As we previously stated, it is our policy and procedure to send several email notificationsIf this was the client's first year, and he had never been through the yearly procedure in the past, then we could understand some confusionThat is not the case hereThe client stated that he did receive at least one noticeThat is more than enough, especially since the client already knew from previous years that the payments need to be made in a specific time frameFROM [redacted] ***: Although it is their policy to contact their clients electronically, I still maintain that I did not receive out of the three emails A simple postage stamp on a letter sent in addition to said emails' would have helped to eliminate the possibility of lost email, or email sent to a spam folder Again, it is the clients responsibility to renew in a timely mannerEven if the client only received of the emails, that is still adequate notice and more than we are required to sendThe notifications we send are done as a courtesy to our clients, and are in no way required of usWe are not responsible for making the clients paymentsThere's really not much more to say on the matter***, if you are not willing to take responsibility for your own actions (or lack thereof), we should probably part waysWe do not want clients that cause us extra work and time responding to stuff like thisWe especially don't want to do business with someone that would attempt to tarnish our reputation when we did nothing wrong
Mr [redacted] has been a customer for many years He is very knowledgeable with regard to procedure, time tables as well as how to contact us should he ever have a questionOur policy is to notify customers via email of their upcoming annual renewal requirements Annual renewal reminder emails are sent monthly on or about the 17th of each month These reminder emails are sent each month, three months prior to the anniversary date and the month of the anniversary Mr [redacted] renewed his company in 2013, and now The renewal must be paid weeks prior to the anniversary date This has been the policy for two years now Mr [redacted] paid the renewal AFTER his anniversary dateFrom: Documenting Services (corpoffshore) Date: [redacted] **Subject: Re: Invoice CreatedTo: [redacted] , Renewal reminders are sent times per year on or about the 17th of the monthThey are sent each month for the three months prior to your anniversary date and then the month of your anniversary dateThe specific days that they were sent to you are: 11/17/10/16/09/17/Further, the required weeks prior has not changed as this was also the requirement last yearRegards ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowThe one notice I received was only days prior to the renewal date. For me, it is not the $$ amount the surcharge much as it is principle behind it. I have been debt free for years nowI pay my bills and don't incur new debt, that's just the way I am. So for me to have to pay an extra $because of someone else's irresponsibility, that bothers me. I don't care so much about the $300. But I don't want to pay more than I should because I did not receive a notice greater than days before renewal dateAgain, a renewal notice mailed to my address would have solved the problem of not receiving an electronic notice. I receive a renewal in the mail, as well as electronic notification for my other domestic corporation on a yearly basis, enabling me to pay on timeHeck, my other service even offer a discount if I pay earlySo why can't Documenting Services deliver the same satisfaction and service? It comes down to principle for me. I live debt free, pay any bills in full and live as a responsible human being, so when I have to pay a $late fee for something beyond my character, nature and control, that upsets meHence my complaint to the Revdex.comSomeone else's action or lack thereof has cost me $and that is not rightDocumenting Services is stating that I am the one who should be aware of their way of doing business, their email dates and renewal times and so forth. So then my question is, what am I paying them for? Am I supposed to inquire with them when it comes to renewal every year? Why did I contract with them in the first placeI am their client, they should be a little more thorough, professional and show a little more care towards their client, instead of insinuating that I let this happen because I should know how they operate their "service".
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Although it is their policy to contact their clients electronically, I still maintain that I did not receive 2 out of the three emails. A simple postage stamp on a letter sent in addition to said emails' would have helped to eliminate the possibility of lost email, or email sent to a spam folder.
Regards,
[redacted]
As we previously stated, it is our policy and procedure to send several email notifications. If this was the client's first year, and he had never been through the yearly procedure in the past, then we could understand some confusion. That is not the case here.The client stated that he did receive at least one notice. That is more than enough, especially since the client already knew from previous years that the payments need to be made in a specific time frame.FROM [redacted]: Although it is their policy to contact their clients electronically, I still maintain that I did not receive 2 out of the three emails. A simple postage stamp on a letter sent in addition to said emails' would have helped to eliminate the possibility of lost email, or email sent to a spam folder. Again, it is the clients responsibility to renew in a timely manner. Even if the client only received 1 of the 3 emails, that is still adequate notice and 1 more than we are required to send. The notifications we send are done as a courtesy to our clients, and are in no way required of us.We are not responsible for making the clients payments. There's really not much more to say on the matter.[redacted], if you are not willing to take responsibility for your own actions (or lack thereof), we should probably part ways. We do not want clients that cause us extra work and time responding to stuff like this. We especially don't want to do business with someone that would attempt to tarnish our reputation when we did nothing wrong.
