We responded to ***'s email when we received her first request for a refundWitihin two days, she was informed that a doctor's note for her daughter's injury needed to be submitted in order to consider a refundWhen she submitted the doctor's note, it indicated that the child could return to camp on July [redacted] and participate in all activities with the exception of gym and sportsWe replied via email, "according to the doctor's note, your daughter has been able to return to camp as of July ***, with restrictions only for sports and gym activitiesOur camp program features many non-sports activities, including arts & crafts, game room, go karts, swimming, special events and trips." [redacted] replied that she tried sending her daughter back for one day and that she was bored siting on the sidelinesShe then sent another letter from the same doctor, that now indicated not only gym and sports but also playg round.Our response via email was, Hi ***,I understand, and appreciate your daughter attempting to come backI'm sorry it isn't going to work out this summer.Once I receive your daughter's official attendance record, I'll be back in touch with you shortly with information about a cancellation and refund.Thanks,Her refund was credited to her account on July **,
Thank you for contacting Doctor's Health PressWe appreciate you being a customer and your satisfaction is of the utmost importance to us.You had notified us on July 25th that you would like to receive the literature in printed format and we processed your requestWe did let you know at the time that it would take approximately to business days before you would be receiving anything in the mailUnfortunately you had processed a dispute with your credit card company and the money went back to you, thus we discontinued sending the literature to youWe have been in business since 1986, serving over one million customers in countries worldwideWe pride ourselves on excellent customer service and want to make sure that your experience is positiveTo help us improve, please click here to be directed to our feedback center where you can express the positive and negative aspects of your customer service experience todayOnce again, thank you for being a customer and we look forward to serving you! Regards (REP NAME)
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Thank you for contacting Doctors Health Press We appreciate you being a customer and your satisfaction is of the utmost importance to us.I see that you have submitted a refund request, as you have not received the credit at this point, I have submitted the request personally to ensure that your credit will be processed immediatelyPlease allow to business days for the credit to appear back on your credit cardWe apologize for the inconvenienceWe have been in business since 1986, serving over one million customers in countries worldwideWe pride ourselves on excellent customer service and want to make sure that your experience is positive To help us improve, please click here to be directed to our feedback center where you can express the positive and negative aspects of your customer service experience today Once again, thank you for being a customer and we look forward to serving you! Regards (REP NAME)
Dear, Mr***Thank you for bringing this situation to our attention.I am extremely sorry for the inconvenience you may have experienced with this issueRest assured that a full refund of $is being processed and should be visible by your credit card company within to hours.If you have
any further questions or concerns regarding your refund or account please feel free to contact us at *** Monday to Friday 9am to 5pm Eastern time
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Thank you for contacting Doctor's Health PressWe appreciate you being a customer and your satisfaction is of the utmost importance to us.You had notified us on July 25th that you would like to receive the literature in printed format and we processed your request. We did let you know at the time...
that it would take approximately 5 to 10 business days before you would be receiving anything in the mail. Unfortunately you had processed a dispute with your credit card company and the money went back to you, thus we discontinued sending the literature to you. We have been in business since 1986, serving over one million customers in 141 countries worldwide. We pride ourselves on excellent customer service and want to make sure that your experience is positive. To help us improve, please click here to be directed to our feedback center where you can express the positive and negative aspects of your customer service experience today. Once again, thank you for being a customer and we look forward to serving you! Regards (REP NAME)
We responded to [redacted]'s email when we received her first request for a refund. Witihin two days, she was informed that a doctor's note for her daughter's injury needed to be submitted in order to consider a refund. When she submitted the doctor's note, it indicated that the child could return to...
camp on July [redacted] and participate in all activities with the exception of gym and sports. We replied via email, "according to the doctor's note, your daughter has been able to return to camp as of July [redacted], with restrictions only for sports and gym activities. Our camp program features many non-sports activities, including arts & crafts, game room, go karts, swimming, special events and trips." [redacted] replied that she tried sending her daughter back for one day and that she was bored siting on the sidelines. She then sent another letter from the same doctor, that now indicated not only gym and sports but also playg round.Our response via email was, Hi [redacted],I understand, and appreciate your daughter attempting to come back. I'm sorry it isn't going to work out this summer.Once I receive your daughter's official attendance record, I'll be back in touch with you shortly with information about a cancellation and refund.Thanks,Her refund was credited to her account on July **, 2015
Thank you for contacting Doctors Health Press We appreciate you being a customer and your satisfaction is of the utmost importance to us. I've reviewed your account and I do see that initially that you did purchase the Secret Herbal Cures Book and the 30 Day trial for Cures for the...
