This was not one computer, this was two computers and we had advised the customer of the issues concerning the computer and was told to repair the computers. The computers were upgraded to Windows 10, several drivers were updated, several trips to their facility, as well as several other programs to...
the computer. The client contacted the technician today and questioned invoicing and was given the amount of time spent by technicians to fix the computer. 16 hours worth of a tech's time was spent between the two computers as well as replacing the hard drives on several of their computers previously. The owners were not asked to call the client, the client asked the technician about invoicing. The laptops had to be re-imaged. Client authorized all work prior to the work being done on the computers.
This was not one computer, this was two computers and we had advised the customer of the issues concerning the computer and was told to repair the computers. The computers were upgraded to Windows 10, several drivers were updated, several trips to their facility, as well as several other programs to...
the computer. The client contacted the technician today and questioned invoicing and was given the amount of time spent by technicians to fix the computer. 16 hours worth of a tech's time was spent between the two computers as well as replacing the hard drives on several of their computers previously. The owners were not asked to call the client, the client asked the technician about invoicing. The laptops had to be re-imaged. Client authorized all work prior to the work being done on the computers.