I am very sorry for your situation.I spoke with my client and they said they never tell patients what their portion is until the insurance is billed and makes payment,this balance includes A portion of your insurance deductablewhich you are responsible for.This balance is going to have to be paid before we can report to the credit bureau as paid in fullOur office charges interest which is legal in the state of Alaska.Please call me personally and we can discuss this matter.Thank YouLisa M [redacted] collection supervisor907-277-
In regards to [redacted] ***: Our office has several accounts for Mr ***,we have sent him letters through out the years and have made many attempts to set him up on payments We would be more than happy to send him copys of his bills Getting our providers paid for the services rendered to him is our goal and we are fully willing to work with him on his responsibilities Thank You Lisa M [redacted]
We are sorry that you feel the services you received were not to your standardsI'm sure Providence would be very helpful in looking into your dispute they are very good in resolving patient concernsI can assist you with A person you can talk to about your dispute,she is very good at helping patients resolve problems [redacted] I will put your account in A disputed status for days and will check with [redacted] to see if your dispute is resolved Thank You Lisa M [redacted]
Complaint: [redacted] I am rejecting this response because: Once I get the bill, I will call again and see if the insurance company has itWe couldn't match the amounts you listed with any bills they haveCalling Providence didn't help either as they don't have a record of itThis is Wendy in the Providence Business Office and my understanding the creditor you represent? [redacted] certainly told you that I lived in Miami and was responsible for the billIt wasn't until I provided my home address that I was told you can't send me a bill because you are not licensed in [redacted] I'm glad you got your licensing in [redacted] as it makes this an easier process It's complicated, but you have the relocation part incorrect We are in the process of relocating TO [redacted] from [redacted] (not the other way around) Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I still don't have the billing information I have requested. It needs to be sent to: [redacted] ***. Once received I can call up the insurance company and the hospital AGAIN to see why they don't have a record of this bill and you do? I've paid all my bills according to the creditor you say represents you. I have proof of this, but without your billing information I don't know what to give you. My son had numerous hospital visits and bills I just need to know which one to send you. He also had a cancelled procedure that was mistakenly billed. Is this the same one? I don't know without this information, do you? The fact that you haven't provided our authorization to bill and a sign in sheet for the procedure for the date of service leads me to believe it is this event. You spoke with both [redacted] and myself in July of 2015 and we advised you that the correct address for billing was [redacted] This was a joint dispute for both myself and [redacted] , if she needs to file one independently it is fine. Regardless our home address at the time and mine was the one provided and you refused to take it. For the record, it was fixed with Providence Hospital at the time too. Sincerely, [redacted] and [redacted]
We will send the billing information again You could also contact our client Providence Professional fee department and they will verify this is A valid debt The date of service was 2/16/and the account number is [redacted] You should also have your explanation of benefits from your insurance company that shows the payment they made on this account.When we spoke with [redacted] she never told us she was relocating to another state Thank You Lisa M [redacted]
Complaint: [redacted] I am rejecting this response because: I have the recording of he conversation on 8/19/where Carmen did not verify my identity nor was she "professional" by any meansI have spoken with an attorney and have come across FDCPA violations on that callThe manager did not acknowledge the violations that day or in her responseShe also stated that I asked for Carmens manager when in fact I asked for her managerShe would not get me to her supervisor or the director of the companyWould not give me the name or number of her boss because as she put it "there is no one I could talk to higher than her"The FDCPA clearly states that the mini Miranda needs to be stated on "all communications" with the debtor when regarding a debt.Sincerely, [redacted]
August 23rd, Hello Ms [redacted] : I am following up on a complaint from [redacted] Ms [redacted] , stated, "that she was not given the Mini Miranda and that our collector, yelled at her" Our agency previously sent a letter to Ms [redacted] on August 2nd, which clearly has the Mini Miranda on itThe letter was delivered to Ms [redacted] via the United States Postal Service and was not returned to our agencyOur collector, Carmen is a very professional collector with excellent work ethics Carmen tried to discuss the debt with Ms [redacted] on August 18th, Ms [redacted] became upset and angry while talking with Carmen, so Carmen politely terminated the callI also received a call on August 18th from Ms [redacted] I explained that the Mini Miranda information was sent in our previous letter to herI also said that Carmen is a very professional Collector and she is always polite and respectful in all communication with debtorsMs [redacted] was highly critical of Carmen and demanded to speak to a higher authorityI stated that there was no one else at our agency the speak to and that I was the manager Thank You