Hidden Causes of Illness on May 2nd of 2017. We then renewed the Cures for the Hidden Causes of Illness on June 6th of 2017 as we did not hear back from you. We did receive your email on June 14th requesting a refund and advised you this would be done but this was the first communication we show on our records. We want to make sure our customers are happy with the product. When a customer does not feel the material can benefit them, we do offer a satisfaction guarantee in the form of a refund. The refund request has been submitted as of June 14th and does take approximately 2 to 3 business days (depending on the speed of the financial institution) to appear back on the card. The full amount of $39.95 will go back to you.Please do not hesitate in letting us know if you need any further assistance.We have been in business since 1986, serving over one million customers in 141 countries worldwide. We pride ourselves on excellent customer service and want to make sure that your experience is positive. To help us improve, please click here to be directed to our feedback center where you can express the positive and negative aspects of your customer service experience today. Once again, thank you for being a customer and we look forward to serving you! Regards, [redacted]
[redacted]
[redacted]August 11,2015Re: BetterBusiness Bureau Complaint # [redacted]Thisletter is in response to the Revdex.com concern received by ourcompany.Pleaseknow that our objective is to help our customers reach their goals...
viafinancial security, financial independence or physical well-being. We publish several hundred information products andperiodicals. Itis our goal to provide all of our subscribers with an extremely positive experiencein regards to every aspect of our service. Itis our practice to speak with the registered account holder on the phone toaddress issues, to verify specific account information, and to discuss alternativesubscription options as you may qualify for significant savings. Ourrecords indicate that on April 1st 2014 the customer called into ourCustomer Service Department and informed us that he did not want to receive thebook he purchased via email. Instead he would prefer to receive it as a hardcopy thus it was shipped to; [redacted] on April 3rd 2014. On August 10 thecustomer called once again and stated that he did not receive anything from theprevious year. We informed the customer that one year had passed and we hadalready sent out an electronic copy as well as a hard copy. Customer used vulgarlanguage on the line and then disconnected the call. Thisbeing said, we sincerely apologize for any frustration, or inconvenience thismay have caused you. We have served over two million customers, we have customers in 141 countries and we have been in business since1986. Thank you,[redacted] Center Manager
Thank you for contacting Doctors Health Press We appreciate you being a customer and your satisfaction is of the utmost importance to us.I see that you have submitted a refund request, as you have not received the credit at this point, I have submitted the request personally to ensure that...
your credit will be processed immediately. Please allow 2 to 3 business days for the credit to appear back on your credit card. We apologize for the inconvenience. We have been in business since 1986, serving over one million customers in 141 countries worldwide. We pride ourselves on excellent customer service and want to make sure that your experience is positive. To help us improve, please click here to be directed to our feedback center where you can express the positive and negative aspects of your customer service experience today. Once again, thank you for being a customer and we look forward to serving you! Regards (REP NAME)
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
[redacted]August 11, 2015Re: Revdex.com Complaint # [redacted] This letter is in response to the Revdex.com concern received by ourcompany. Please know that our objective is to help our customers reach their goals...
viafinancial security, financial independence or physical well-being. We publish several hundred information products andperiodicals. It is our goal to provide all of our subscribers with an extremely positive experiencein regards to every aspect of our service. It is our practice to speak with the registered account holder on the phone toaddress issues, to verify specific account information, and to discuss alternativesubscription options as you may qualify for significant savings. Ourrecords indicate that on June 19th 2015 the customer called in andordered via phone our publication; 12 Kitchen Cures for $19.95. On July 17th2015 the customer called in once again to cancel the renewal of the publicationthe Vitamin Doctor in the amount of $99 which was refunded that day. On July 22nd2015 we received your complaint which also requested the refund for $19.95 for12 Kitchen Cures. Thus the customer does not have any active publications asevery request for a refund has been processed. This being said, we sincerely apologize for any frustration, or inconvenience thismay have caused you. We have served over two million customers, we have customers in 141 countries and we have been in business since1986. Thank you,[redacted]Call Center ManagerTell us why here...