[redacted] has been a customer for many years. He is very knowledgeable with regard to procedure, time tables as well as how to contact us should he ever have a question. Our policy is to notify customers via email of their upcoming annual renewal requirements. Annual renewal reminder emails are sent monthly on or about the 17th of each month. These reminder emails are sent each month, three months prior to the anniversary date and the month of the anniversary. Mr. [redacted] renewed his company in 2013, 2014 and now 2015. The renewal must be paid 6 weeks prior to the anniversary date. This has been the policy for two years now. Mr. [redacted] paid the 2015 renewal AFTER his anniversary date.
............................................................................
From: Documenting Services (corpoffshore) <[email protected]>Date: [redacted]Subject: Re: Invoice CreatedTo: [redacted],
Renewal reminders are sent 4 times per year on or about the 17th of the month.
They are sent each month for the three months prior to your anniversary date and then the month of your anniversary date.
The specific days that they were sent to you are:
11/17/2015
10/16/2015
09/17/2015
Further, the required 6 weeks prior has not changed as this was also the requirement last year.
Regards
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Although it is their policy to contact their clients electronically, I still maintain that I did not receive 2 out of the three emails. A simple postage stamp on a letter sent in addition to said emails' would have helped to eliminate the possibility of lost email, or email sent to a spam folder.
Regards,
[redacted]
As we previously stated, it is our policy and procedure to send several email notifications. If this was the client's first year, and he had never been through the yearly procedure in the past, then we could understand some confusion. That is not the case here.
The client stated that he did receive at least one notice. That is more than enough, especially since the client already knew from previous years that the payments need to be made in a specific time frame.
FROM [redacted]: Although it is their policy to contact their clients electronically, I still maintain that I did not receive 2 out of the three emails. A simple postage stamp on a letter sent in addition to said emails' would have helped to eliminate the possibility of lost email, or email sent to a spam folder.
Again, it is the clients responsibility to renew in a timely manner. Even if the client only received 1 of the 3 emails, that is still adequate notice and 1 more than we are required to send. The notifications we send are done as a courtesy to our clients, and are in no way required of us.
We are not responsible for making the clients payments. There's really not much more to say on the matter.
[redacted], if you are not willing to take responsibility for your own actions (or lack thereof), we should probably part ways. We do not want clients that cause us extra work and time responding to stuff like this. We especially don't want to do business with someone that would attempt to tarnish our reputation when we did nothing wrong.
As we previously stated, it is our policy and procedure to send several email notificationsIf this was the client's first year, and he had never been through the yearly procedure in the past, then we could understand some confusionThat is not the case hereThe client stated that he did receive at least one noticeThat is more than enough, especially since the client already knew from previous years that the payments need to be made in a specific time frameFROM [redacted] ***: Although it is their policy to contact their clients electronically, I still maintain that I did not receive out of the three emails A simple postage stamp on a letter sent in addition to said emails' would have helped to eliminate the possibility of lost email, or email sent to a spam folder Again, it is the clients responsibility to renew in a timely mannerEven if the client only received of the emails, that is still adequate notice and more than we are required to sendThe notifications we send are done as a courtesy to our clients, and are in no way required of usWe are not responsible for making the clients paymentsThere's really not much more to say on the matter***, if you are not willing to take responsibility for your own actions (or lack thereof), we should probably part waysWe do not want clients that cause us extra work and time responding to stuff like thisWe especially don't want to do business with someone that would attempt to tarnish our reputation when we did nothing wrong
Mr [redacted] has been a customer for many years He is very knowledgeable with regard to procedure, time tables as well as how to contact us should he ever have a questionOur policy is to notify customers via email of their upcoming annual renewal requirements Annual renewal reminder emails are sent monthly on or about the 17th of each month These reminder emails are sent each month, three months prior to the anniversary date and the month of the anniversary Mr [redacted] renewed his company in 2013, and now The renewal must be paid weeks prior to the anniversary date This has been the policy for two years now Mr [redacted] paid the renewal AFTER his anniversary dateFrom: Documenting Services (corpoffshore) Date: [redacted] **Subject: Re: Invoice CreatedTo: [redacted] , Renewal reminders are sent times per year on or about the 17th of the monthThey are sent each month for the three months prior to your anniversary date and then the month of your anniversary dateThe specific days that they were sent to you are: 11/17/10/16/09/17/Further, the required weeks prior has not changed as this was also the requirement last yearRegards ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowThe one notice I received was only days prior to the renewal date. For me, it is not the $$ amount the surcharge much as it is principle behind it. I have been debt free for years nowI pay my bills and don't incur new debt, that's just the way I am. So for me to have to pay an extra $because of someone else's irresponsibility, that bothers me. I don't care so much about the $300. But I don't want to pay more than I should because I did not receive a notice greater than days before renewal dateAgain, a renewal notice mailed to my address would have solved the problem of not receiving an electronic notice. I receive a renewal in the mail, as well as electronic notification for my other domestic corporation on a yearly basis, enabling me to pay on timeHeck, my other service even offer a discount if I pay earlySo why can't Documenting Services deliver the same satisfaction and service? It comes down to principle for me. I live debt free, pay any bills in full and live as a responsible human being, so when I have to pay a $late fee for something beyond my character, nature and control, that upsets meHence my complaint to the Revdex.comSomeone else's action or lack thereof has cost me $and that is not rightDocumenting Services is stating that I am the one who should be aware of their way of doing business, their email dates and renewal times and so forth. So then my question is, what am I paying them for? Am I supposed to inquire with them when it comes to renewal every year? Why did I contract with them in the first placeI am their client, they should be a little more thorough, professional and show a little more care towards their client, instead of insinuating that I let this happen because I should know how they operate their "service".
