Doctors Sutton & Sartor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI received a partial refund as requested
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI received a partial refund as requested
Sincerely,
*** ***

On 5/**/16Dear *** ***,We are sorry for the delay in investigating your issue, but please be assured that we are looking into itWe were not able to open your attachments to look at the pictures that you are referring to in this e-mailCould you please re-send? In the mean time we will
continue to look into this matter further.Thank You!Mario D***(President)On 5/**/16Dear *** ***,We finally did get your pictures ok and we are sorry for the inconvenienceWe see the discrepancies between the two arrangements and totally agree with youWe have spoken to the designer responsible for making your arrangement and to the rest of our staff as wellBased on their instructions we hope that this doesn't happen again in the futureAgain we are sorry and apologize for the flowers that you received instead of what you orderedWe will give you the refund that you requested and we thank you for having brought this matter to our attentionWe've been in business for over years and pride ourselves on the quality of our services and designsWe should always be at our best especially during the holidays.Thanks Again!? Mario D***(President) ?

On 5/**/16Dear [redacted],We are sorry for the delay in investigating your issue, but please be assured that we are looking into it. We were not able to open your attachments to look at the pictures that you are referring to in this e-mail. Could you please re-send? In the mean time we will...

continue to look into this matter further.Thank You!Mario D[redacted](President)On 5/**/16Dear [redacted],We finally did get your pictures ok and we are sorry for the inconvenience. We see the discrepancies between the two arrangements and totally agree with you. We have spoken to the designer responsible for making your arrangement and to the rest of our staff as well. Based on their instructions we hope that this doesn't happen again in the future. Again we are sorry and apologize for the flowers that you received instead of what you ordered. We will give you the refund that you requested and we thank you for having brought this matter to our attention. We've been in business for over 25 years and pride ourselves on the quality of our services and designs. We should always be at our best especially during the holidays.Thanks Again! Mario D[redacted](President)