We responded to ***'s email when we received her first request for a refundWitihin two days, she was informed that a doctor's note for her daughter's injury needed to be submitted in order to consider a refundWhen she submitted the doctor's note, it indicated that the child could return to camp on July [redacted] and participate in all activities with the exception of gym and sportsWe replied via email, "according to the doctor's note, your daughter has been able to return to camp as of July ***, with restrictions only for sports and gym activitiesOur camp program features many non-sports activities, including arts & crafts, game room, go karts, swimming, special events and trips." [redacted] replied that she tried sending her daughter back for one day and that she was bored siting on the sidelinesShe then sent another letter from the same doctor, that now indicated not only gym and sports but also playg round.Our response via email was, Hi ***,I understand, and appreciate your daughter attempting to come backI'm sorry it isn't going to work out this summer.Once I receive your daughter's official attendance record, I'll be back in touch with you shortly with information about a cancellation and refund.Thanks,Her refund was credited to her account on July **,
Thank you for contacting Doctor's Health PressWe appreciate you being a customer and your satisfaction is of the utmost importance to us.You had notified us on July 25th that you would like to receive the literature in printed format and we processed your requestWe did let you know at the time that it would take approximately to business days before you would be receiving anything in the mailUnfortunately you had processed a dispute with your credit card company and the money went back to you, thus we discontinued sending the literature to youWe have been in business since 1986, serving over one million customers in countries worldwideWe pride ourselves on excellent customer service and want to make sure that your experience is positiveTo help us improve, please click here to be directed to our feedback center where you can express the positive and negative aspects of your customer service experience todayOnce again, thank you for being a customer and we look forward to serving you! Regards (REP NAME)
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Thank you for contacting Doctors Health Press We appreciate you being a customer and your satisfaction is of the utmost importance to us.I see that you have submitted a refund request, as you have not received the credit at this point, I have submitted the request personally to ensure that your credit will be processed immediatelyPlease allow to business days for the credit to appear back on your credit cardWe apologize for the inconvenienceWe have been in business since 1986, serving over one million customers in countries worldwideWe pride ourselves on excellent customer service and want to make sure that your experience is positive To help us improve, please click here to be directed to our feedback center where you can express the positive and negative aspects of your customer service experience today Once again, thank you for being a customer and we look forward to serving you! Regards (REP NAME)
Dear, Mr***Thank you for bringing this situation to our attention.I am extremely sorry for the inconvenience you may have experienced with this issueRest assured that a full refund of $is being processed and should be visible by your credit card company within to hours.If you have
any further questions or concerns regarding your refund or account please feel free to contact us at *** Monday to Friday 9am to 5pm Eastern time
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Thank you for contacting Doctor's Health PressWe appreciate you being a customer and your satisfaction is of the utmost importance to us.You had notified us on July 25th that you would like to receive the literature in printed format and we processed your request. We did let you know at the time...
that it would take approximately 5 to 10 business days before you would be receiving anything in the mail. Unfortunately you had processed a dispute with your credit card company and the money went back to you, thus we discontinued sending the literature to you. We have been in business since 1986, serving over one million customers in 141 countries worldwide. We pride ourselves on excellent customer service and want to make sure that your experience is positive. To help us improve, please click here to be directed to our feedback center where you can express the positive and negative aspects of your customer service experience today. Once again, thank you for being a customer and we look forward to serving you! Regards (REP NAME)
We responded to [redacted]'s email when we received her first request for a refund. Witihin two days, she was informed that a doctor's note for her daughter's injury needed to be submitted in order to consider a refund. When she submitted the doctor's note, it indicated that the child could return to...
camp on July [redacted] and participate in all activities with the exception of gym and sports. We replied via email, "according to the doctor's note, your daughter has been able to return to camp as of July [redacted], with restrictions only for sports and gym activities. Our camp program features many non-sports activities, including arts & crafts, game room, go karts, swimming, special events and trips." [redacted] replied that she tried sending her daughter back for one day and that she was bored siting on the sidelines. She then sent another letter from the same doctor, that now indicated not only gym and sports but also playg round.Our response via email was, Hi [redacted],I understand, and appreciate your daughter attempting to come back. I'm sorry it isn't going to work out this summer.Once I receive your daughter's official attendance record, I'll be back in touch with you shortly with information about a cancellation and refund.Thanks,Her refund was credited to her account on July **, 2015
Thank you for contacting Doctors Health Press We appreciate you being a customer and your satisfaction is of the utmost importance to us. I've reviewed your account and I do see that initially that you did purchase the Secret Herbal Cures Book and the 30 Day trial for Cures for the...