I am very sorry for your situation.I spoke with my client and they said they never tell patients what their portion is until the insurance is billed and makes payment,this balance includes A portion of your insurance deductablewhich you are responsible for.This balance is going to have to be paid before we can report to the credit bureau as paid in fullOur office charges interest which is legal in the state of Alaska.Please call me personally and we can discuss this matter.Thank YouLisa M [redacted] collection supervisor907-277-
In regards to [redacted] ***: Our office has several accounts for Mr ***,we have sent him letters through out the years and have made many attempts to set him up on payments We would be more than happy to send him copys of his bills Getting our providers paid for the services rendered to him is our goal and we are fully willing to work with him on his responsibilities Thank You Lisa M [redacted]
We are sorry that you feel the services you received were not to your standardsI'm sure Providence would be very helpful in looking into your dispute they are very good in resolving patient concernsI can assist you with A person you can talk to about your dispute,she is very good at helping patients resolve problems [redacted] I will put your account in A disputed status for days and will check with [redacted] to see if your dispute is resolved Thank You Lisa M [redacted]
Complaint: [redacted] I am rejecting this response because: Once I get the bill, I will call again and see if the insurance company has itWe couldn't match the amounts you listed with any bills they haveCalling Providence didn't help either as they don't have a record of itThis is Wendy in the Providence Business Office and my understanding the creditor you represent? [redacted] certainly told you that I lived in Miami and was responsible for the billIt wasn't until I provided my home address that I was told you can't send me a bill because you are not licensed in [redacted] I'm glad you got your licensing in [redacted] as it makes this an easier process It's complicated, but you have the relocation part incorrect We are in the process of relocating TO [redacted] from [redacted] (not the other way around) Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I still don't have the billing information I have requested. It needs to be sent to: [redacted] ***. Once received I can call up the insurance company and the hospital AGAIN to see why they don't have a record of this bill and you do? I've paid all my bills according to the creditor you say represents you. I have proof of this, but without your billing information I don't know what to give you. My son had numerous hospital visits and bills I just need to know which one to send you. He also had a cancelled procedure that was mistakenly billed. Is this the same one? I don't know without this information, do you? The fact that you haven't provided our authorization to bill and a sign in sheet for the procedure for the date of service leads me to believe it is this event. You spoke with both [redacted] and myself in July of 2015 and we advised you that the correct address for billing was [redacted] This was a joint dispute for both myself and [redacted] , if she needs to file one independently it is fine. Regardless our home address at the time and mine was the one provided and you refused to take it. For the record, it was fixed with Providence Hospital at the time too. Sincerely, [redacted] and [redacted]
We will send the billing information again You could also contact our client Providence Professional fee department and they will verify this is A valid debt The date of service was 2/16/and the account number is [redacted] You should also have your explanation of benefits from your insurance company that shows the payment they made on this account.When we spoke with [redacted] she never told us she was relocating to another state Thank You Lisa M [redacted]
Complaint: [redacted] I am rejecting this response because: I have the recording of he conversation on 8/19/where Carmen did not verify my identity nor was she "professional" by any meansI have spoken with an attorney and have come across FDCPA violations on that callThe manager did not acknowledge the violations that day or in her responseShe also stated that I asked for Carmens manager when in fact I asked for her managerShe would not get me to her supervisor or the director of the companyWould not give me the name or number of her boss because as she put it "there is no one I could talk to higher than her"The FDCPA clearly states that the mini Miranda needs to be stated on "all communications" with the debtor when regarding a debt.Sincerely, [redacted]
August 23rd, Hello Ms [redacted] : I am following up on a complaint from [redacted] Ms [redacted] , stated, "that she was not given the Mini Miranda and that our collector, yelled at her" Our agency previously sent a letter to Ms [redacted] on August 2nd, which clearly has the Mini Miranda on itThe letter was delivered to Ms [redacted] via the United States Postal Service and was not returned to our agencyOur collector, Carmen is a very professional collector with excellent work ethics Carmen tried to discuss the debt with Ms [redacted] on August 18th, Ms [redacted] became upset and angry while talking with Carmen, so Carmen politely terminated the callI also received a call on August 18th from Ms [redacted] I explained that the Mini Miranda information was sent in our previous letter to herI also said that Carmen is a very professional Collector and she is always polite and respectful in all communication with debtorsMs [redacted] was highly critical of Carmen and demanded to speak to a higher authorityI stated that there was no one else at our agency the speak to and that I was the manager Thank You