Doctors Hospital at Renaissance

I was admitted on 5/21/24 for a cardiac ablation due to Paroxysmal atrial fibrillation and atrial flutter. Although the ablation itself was successful the intubation itself was a mess. My understanding was that I was wheeled into the OR around 0700 and was not handed over to my surgical cardiologist till around 11am. The reason that I was given was that I was supposedly difficult to intubate. (Let me say that I have been intubated a couple times before and one in an emergency setting and Not once did the anesthesiologist ever have difficulty.) I came out of the procedure with an inability to swallow, talk and severe swelling to the jaw and neck line. There was blood everywhere. I found clumps of blood in the back of my head , both my arms were all bloody and my hands and nails were also full of blood. When I asked what happened my cardiologist chuckled and said "oh it was a bloody mess" they had a hard time intubating. Well he wound up extending my stay due to my pain level, inability to eat, drink or swallow and severe swelling to my jaw and neck. He started me on sterroids to bring the swelling down. He also had the anesthesiologist come see and all he did was tell me that the swelling would go away. I also had a hospital come take a picture of my BUTT because I had been laying in bed? The first night my son asked my menu to be switched to a liquid diet since I couldn't eat, chew much less swallow and was told to just ask dietary to change me meal because my dr was gone for the day and they'd have to call him to make changes to my chart. I was severely congested so charged nurse attempted to suction. First attempt was through my throat and that was epic fail. Second she went through the nose, I told her to stop both times due to pain and she only stopped when she drew blood. I wanted out! I forced myself to swallow pudding and took a few sips of water. This was enough for the nurse to tell my dr in the morning that I had managed to eat! I was discharged on 5/23/24 . On 5/29/24 I was taken to the Valley Baptist Micro Hospital located in Weslaco. I was admitted under acute neck pain, Post-operative complication, Retropharyngeal abscess ,dizziness and headache. Diagnosis at discharge to Valley Baptist in Harlingen was as follows;Comoplex fluid collection in right neck,5.2x3.7 cm concerning for hematoma vs abscess, with mild midline of proximal trachea! (per CT 5/29/24) s/p difficult intubation 5/21/24
Sepsis, SIRS 2/4 secondary to above, resolved
I spent a week at valley baptist and would never return to DHR nor would I ever recommend them to anyone! Attached are some photos taken and I do have an audio recording of my cardiac surgeon explaining what happen prior to procedure. Did I also mention that I woke up TWICE during the attempt to intubate and prep me! THAT is altogether another long tale and one I don't like to relive if possible. I was also left with a lisp that I work hard at erradicating!**Apparently I can only upload 1 photo! FIX THIS DHR!

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I am happy with the way this business has treated my complaint They have ben accommodating and professional Some bills were accepted at the in-network rate This made a huge difference Thank you [redacted] ***

From: Patrick D*** Sent: Tuesday, March 03, 8:AM To: *** ***; *** ** *** Subject: RE: Scanned image from ***N To Whom It May Concern: We
have been in contact with the complainant to get this situation resolvedDoctors Hospital at Renaissance is in network for Allegian Health CarePhysicians who are directly employed by the hospital also are in network with Allegian Health CareUnfortunately, that does not mean that all doctors who utilize our facility are a part of this insurance networkWe cannot control what insurances a physician who is not employed by the hospital participates inThe doctor in question is not employed by DHRWe have reached out to this doctor to see if there is anything he can do to help the complainant We are working with the complainant to help in any way we can to make sure this situation is handled appropriately Patrick D*** Associate General Counsel

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
I am happy with the way this business has treated my complaint.  They have ben accommodating and professional.  Some bills were accepted at the in-network rate.  This made a huge difference.  Thank you.
[redacted]