Hidden Causes of Illness on May 2nd of 2017. We then renewed the Cures for the Hidden Causes of Illness on June 6th of 2017 as we did not hear back from you. We did receive your email on June 14th requesting a refund and advised you this would be done but this was the first communication we show on our records. We want to make sure our customers are happy with the product. When a customer does not feel the material can benefit them, we do offer a satisfaction guarantee in the form of a refund. The refund request has been submitted as of June 14th and does take approximately 2 to 3 business days (depending on the speed of the financial institution) to appear back on the card. The full amount of $39.95 will go back to you.Please do not hesitate in letting us know if you need any further assistance.We have been in business since 1986, serving over one million customers in 141 countries worldwide. We pride ourselves on excellent customer service and want to make sure that your experience is positive. To help us improve, please click here to be directed to our feedback center where you can express the positive and negative aspects of your customer service experience today. Once again, thank you for being a customer and we look forward to serving you! Regards, [redacted]
[redacted]
[redacted]August 11,2015Re: BetterBusiness Bureau Complaint # [redacted]Thisletter is in response to the Revdex.com concern received by ourcompany.Pleaseknow that our objective is to help our customers reach their goals...
viafinancial security, financial independence or physical well-being. We publish several hundred information products andperiodicals. Itis our goal to provide all of our subscribers with an extremely positive experiencein regards to every aspect of our service. Itis our practice to speak with the registered account holder on the phone toaddress issues, to verify specific account information, and to discuss alternativesubscription options as you may qualify for significant savings. Ourrecords indicate that on April 1st 2014 the customer called into ourCustomer Service Department and informed us that he did not want to receive thebook he purchased via email. Instead he would prefer to receive it as a hardcopy thus it was shipped to; [redacted] on April 3rd 2014. On August 10 thecustomer called once again and stated that he did not receive anything from theprevious year. We informed the customer that one year had passed and we hadalready sent out an electronic copy as well as a hard copy. Customer used vulgarlanguage on the line and then disconnected the call. Thisbeing said, we sincerely apologize for any frustration, or inconvenience thismay have caused you. We have served over two million customers, we have customers in 141 countries and we have been in business since1986. Thank you,[redacted] Center Manager
Thank you for contacting Doctors Health Press We appreciate you being a customer and your satisfaction is of the utmost importance to us.I see that you have submitted a refund request, as you have not received the credit at this point, I have submitted the request personally to ensure that...
your credit will be processed immediately. Please allow 2 to 3 business days for the credit to appear back on your credit card. We apologize for the inconvenience. We have been in business since 1986, serving over one million customers in 141 countries worldwide. We pride ourselves on excellent customer service and want to make sure that your experience is positive. To help us improve, please click here to be directed to our feedback center where you can express the positive and negative aspects of your customer service experience today. Once again, thank you for being a customer and we look forward to serving you! Regards (REP NAME)
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
[redacted]August 11, 2015Re: Revdex.com Complaint # [redacted] This letter is in response to the Revdex.com concern received by ourcompany. Please know that our objective is to help our customers reach their goals...
viafinancial security, financial independence or physical well-being. We publish several hundred information products andperiodicals. It is our goal to provide all of our subscribers with an extremely positive experiencein regards to every aspect of our service. It is our practice to speak with the registered account holder on the phone toaddress issues, to verify specific account information, and to discuss alternativesubscription options as you may qualify for significant savings. Ourrecords indicate that on June 19th 2015 the customer called in andordered via phone our publication; 12 Kitchen Cures for $19.95. On July 17th2015 the customer called in once again to cancel the renewal of the publicationthe Vitamin Doctor in the amount of $99 which was refunded that day. On July 22nd2015 we received your complaint which also requested the refund for $19.95 for12 Kitchen Cures. Thus the customer does not have any active publications asevery request for a refund has been processed. This being said, we sincerely apologize for any frustration, or inconvenience thismay have caused you. We have served over two million customers, we have customers in 141 countries and we have been in business since1986. Thank you,[redacted]Call Center ManagerTell us why here...