In April, [redacted] attempted to purchase a 2012 JeepWrangler. [redacted] needed financingfor the Wrangler, therefore we collected a credit application and submitted it tothe lenders in our finance system. Inthe credit application, [redacted] stated that he was employed with the...
samecompany for the past six years. Heinformed us that his contract was renewed annually. [redacted] was approved by one of ourlenders, however he needed to provide proof of income as a stipulation. We faxed over [redacted]’s last two years taxreturns. Because [redacted] informed us hewould be leaving overseas soon, we asked the bank to expedite the loan processincluding the introductory call to finalize the loan. When the lender called [redacted], heinformed them that he quit his previous job and started a new one. The lender called us back and informed usthat they would not secure the loan because [redacted] no longer worked for thecompany that he provided on the application and tax returns. [redacted] then provided us with anacceptance letter for his new job and we faxed it over to the lender. The lender stated that [redacted] was approvedbased on his stated income of $6500 per month and 6 years job time, however,the acceptance letter for his new job was at $21 an hour for a 40 hour workweek, or $3300 month. The lender stated[redacted] no longer qualified for the loan based on this new information. We informed [redacted] that the lender would not secure theloan based on the new information he provided them during the phone call. We also informed [redacted] that we hadanother lender that would secure a loan, however, he would need more money downbecause they did not approve the entire amount requested. This news made [redacted] very upset and hesaid many derogatory words in the dealership. He told us he was leaving with the vehicle. Because he was leaving abruptly, we took thekeys from the Jeep and kept them to prevent him from taking the vehicle. This seemed to anger [redacted] and he thenproceeded to follow the sales manager, in a loud verbal manner. We refunded [redacted]’s down payment of $500and asked him to leave. We have refunded [redacted]’s money andunfortunately do not have a lender to approve his loan based on the newinformation with his employer.
Complaint: [redacted]
I am rejecting this response because: We have made numerous appointments with this dealer for repairs and have waited over 13 hours for the car to be fixed. [redacted] the girl at the desk refused to talk to us and walked away and the service manager promised us a rental car to get around while dodge continued to play around with our car. When we turned our car in for the 3rd time for repairs there was no car waiting for us , we had to wait another hour for our car which had to be returned yet again because the tech didn't put the dash board back together properly. The dodge dealer has no clue how to fix cars or to even take appointments. If they take cars by who comes first and I'm first in line why does it take 15 hours and 3 trips to the dealer to fix there malfunctioning crap that they produce and charge a fortune for? The entire dealership is garbage and my car still has issues.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:The car has been towed from Dodge Country and sent to another mechanic shop where they have found none of those issues to actually be true. My vehicle is now working fine. This shop is a rip off and I will definitely let others know.
Regards,
[redacted]
After reviewing the files for the customer, we found the customer purchased a 2015 Grand Caravan along with an extended warranty to extend the basic warranty coverage after it ends at 36,000 miles or 3 years. After that point there will be only a manufacturer powertrain coverage in effect if...
there is not extended warranty. This is an optional product and able to be canceled. We advise the customer to cancel the unwanted extended warranty. We will gladly flat cancel the warranty with her signed permission and all funds will go to the lienholder. Please contact our finance office as soon as possible for the warranty cancellation form. You can also have the form emailed to you if you are not able to come in the store in person. We appreciate your business and hope that this resolves your issues. Thank you.
We regret that the customer did not have a favorable experience in our dealership. We do our best to provide an estimate to completely resolve the issue at hand and repair the vehicle. After speaking with the technician who worked on the vehicle, he stated there was a broken piece inside...
the door that would need replacing to be repaired properly. We have tried multiple time to reach out to the customer by phone and email with no response. In an effort to promote customer satisfaction we would like to offer the customer a full refund for her diagnostic charge. We hope that she will give us another try in the future! Sincerely,[redacted]Service Manager
In April, [redacted] attempted to purchase a 2012 JeepWrangler. [redacted] needed financingfor the Wrangler, therefore we collected a credit application and submitted it tothe lenders in our finance system. Inthe credit application, [redacted] stated that he was employed with the...
samecompany for the past six years. Heinformed us that his contract was renewed annually. [redacted] was approved by one of ourlenders, however he needed to provide proof of income as a stipulation. We faxed over [redacted]’s last two years taxreturns. Because [redacted] informed us hewould be leaving overseas soon, we asked the bank to expedite the loan processincluding the introductory call to finalize the loan. When the lender called [redacted], heinformed them that he quit his previous job and started a new one. The lender called us back and informed usthat they would not secure the loan because [redacted] no longer worked for thecompany that he provided on the application and tax returns. [redacted] then provided us with anacceptance letter for his new job and we faxed it over to the lender. The lender stated that [redacted] was approvedbased on his stated income of $6500 per month and 6 years job time, however,the acceptance letter for his new job was at $21 an hour for a 40 hour workweek, or $3300 month. The lender stated[redacted] no longer qualified for the loan based on this new information. We informed [redacted] that the lender would not secure theloan based on the new information he provided them during the phone call. We also informed [redacted] that we hadanother lender that would secure a loan, however, he would need more money downbecause they did not approve the entire amount requested. This news made [redacted] very upset and hesaid many derogatory words in the dealership. He told us he was leaving with the vehicle. Because he was leaving abruptly, we took thekeys from the Jeep and kept them to prevent him from taking the vehicle. This seemed to anger [redacted] and he thenproceeded to follow the sales manager, in a loud verbal manner. We refunded [redacted]’s down payment of $500and asked him to leave. We have refunded [redacted]’s money andunfortunately do not have a lender to approve his loan based on the newinformation with his employer.
Complaint: [redacted]
I am rejecting this response because: We have made numerous appointments with this dealer for repairs and have waited over 13 hours for the car to be fixed. [redacted] the girl at the desk refused to talk to us and walked away and the service manager promised us a rental car to get around while dodge continued to play around with our car. When we turned our car in for the 3rd time for repairs there was no car waiting for us , we had to wait another hour for our car which had to be returned yet again because the tech didn't put the dash board back together properly. The dodge dealer has no clue how to fix cars or to even take appointments. If they take cars by who comes first and I'm first in line why does it take 15 hours and 3 trips to the dealer to fix there malfunctioning crap that they produce and charge a fortune for? The entire dealership is garbage and my car still has issues.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:The car has been towed from Dodge Country and sent to another mechanic shop where they have found none of those issues to actually be true. My vehicle is now working fine. This shop is a rip off and I will definitely let others know.
Regards,
[redacted]
After reviewing the files for the customer, we found the customer purchased a 2015 Grand Caravan along with an extended warranty to extend the basic warranty coverage after it ends at 36,000 miles or 3 years. After that point there will be only a manufacturer powertrain coverage in effect if...
there is not extended warranty. This is an optional product and able to be canceled. We advise the customer to cancel the unwanted extended warranty. We will gladly flat cancel the warranty with her signed permission and all funds will go to the lienholder. Please contact our finance office as soon as possible for the warranty cancellation form. You can also have the form emailed to you if you are not able to come in the store in person. We appreciate your business and hope that this resolves your issues. Thank you.
We regret that the customer did not have a favorable experience in our dealership. We do our best to provide an estimate to completely resolve the issue at hand and repair the vehicle. After speaking with the technician who worked on the vehicle, he stated there was a broken piece inside...
the door that would need replacing to be repaired properly. We have tried multiple time to reach out to the customer by phone and email with no response. In an effort to promote customer satisfaction we would like to offer the customer a full refund for her diagnostic charge. We hope that she will give us another try in the future! Sincerely,[redacted]Service Manager