE WHAT I HIRED HIM FOR HE DID NOT PROVIDE ME WITH THE REPORT I ASKED FOR IF HE WANTS TO CALL IT FABRICATION...THEN HE SHOULD HAVE TOLD ME ON THE PHONE AND IN MY KITCHEN....I AM SORRY MAM, I CANNOT DO A REPORT THAT STATES ALL OF THESE RECENT DAMAGES TO YOUR KITCHEN AND BACK YARD ARE MOST LIKELY BECAUSE OF THE FLOOD YOU HAD AND THE DAMAGE IT CAUSED TO YOUR FOUNDATIONI will NOT take all of your money, because I cannot help you with what you need instead, HE took my money and lied to me the entire time he was hereI asked if I could pay 1/now and 1/after the report and he said NO No wonder why.....he knew that the report was NOT going to be what I asked for Why would I want a report on how to fix my property and then go after the cityDoes he hear himself.? A lawyer was going to take my case to go after the City for $that I need to add dirt and rocks to my yard That even sounds crazy when I say it out loud REPORT...I WANT MY DAMAGES CAUSED BY THE FLOOD FIXED BY THE MANS INSURANCE COMPANY.....PERIOD HE KNOWS THIS IS WHAT I TOLD HIM....IF HE COULD NOT HAVE DONE IT.....DO NOT TAKE MY MONEY....WHICH HE KNEW.....SOME WAS BORROWED....BECAUSE I TOLD HIM AND HE LOWERED THE PRICE....ANYTHING TO GET IN MY DOOR TO TAKE MY MONEY I NEED MY MONEY TO GET A REPORT THAT I NEEDIT CAN BE DONE, AND IT WILL NOT BE FABRICATION....IT WILL BE THE OPINION OF THE STRUCTUAL ENGINEER THAT THE DAMAGE DONE SOLEY TO THE PART OF MY HOUSE THAT SITS ON THE BROKEN AND SHIFTED FOUNDATION FROM THE FLOOD IS ATTRIBUTED TO THIS INCIDENT
Never once did I ask him to attribute every nick and crack to my property due to the floodHow about the items HE pointed outHow about the damage HE contributed to the "water infiltration"
Your OBLIGATION WAS NOT DONEI did NOT ask for "adequate engineering solutions" I know how to remedy the problemI am NOT stupid, and I do NOT need a degree to figure it outI want him to tell me what is the WEAR and TEAR he claims is WEAR AND TEAR Would love to hear it How about the "SMALLER MINORITY" he does NOT contribute to WEAR and TEARWhat determines the differenceHow come NOTHING was put into the report He took my money knowing he was NOT going to give me what I asked for Why did he stay at my house for an hour looking at damage that I have ONLY to THAT PART OF MY HOUSE that has Happened since floodNO where else in my house was there damage to show himHe stayed and looked at everything and agreed with everything KNOWING he was NOT going to write the report I needed How about.....***....I know you have damages to your house that you think are from the flood....I cannot write that in my report, I do not want to see anymore, and I am hired only to tell you how to stop the flooding from happeningNEVER ONCE OPENED HIS MOUTH WITH THOSE WORDSTook my money and ran
Final Business Response /* (4000, 16, 2016/06/08) */
I did a visual inspection and reported the facts That's what I was hired to doI did not take your money and run I sent you the report I'm sorry you disagreeA chipped tile does not count as flood damagePeeling paint in the kitchen does not count as flood damageFoundations crack all the time, this happens in a large portion of foundation due to settlementI perform hundreds of inspections and what I provided is customary and standard for flood inspections I actually when above the call of duty and provided engineering solutions, which is not normally provided with flood inspectionsIt's is obvious that flooding occurs from outside of your property, that happens in every flooding caseWater does not spontaneously appear in your yard It flows from higher ground to the lower groundYour basement happened to be the lowest point in it's pathI don't think re-grading one neighbor's lot will solve this problemNormally a home owner does not dictate the content of an engineer's reportWhat is it you reasonably propose to solve this?
