Doctor's Weight Medical Clinic

Revdex.com4747 Vlewrldge Avenue #200san Diego, CA 92123RE: [redacted]Complaint [redacted] ([redacted])Dear Sirs:We are in receipt of the complaint information you mailed to us regarding Ms. [redacted]. We are surprisedat the allegations that she presented.Her credit card was credited on October...

30, 2015 to care credit in the amount of $500.00. We checkedwhat she had used and the five hundred dollars represents the balance of the program she did not use.To my knowledge she was treated very fairly and we are sorry she feels that we did not treat her assuch.If you need further information regarding this, please feel free to contact my office.Sincerely,[redacted]
[redacted]
[redacted]
[redacted]

Review: I was a customer at the El Cajon location for a year or more. When I was getting ready to move to North County I asked if I purchased more treatments if they could be transferred to the Carmel Mountain location after I moved, I was told that would be no problem at all. Now that I have moved, the Carmel Mountain location tells me they are under completely different ownership and that they cannot honor a purchase I made at the El Cajon location. They went on to tell me that this happens regularly (about once per month) with customers coming to them from the El Cajon location. I called the El Cajon location on 6/05 and explained the situation, the nurse on the line did admit that it does happen because they will take Carmel Mountain's patients but that Carmel Mountain will not take theirs; she took my information and promised a call back the same day but I never was called. I called the El Cajon facility again on 6/08 and spoke to a nurse named [redacted] who let me know that the only way I would receive a refund would be for medical reasons, I asked to speak to a supervisor because of the circumstances, she told me the supervisor's name was [redacted] and that he would call me back by the end of the day - I never received a call. I called again today, 6/09 and spoke to a nurse named [redacted], I asked for [redacted] who was again not available. I let her know I was uncomfortable waiting for another call back that at this point I felt would not come. She informed me that there would be no way to get any sort of refund on my treatments, even if I had a medical reason because I did not have a full plan's worth of treatments left, she refused to give me a dollar amount of what the treatments I had left were worth to see if this was even worth my time. I let her know I was very dissatisfied and that I had already posted a Yelp review. There is more but I am running out of characters. Thank you.Desired Settlement: I would like a refund for the treatments I had left. 9 shots and 1 round of medication. They would not tell me to monetary value of these services. I would like their rating to suffer as I learned by reading Yelp that this has happened to other customer's as well. This business is making fraudulent claims to sell services to customers.

Review: On Oct17, 2015 my credit card was charged $649.00 for a program. This "program" was to include shots and a monitored/ guided weight loss diet program. My initial visit to the office left me very uneasy due to the lack of professionalism & quality of the information on the 2 pieces of "informational" papers I was given. Before I committed I made a second visit to speak to the Office manager (currently doesn't work there anymore) regarding my concerns, observations, and the experience of my first visit. He assured me that if I felt "the program" didn't work for me that I could request a refund, that they would easily prorate it based on the amount of shots I had received. I received treatment for about 6-7weeks approx. Then I stopped because I was realizing that the shots were not what they were cracked up to be & Unexpectedly, I had to go out of state which turned into a couple months, before I returned to CA. Shortly thereafter, I contacted the clinic regarding a refund. I was referred to Rawline ( [redacted] to call. When I called her I was met with a very rude & unprofessional person. She was very abrasive & abrupt, despite my claim professional attempt to communicate w/ her. The conversation, if you it could be called that, resulted in her saying she needs to request my chart before she could move forward, & that she would call me back. To this day I have NEVER received a call from her. I made another attempt to call her but to no avail. After a couple months, I called the clinic to speak to the office Mgr, to find out that he didn't work there anymore. 2 weeks later I called back since the current Mgr had not rtn'd my call. I have had several conversations since w/ the current Mgr [redacted], (who is wonderful & very professional), about everything in detail, however her attempts over the last few months to request my chart & find a solution have been disregarded & ignored by Rawline & the owner [redacted] (i also called to no avail)Desired Settlement: I would like a complete copy of my account and chart, as mentioned above has been unattainable. According to [redacted], customers are not charged for this and it is immediately handed to the customer on the spot.

I expect the company to stand by what their office manager at that time promised me. Although, I feel I did not receive or benefit from the "program", I am reasonable, and would accept a prorated credit for the services not provided. I feel I have done my due diligence to resolve this matter, however at this time it is affecting me medically, and I just need someone to assist me. I have exhausted my resources, with the exception of the legal system. It is not the route a prefer to go. I am giving them very opportunity to do the ethical & right thing.

I live 4 hours away now, so even if I wanted treatment (which I DO NOT), it would not be possible.

Thank you for your assistance & time in advance. Please forgive grammatical error due to the field character restriction

Business

Response:

Revdex.com4747 Vlewrldge Avenue #200san Diego, CA 92123RE: [redacted]Complaint [redacted])Dear Sirs:We are in receipt of the complaint information you mailed to us regarding Ms. [redacted]. We are surprisedat the allegations that she presented.Her credit card was credited on October 30, 2015 to care credit in the amount of $500.00. We checkedwhat she had used and the five hundred dollars represents the balance of the program she did not use.To my knowledge she was treated very fairly and we are sorry she feels that we did not treat her assuch.If you need further information regarding this, please feel free to contact my office.Sincerely,[redacted]