Doctors Health Supply Reviews (1)
Doctors Health Supply Rating
Description: Internet Services, Health & Medical - General, Appliances - Small - Dealers, Health & Diet Products - Retail
Address: 6352 Corte Del Abeto # H, Carlsbad, California, United States, 92011
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Review: I contacted Life Ionizers/Doctors Health Supply's Sales Rep. [redacted] on September 12 to request a Return Authorization # for a Water Filter Unit because it requires more space on my counter than I have available. [redacted] told me that his Sales Manager would have to approve a return. Since I had not heard from the Sales Mgr., I contacted his office on 9/17 and was told that he [redacted]) was not in the office.
I left a message on his phone. Later in the day I contacted his Assistant, she again told me that Thai was not in the office but she transferred me to his line. I just want to return this unit; I also emailed [redacted] today, 9/19, requesting that he share my email with Thai. Maybe something is wrong with selling a Demo Unit-Refurbished. If they were concerned about Customer Service, they would respond to phone calls. After one week I cannot believe anyone in sales could be that busy.Desired Settlement: Authorize return so that I can receive my money back.
Business
Response:
Dear Revdex.com,
The sales manager was out on sick leave last week but this refund request was already being handled at the time Ms. Lilly filed this complaint. We are waiting for her signed RA to be returned, along with her machine and she will then be refunded 100%.