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Doctor's Ambulance Service

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Doctor's Ambulance Service Reviews (4)

We are responding to the consumer's concern for the above assigned ID [redacted] that was submitted to you on 4/18/2015 at 7:12PM regarding the billing practices of Doctor's Ambulance Service.We have attached the trip details and account history of what transpired between the patient and...

Doctors'a Ambulance from their date of service 10/1/2014 until present for your review.Should you have any further questions, please feel free to contact me at [redacted].Thank you, [redacted] Assigned ID: [redacted]Service Provider: Doctor's
Ambulance ServiceWe are responding to the consumer’s
concern for the above assigned ID [redacted] that was submitted to you on 4/18/2015
at 7:12:48 PM regarding the billing practices of Doctor’s Ambulance (herein
“Doctor’s”).As part of our billing practice,
we file a claim with the consumer’s (herein “patient”) insurance if insurance
information is provided and we have verified that the patient is eligible on
the date of service.  Once the insurance
carrier has reimbursed our company and has left the patient with a balance as
their responsibility, we send the patient an invoice.  When a patient contacts us expressing
financial hardship, we make reasonable efforts to assist the patient with their
financial situation by offering payment plans for up to twelve (12) months from
their date of service without interest charges or a discount if the account balance
is paid in full.In reviewing this patient’s
account, we received a zero pay Explanation of Benefits (EOB) from the patient’s
insurance on 11/12/2014 stating $1,116.80
was applied to the patient’s deductible and $169.58 was their co-pay amount.
The EOB explained “deductibles, co-payment, and non-benefit items are the
subscriber’s responsibility”. An invoice was then sent to the patient for the
full amount on the next day (11/13/2014).  On 12/23/2014, the patient contacted Doctor’s to confirm that her
insurance was billed. We confirmed that is was billed and that the insurance
applied a portion to the patient’s deductible and another amount was their
co-pay. At that time, the patient was offered a time payment of $128.64 per
month for ten (10) months as two (2) months had already transpired since their
date of service. The patient stated she was going to contact her insurance and
call us back.On 1/23/2015, Doctor’s received a partial check of $250.00 check #[redacted]
from the patient. We called the patient to advise we would post the payment and
that the remaining balance would be divided into payments of nine (9) months
for the amount of $115.15, but we had to leave a message on her voicemail for
the patient to call us back.On 1/30/2015, we had not received a response from the patient and we mailed
the patient’s check #[redacted] for $250.00 back to the patient along with a letter
offering an official time-payment plan.On 2/10/2015, the patient contacted us and stated she was advised by
her insurance company that her copay was only $250.00. The patient also stated
she had completed some paperwork from the insurance approximately 3 weeks prior
in order to have the claim paid. We advised her that we could not hold the
account while she was appealing her claim. We also advised her that her account
was sent to an outside collection agency on 1/31/2015. We offered her again a time-payment of $115.15 per month
for nine (9) months and if her insurance makes any payment, we would reimburse
the patient accordingly. The patient stated that she misunderstood thinking we
were only requesting the copayment of $250.00. The patient stated she was going
to contact her insurance and then call us back.Later that same day of 2/10/2015, the patient contacted us
asking if we sent her claim in with the correct diagnosis. We reviewed her
reports and affirmed that we did submit a correct claim. The patient became
upset that we didn’t accept her $250.00 check and when we explained that we had
made several offers to set-up a time-payment plan and the patient declining the
offers, the patient did not respond at first. 
It was then she agreed to a set-up a time-payment plan of $115.15 per
month to commence on the 15th of each month.  In the interim, the patient was to follow-up
with the appeal to her insurance.When our Customer Service/Collections
Representative reviewed the account on 2/11/2015 to set-up the time-payment, she noted that four (4) months had now lapsed from
the patient’s date of service; therefore the time-payment offer of nine (9)
months should have in fact been for eight (8) months at $160.80 per month. The
patient was immediately contacted to inform her of the discrepancy, but we had
to leave a message on the patient’s voicemail. 
We then left subsequent messages regarding the matter on 2/12/15, 2/13/15, 3/2/15, 3/16/15 and 3/27/15. As we only have a 45-day grace
period from which to remove an account from the collection agency without any
charges to us or negative credit reporting to the patient, we did not remove
the account due to the lack of response from the patient.  The patient called us on 4/17/15 and asked if the payment plan
was ever set-up, and when we advised her that it was not, she stated she would
contact the collection agency and set-up a payment plan with them.