Initial Business Response /* (1000, 10, 2016/05/19) */
I provided *** with the report on 1/23/I provided a structural inspection, and followed up a report with my observations and recommendationsI offered my professional engineering opinion and provided adequate engineering solutions to
her situationI fulfilled my obligation that I was hired forShe needs to follow up with the city to remedy the water coming in from the neighbor's propertyLastly, I cannot claim every little nick and crack in her house is a result of water infiltrationThe large majority of what she considers water damage is simply wear and tearI'm not sure how I would prove it was water damage otherwiseIf it is not obvious water damage from flooding, I can not fabricate evidence in her favorThat would be unethical
Initial Consumer Rebuttal /* (3000, 12, 2016/05/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am NOT asking to FABRICATE anythingI told him what I was asking for, and he said he couldHE POINTED out the damage from the floodingSome of which I did NOT even seeNO where else in my house are my walls and ceilings Cracking or Coming apart at the cornersMy living room- NO PROBLEMSMy Dining Room -NO PROBLEMSMy Office- NO PROBLEMSMy BedroPROBLEMSThe Bathroom- NO PROBLEMSThe Kitchen WALL THAT SITS ON THE FOUNDATION THAT WAS CRACKED-SHIFTED-BRICKS BROKEN has Substantial DAMAGEYou pointed out wall separations and floor separations that I never even saw yetYOU said Floor would CONTINUE TO WARP because of the moistureI did not make this conversation upI AM NOT even going after the CITYWhere was his mind that day...just worried about filling my head with what I wanted to hear...grab his money ...and leaveI NEVER asked for report on HOW to fix my yard,I never told him I needed report to go after CITYI told him what I neededA REPORT THAT SHOWS THAT ALL RECENT DANMAGE TO MY FOUNDATION AND WALL THAT SITS ON THAT FOUNDATION AND YARD are MOST LIKELY contributed to the flood from the empty lot next door and the uneven grade of the land
THIS IS WHAT WE DISCUSSED IN MY KITCHEN and ON THE PHONEThe report was needed for the OWNERS INSURANCE COMPANY....NOT the CITYI told him my story on how I called the city and the city told me to call Buliding Dept and they had me call Housing Dept...and so on......BUT the attorney said we were going to ASK FOR the Damages FROM the owner of the lands INSURANCE COMPANY, because he has failed to maintain his land and a law that states you cannot have the grade or slope of your land.....cause water to go onto another persons propertyI do not know why he keeps saying a report on how to fix my propertyTHAT WAS NEVER MENTIONED...EVER.,......and how he could attribute all recent damage to the back of my house that sits on the cracked foundation wall as wear and tear is RIDICULOUSMagically ONLY that part of my house is crumblingDoes he hear himselfHE DID NOT DUE WHAT I HIRED HIM FORHE DID NOT PROVIDE ME WITH THE REPORT I ASKED FORIF HE WANTS TO CALL IT FABRICATION...THEN HE SHOULD HAVE TOLD ME ON THE PHONE AND IN MY KITCHEN....I AM SORRY MAM, I CANNOT DO A REPORT THAT STATES ALL OF THESE RECENT DAMAGES TO YOUR KITCHEN AND BACK YARD ARE MOST LIKELY BECAUSE OF THE FLOOD YOU HAD AND THE DAMAGE IT CAUSED TO YOUR FOUNDATIONI will NOT take all of your money, because I cannot help you with what you needinstead, HE took my money and lied to me the entire time he was hereI asked if I could pay 1/now and 1/after the report and he said NONo wonder why.....he knew that the report was NOT going to be what I asked forWhy would I want a report on how to fix my property and then go after the cityDoes he hear himself.? A lawyer was going to take my case to go after the City for $that I need to add dirt and rocks to my yardThat even sounds crazy when I say it out loudREPORT...I WANT MY DAMAGES CAUSED BY THE FLOOD FIXED BY THE MANS INSURANCE COMPANY.....PERIOD HE KNOWS THIS IS WHAT I TOLD HIM....IF HE COULD NOT HAVE DONE IT.....DO NOT TAKE MY MONEY....WHICH HE KNEW.....SOME WAS BORROWED....BECAUSE I TOLD HIM AND HE LOWERED THE PRICE....ANYTHING TO GET IN MY DOOR TO TAKE MY MONEYI NEED MY MONEY TO GET A REPORT THAT I NEEDIT CAN BE DONE, AND IT WILL NOT BE FABRICATION....IT WILL BE THE OPINION OF THE STRUCTUAL ENGINEER THAT THE DAMAGE DONE SOLEY TO THE PART OF MY HOUSE THAT SITS ON THE BROKEN AND SHIFTED FOUNDATION FROM THE FLOOD IS ATTRIBUTED TO THIS INCIDENT
Never once did I ask him to attribute every nick and crack to my property due to the floodHow about the items HE pointed outHow about the damage HE contributed to the "water infiltration"
Your OBLIGATION WAS NOT DONEI did NOT ask for "adequate engineering solutions" I know how to remedy the problemI am NOT stupid, and I do NOT need a degree to figure it outI want him to tell me what is the WEAR and TEAR he claims is WEAR AND TEARWould love to hear itHow about the "SMALLER MINORITY" he does NOT contribute to WEAR and TEARWhat determines the differenceHow come NOTHING was put into the reportHe took my money knowing he was NOT going to give me what I asked forWhy did he stay at my house for an hour looking at damage that I have ONLY to THAT PART OF MY HOUSE that has Happened since floodNO where else in my house was there damage to show himHe stayed and looked at everything and agreed with everything KNOWING he was NOT going to write the report I neededHow about.....***....I know you have damages to your house that you think are from the flood....I cannot write that in my report, I do not want to see anymore, and I am hired only to tell you how to stop the flooding from happeningNEVER ONCE OPENED HIS MOUTH WITH THOSE WORDSTook my money and ran
Final Business Response /* (4000, 16, 2016/06/08) */
I did a visual inspection and reported the factsThat's what I was hired to doI did not take your money and runI sent you the reportI'm sorry you disagreeA chipped tile does not count as flood damagePeeling paint in the kitchen does not count as flood damageFoundations crack all the time, this happens in a large portion of foundation due to settlementI perform hundreds of inspections and what I provided is customary and standard for flood inspectionsI actually when above the call of duty and provided engineering solutions, which is not normally provided with flood inspectionsIt's is obvious that flooding occurs from outside of your property, that happens in every flooding caseWater does not spontaneously appear in your yardIt flows from higher ground to the lower groundYour basement happened to be the lowest point in it's pathI don't think re-grading one neighbor's lot will solve this problemNormally a home owner does not dictate the content of an engineer's reportWhat is it you reasonably propose to solve this?
