Dodge Moving & Storage Co

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

(The consumer indicated he/she DID NOT accept the response from the business.) They were NOT goodwill credits, they overcharged me and finally corrected after days and hours of fighting with themThey had inadequate staff and thus this is why damage occurredTHEY are lying, the manager flat out said the man was uncontrollable and defiant, They have never sent an additional checkI claimed everything prior to any additional moves and they were notifiedThey authorized all above repairs via email then recantedUNACCEPTABLE services provided that resulted in damages they are not repairingONLY mover arrived it has nothing to do with packers

I had Dodge Moving move my Senior ApartmentEverything was done with acvordance to their estimateEverything was carefully moved and on-timeI was very.much pleased

See attached document

Please see the attached settlement from our Insurer to the customer, as you can see they were paid over $11, This was a very expensive very unfortunate claim We provide storage services to over individual customers and this represents the largest "lost items" claim we have ever paid These items were not stolen, we did a very intense internal investigation, unfortunately they were lost, we have apologized numerous times to the shipper We did everything we could to make sure our insurer stood behind the customers claim Outside of not loosing the items I am not sure what else Dodge could have done, we feel terrible about this loss but we did stand by our commitment to pay the claim I think this complaint should be closed as resolved

Initial Business Response / [redacted] (1000, 5, 2015/09/04) */ Thank you for writing to us on your experience with your moveWe appreciate the feedback to improve our quality and servicesPer your request, below are the actual charges associated with your move: Prepayment by credit card was made to us on 7/for the amount of your estimate $3, DAY OF LOAD 7/ Movers and Trucks arrived at 9am and worked for 1/hours at $per hour, including hour of drive time at $and a fuel surcharge of $= $1, $11,DVP Valuation = $ Cartons & packing done on mirrors, TV's and glass pieces = $ Total due this day $1, DAY OF DELIVERY 8/ Movers and Trucks arrived at 9am and worked for hours at $per hour, including hour of drive time at $and a fuel surcharge of $= $1, Holding fee for days at $per day is $1, Total due this day $2, Bringing the complete total of your move to $3,Leaving a balance due of $ On 8/a goodwill gesture was given of $200.00, leaving a balance of $ Mr***, it is our goal to meet all customers expectations related to their move and in your case that did not happen despite our best efforts to do soWe would like to erase the balance due of $198.60, and offer an additional $of goodwillThis would be a total credit of $ Dodge Moving & Storage Management Team

Please see our response within the customer original complaint Customer’s Statement of the Problem: I used this company to move my household belongings from three storage units to my new houseThe drivers overwhelmed us at the delivery address and were very pushy and impatient with unloading the boxed itemsIt became so overwhelming that I had them begin to stack them in my garage because they were coming at me with 6-boxes at a time asking where they go Since your estimate and payment is based on time, our crews try to be as efficient as possible I apologize if it overwhelmed you That was not their intention.The guys worked hard carrying heavy items therefore at the conclusion I tipped each of them even though I was left with the responsibility of taking all of my boxes to the appropriate rooms or basement for storage I know our men appreciate the tip and again our apology if they were making you feel overwhelmed and rushed After unpacking I had one box that did not arriveThis box was labeled [redacted] AND BASEMENT ELECTRONICSIt contained an [redacted] ***, several games, an [redacted] , a [redacted] box, and other electronic devices Our trucks are cleaned out at the end of the day and no boxes were left behind on the truck used for your move Total replacement cost of these items is over Dodge has attempted to settle this for less than due to the policies they are stating in effect At the time of your estimate our salesperson gave you options to purchase valuation coverage for your move Your choice was to go with the free valuation option of cents a pound per article; on the day of the move you also signed for this free lbcoverage and declined additional coverage They multiplied what they feel is the appropriate weight of the box by pennies and cut me two checks We use the Joint Military/Industry Table of Weights and Depreciation Guide to calculate what amount is due you if items are damaged Per your chosen valuation we made the appropriate settlementI have not cashed either checkThe movers took several items that were loose in my storage unit and threw them in boxes they createdThis caused a picture frame to be broke as well In the end we did send you checks for both the broken frame and the missing box at the appropriate .60lb coverage Finally; you moved out of a self-storage locker and you did all the packing yourself Dodge was contracted to move the contents of the self-storage but we would have no way to verify the contents of an individual box since we did not pack the boxes and could not verify the contents of the boxes.Proposed Additional Settlement: We apologize that your move did not go as expected After you contacted us concerning your claim settlement, we did send you a second check as a goodwill gesture In an effort to bring resolve to this matter, Dodge will send you an additional goodwill check in the amount of $ Please advise if you are in agreement with this, and we will have that sent to you this week [redacted] @dodgemoving.com

Initial Business Response / [redacted] (1000, 5, 2014/09/25) */ Contact Email: [redacted] @dodgemoving.com Note when our crews carry the furniture it is generally not padded or wrappedThe furniture including this TV are padded and wrapped when on the truck and When being transportedWe want to stress again that the T.Vwas wrapped while being transported, for safety reason T.V.'s along with most other furniture are un-wrapped prior to being carried in order to make sure the movers can grip them securelyFinally moving in the state of Illinois is a regulated industry, all movers are licensed and operate under a published tariffCustomers have the choice as to what valuation they would like their goods covered for when they relocateIf a customer chooses to not purchase valuation, the carrier is obligated to provide lbcoverageThe signed paper work indicates that you choose and signed for lbcoverageWe did settle this claim at lb., you did receive that checkIn order to bring this matter to a close Dodge is willing to offer and additional $of goodwillPlease acknowledge your acceptance of this amount and we will immediately send that check out Order_Number: ILXXXXX Account_Number: ILXXXXX

Dodge Moving was sooo good to us They made the move stress free, and FUN The guys joked with my kids, and took such careful pride in their work They worked together well, and the final price was less than the estimate I don't want to move again, but if I do, I'm calling Dodge Oh, and I had moved year before this move with another local mover, and Dodge was less expensive and much more helpful!

Initial Business Response / [redacted] (1000, 5, 2014/10/23) */ Our office manager talked to the customer after we received this complaintThe customer has agreed to a $refund, further Dodge has agreed to send a dry wall repair person to the homeWe apologize for the problems, if there is any further follow up needed please do not hesitate to contact Dodge