Dear Sirs:
I would like to apologize to [redacted] as it was an honest mistake of a common name.  The billing department did speak with [redacted] several times in July after erroneously sending him a statement, but in order to identify the accountto correct the information, the...

billing department had to ask for specific information regarding the account.
As soon as he brought this to our attention, the billing department immediately removed his information, stopped sending any further correspondence to him, and resolved the issue.
Thank you for your consideration and time.
[redacted]

March 31, 2017   [redacted]
[redacted]
[redacted]                     RE:         Ambulance Transport                                 Revdex.com Case#:  [redacted]     Dear Revdex.com:   Thank you for taking the time to contact our office with the consumer’s concerns.    We have thoroughly researched and confirmed a claim was submitted to the consumer’s Medicare insurance, and denied due to non-covered services.  A claim was subsequently submitted to the consumer’s secondary insurance, and also denied.  As we received a denial from both insurance carriers the consumer became responsible for the balance due, and the account ultimately defaulted to collections.  At this time, the consumer may contact [redacted] for available payment options at [redacted].   Should the consumer have any further questions or concerns, I may be contacted directly at [redacted]     Sincerely,         [redacted] Patient Advocate Tell us why here...

[redacted]>12/29/14 (4 days ago)[redacted] Complaint ID:[redacted]Status:ResolvingDate Filed:12/9/2014Consumer:[redacted]Nature of Complaint:Billing or Collection IssuesProblem Description:I needed an Ambulance on 10/3/14. Doctors Ambulance did not...

contract with the largest insurgence company in CA [redacted]) leaving me with an outstanding bill of [redacted]. They agreed to let me break it up into payments. I said I could afford $**. They said they would not accept that payment at all. I could only make payments of [redacted]. I had to borrow money from my parents to cover the rest and so I sent my first payment in of [redacted] as agreed on time. Upon receiving my first payment, Doctors Ambulance called and said they could not deposit my check because they could only do it via automatic payment set up with my bank. This is ridiculous. I made my first payment and they wont take it and will send me to collections unless I comply. I have a $[redacted] dollar bill with Hoag Hospital and they were more than happy to take my check.Desired Outcome:I should be allowed to pay via check like all other businesses.Resolution History:12/9/2014 12:50:08 PM Pending initial Revdex.com review ([redacted]12/9/2014 12:51:14 PM Pending initial Business response [redacted]  In response to the patient, [redacted] concern, we had spoken to her regarding her account starting in November.  She was mostly concerned about the rates being too high and was upset we were not contracted with her insurance [redacted] of [redacted]. Her insurance only paid $[redacted] on a principal balance of $[redacted] first sent in a check on 11/19/14 for $[redacted] towards her account balance of $[redacted] balance. We called her back that same day to advise that our policy for Time-payments is set-up through credit card/debit card, charged on a monthly basis, and we don’t charge any interest on the balance to the patient. She was also advised that the minimum for the Time-payment plan would be $[redacted] for eleven (11) months. We advised the patient that we would be sending back her check and that her account would age internally and eventually go to collections. She responded by stating … “then let it go to collections.” On 12/8/14, we received a check for $[redacted] from the patient.  We called her on that same day to offer the formal Time-payment by depositing her check as the first installment and the remaining balance to be set-up on a credit card. She stated she was doing the best she can and when we stated we were going to return her check, she hung up. Our Time-payment policy through credit /debit cards system was setup over five (5) years ago in our efforts to make the payment arrangement option more efficient, less costly due to the time-consuming man hours the payment plan entails, and more convenient for the patient. We are making every effort in resolving this matter. Let me know if you have any further questions.  [redacted]  
[redacted]Senior Vice President [redacted]Doctor's Ambulance Service[redacted]CELL [redacted]OFC  [redacted]

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Address: 89 West Street, Albany, New York, United States, 12206

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