I send you an email approximately weeks ago. Did you get it? Please confirm. I paid back *** half the fee to meet her in the middle. *** did not understand the engineering procedure and protocol that must take place to fix her foundation and slab. I tried to
explicitly explain to her what must take place. *** was being unrealistic and expected some magical solution to fix her house with no formal engineering investigation. I told her to pursue a geotechnical investigation to determine if the soil was badShe immediately demanded a refund. I then sent a revised report to satisfy her and that still wasn't good enough. I tried to resolve it but she still was demanding more. This stems from ***'s unwillingness to cooperate and her inability to follow engineering guidance. She was given bad advice by her contractor and I tried to help her. I did not pay back the entire fee because I that's what I normally charge for residential work. I can't spend hours on jobs like this and not get paid, even if there is a difference of opinions. -- *** *** ***
*** *** ***
*** *** ***
*** *** ***
*** ** ***
***
***
***
I send you an email approximately weeks ago. Did you get it? Please confirm. I paid back *** half the fee to meet her in the middle. *** did not understand the engineering procedure and protocol that must take place to fix her foundation and slab. I tried to
explicitly explain to her what must take place. *** was being unrealistic and expected some magical solution to fix her house with no formal engineering investigation. I told her to pursue a geotechnical investigation to determine if the soil was badShe immediately demanded a refund. I then sent a revised report to satisfy her and that still wasn't good enough. I tried to resolve it but she still was demanding more. This stems from ***'s unwillingness to cooperate and her inability to follow engineering guidance. She was given bad advice by her contractor and I tried to help her. I did not pay back the entire fee because I that's what I normally charge for residential work. I can't spend hours on jobs like this and not get paid, even if there is a difference of opinions. -- *** *** ***
*** *** ***
*** *** ***
*** *** ***
*** ** ***
***
***
***
I got a letter from you today stating that you had not received my response to confirm my complaint has been resolved. I have not heard from you at all regarding this, so I’m not sure why you sent this letter. My complaint stands. I have not had any kind of resolution from Cramer Engineering. I have not had any response from Cramer Engineering at all. This complaint should not be closed. Other people should know that it is not a reputable business. I would like to keep my complaint in your system, as there has been no resolution, no contact from this business.Please advise.Thank you,*** ***
I'm replying to your letters regarding *** ***She wants a letter stating that her foundation was not built properly. When in reality her foundation is built correctly and in accordance with construction standards. I'm not going to write her a letter that she then can
frivolously try to sue the contractor for something as ridiculous as this Her house is in good condition and within acceptable standards.-- James C*** *** *** *** *** *** *** *** *** *** *** *** ** *** ***
I'm replying to your letters regarding *** ***She wants a letter stating that her foundation was not built properly. When in reality her foundation is built correctly and in accordance with construction standards. I'm not going to write her a letter that she then can
frivolously try to sue the contractor for something as ridiculous as this Her house is in good condition and within acceptable standards.-- James C*** *** *** *** *** *** *** *** *** *** *** *** ** *** ***
I got a letter from you today stating that you had not received my response to confirm my complaint has been resolved. I have not heard from you at all regarding this, so I’m not sure why you sent this letter. My complaint stands. I have not had any kind of resolution from Cramer Engineering. I have not had any response from Cramer Engineering at all. This complaint should not be closed. Other people should know that it is not a reputable business. I would like to keep my complaint in your system, as there has been no resolution, no contact from this business.Please advise.Thank you,*** ***