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Doctors Harrison, Burchett, & Ryan, D.D.S.

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Reviews Doctors Harrison, Burchett, & Ryan, D.D.S.

Doctors Harrison, Burchett, & Ryan, D.D.S. Reviews (1)

Review: I recently had a root canal and crown done at this site. I was told when the final crown was put on that if it gave any pain or discomfort to call the office and have an appointment set to have my crown readjusted. I have been experiencing pain and sensitivity to heat/cold since the final crown, so I called the office. I was told by the front desk that these issues were most likely due to a poor bit for my bite. I went in at 3:30 on 09/17/2015 and the dentist did not even want to look at my tooth, instead saying it was "deferred pain" from the tooth behind it. When I mentioned that the receptionist said it was most likely due to poor bite, he responded "well, you know, they have a script they follow." I was adamant that the bite was off so the dentist took another x ray of my tooth (the first one down since the filling and crown were placed) and said it looked good, and again insisted the issue was the back tooth.

I was given a prescription for penicillin and sent to the front desk after a small adjustment was made on the crown. At the front desk, I was charged 65 dollars for the dentist looking at the back tooth, although they stated the adjustment was free. I was told numerous times throughout the process that the adjustment would be free. The X Ray taken was focused on the crowned tooth. I feel this charge is unjust as he did not even look at the back tooth except in x rays that were taken to assess the previous root canal and the repeated line that an adjustment would not be billed.Desired Settlement: I believe that the practice should refund my money or credit my account. A day after the adjustment my pain has already greatly subsided. An X ray was not taken directly of my other tooth so this does not seem billable to me. The only work done on my back tooth was the writing of a prescription that I felt was unnecessary.

Business

Response:

At Peters Creek Family Dentistry we value all feedback; positive and negative. It is concerning to us that a patient is not satisfied with services that were received. Unfortunately, our patient presented with other areas of concern that could cause a significant amount of pain. This patient’s problem does not end with the tooth that was recently crowned. It is for this reason the patient was charged for a limited exam and dental image. (The occlusal adjustment on the crowned tooth was at no charge) However, we do respect our patient’s opinion and would be willing to discuss this matter further. Please contact our office anytime during normal business hours.

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Description: DENTISTS

Address: 2945 Peters Creek Rd., N.W., Roanoke, Virginia, United States, 24019

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