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Although it is their policy to contact their clients electronically, I still maintain that I did not receive 2 out of the three emails. A simple postage stamp on a letter sent in addition to said emails' would have helped to eliminate the possibility of lost email, or email sent to a spam folder.
Regards,
[redacted]
As we previously stated, it is our policy and procedure to send several email notifications. If this was the client's first year, and he had never been through the yearly procedure in the past, then we could understand some confusion. That is not the case here.The client stated that he did receive at least one notice. That is more than enough, especially since the client already knew from previous years that the payments need to be made in a specific time frame.FROM [redacted]: Although it is their policy to contact their clients electronically, I still maintain that I did not receive 2 out of the three emails. A simple postage stamp on a letter sent in addition to said emails' would have helped to eliminate the possibility of lost email, or email sent to a spam folder. Again, it is the clients responsibility to renew in a timely manner. Even if the client only received 1 of the 3 emails, that is still adequate notice and 1 more than we are required to send. The notifications we send are done as a courtesy to our clients, and are in no way required of us.We are not responsible for making the clients payments. There's really not much more to say on the matter.[redacted], if you are not willing to take responsibility for your own actions (or lack thereof), we should probably part ways. We do not want clients that cause us extra work and time responding to stuff like this. We especially don't want to do business with someone that would attempt to tarnish our reputation when we did nothing wrong.
Mr....
[redacted] has been a customer for many years. He is very knowledgeable with regard to procedure, time tables as well as how to contact us should he ever have a question. Our policy is to notify customers via email of their upcoming annual renewal requirements. Annual renewal reminder emails are sent monthly on or about the 17th of each month. These reminder emails are sent each month, three months prior to the anniversary date and the month of the anniversary. Mr. [redacted] renewed his company in 2013, 2014 and now 2015. The renewal must be paid 6 weeks prior to the anniversary date. This has been the policy for two years now. Mr. [redacted] paid the 2015 renewal AFTER his anniversary date.
............................................................................
From: Documenting Services (corpoffshore) <[email protected]>Date: [redacted]Subject: Re: Invoice CreatedTo: [redacted],
Renewal reminders are sent 4 times per year on or about the 17th of the month.
They are sent each month for the three months prior to your anniversary date and then the month of your anniversary date.
The specific days that they were sent to you are:
11/17/2015
10/16/2015
09/17/2015
Further, the required 6 weeks prior has not changed as this was also the requirement last year.
Regards
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Although it is their policy to contact their clients electronically, I still maintain that I did not receive 2 out of the three emails. A simple postage stamp on a letter sent in addition to said emails' would have helped to eliminate the possibility of lost email, or email sent to a spam folder.
Regards,
[redacted]
As we previously stated, it is our policy and procedure to send several email notifications. If this was the client's first year, and he had never been through the yearly procedure in the past, then we could understand some confusion. That is not the case here.
The client stated that he did receive at least one notice. That is more than enough, especially since the client already knew from previous years that the payments need to be made in a specific time frame.
FROM [redacted]: Although it is their policy to contact their clients electronically, I still maintain that I did not receive 2 out of the three emails. A simple postage stamp on a letter sent in addition to said emails' would have helped to eliminate the possibility of lost email, or email sent to a spam folder.
Again, it is the clients responsibility to renew in a timely manner. Even if the client only received 1 of the 3 emails, that is still adequate notice and 1 more than we are required to send. The notifications we send are done as a courtesy to our clients, and are in no way required of us.
We are not responsible for making the clients payments. There's really not much more to say on the matter.
[redacted], if you are not willing to take responsibility for your own actions (or lack thereof), we should probably part ways. We do not want clients that cause us extra work and time responding to stuff like this. We especially don't want to do business with someone that would attempt to tarnish our reputation when we did nothing wrong.