We had a third party company help us with a marketing event and we were unaware that Mr*** did not receive his gift for attending.Pete *** our Sales Manager has reached out to Mr *** and obtained his address Our third party marketing company is going tosend Mr *** his prize today If for any reason Mr*** doesn't receive his prize by June 15th, 2016, please call Pete *** at ###-###-####.Pete also plans to follon June 15th as well Sorry for the inconvenience. Mark ***PresidentDodge of Burnsville###-###-####m***@dodgeofburnsville.com
Initial Business Response /* (1000, 9, 2015/05/27) */
May 27, 2015
[redacted], Auto Industry Liaison
Mr. [redacted] came in on 04/05/2015 and purchased a 2007 Toyota Sequoia with 106,551 miles on the odometer. Per the terms of the sale, Dodge of Burnsville was to fix the rear brakes. Because of...
the vehicles year and mileage it was disclosed and sold to Mr. [redacted] AS IS. Dodge of Burnsville went well above the rear brake work promised to Mr. [redacted] and also replaced the master cylinder, sway bar links, and machined the front rotors. The only reason for the delay on the repair was the parts where not readily available for the Sequoia and had to be special ordered in. Mr. [redacted] was kept abreast of the situation the whole time Dodge of Burnsville was repairing the vehicle.
When Mr. [redacted] alerted Dodge of Burnsville that his headlights did not work we offered to make the repair because it was a safety issue. Mr. [redacted] declined to let us make the repair because we were too far away.
When Mr. [redacted] alerted us that the DVD, Keyless Entry, and Remote Start were inoperable we declined to make the repairs because they are non essential systems to the vehicles basic operation. Mr. [redacted] was reminded that he was sold a vehicle that was disclosed AS IS. Dodge of Burnsville offered to diagnose why the DVD, Keyless, and Remote Start where not working at no charge to Mr. [redacted]. He once again declined to let us diagnose the issues unless we were willing to make all repairs free of charge. Again we reminded Mr. [redacted] that he purchased a vehicle AS IS and that we simply cannot recondition an AS IS vehicle to the point it is new.
Dodge of Burnsville offered to let Mr. [redacted] return the Sequoia because he was unhappy with it. We gave him 2 days to make the decision on the return. Mr. [redacted] declined our offer to take back the vehicle.
Sincerely ,
[redacted]
Pre-Owned Sales Manager
Dodge Of Burnsville
Initial Consumer Rebuttal /* (3000, 11, 2015/05/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Clearly this business is truly a dishonest place of business. I was never offered anything [redacted] stated, except to unwind the deal. And if I were offered what [redacted] said, I might have considered it, but I was never given that opportunity. I have read all of Dodge of Burnsville's complaints here on Revdex.com,and concluded "That clearly their service department is incompetent", even Robert himself said so. And Most Importantly, They Are DISHONEST AND HAVE NO INTEGRITY" I will never do business with or recommend Dodge of Burnsville. They truly are crooks and lairs, like their father the devil, the father of lies, when they speak they speak their native language. God will be the Judge between them and me.
Initial Business Response /* (1000, 9, 2015/06/09) */
Our apologies to the customer. Dodge of Burnsville was running a promotional sale hosted by a Chrysler sanctioned third party vendor [redacted]. We were not aware that the customer did not receive her Gift Card from [redacted]. ...
We have mailed customer a gift card and an apology. Dodge of Burnsville has also notified [redacted] and they will be doing an audit and issuing an apology.
Thank You,
[redacted]
Pre-Owned Sales Manager Dodge of Burnsville "The King of Ram"
O: [redacted] C: [redacted] F: [redacted]@dodgeofburnsville.com
Chrysler Dealer ID: [redacted]
Initial Consumer Rebuttal /* (2000, 11, 2015/06/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I just received the gift card on 06/11/2015. They also said I would get an apology that I DID NOT GET.
Left VM for Mr [redacted], advising that Revdex.com will be closing complaint as 'Resolved' at this time. If Mr [redacted] hasn't received his prize as indicated by 6/15, he may use contact information provided in business response to follow up with dealership. (If necessary, may also then contact Revdex.com to have case...
Initial Business Response /* (1000, 9, 2015/11/13) */
On January 27th we found no power to fused ignition switch and found fuse was missing for M15 and installed the fuse. We were told by the customer that they removed the fuse. We also removed the trailer brake module from the vehicle...
configuration and unplugged the traler brake module. The customer was aware the trailer brake was causing the issue. When the fuse was pulled it caused the computers to think the SCR module was inoperative and set the DEF light on. Once the trailer brake concern was corrected the fuse was reinstalled and the vehicle system was fine. The diagnosis was fairly easy to find because there was no fuse. On August 3rd, Customer also stated the DEF system light was on. Codes for dosing control unit offline. Found no power to module traced back to blown fuse. Tested all wiring to dosing system and found normal. Contacted customer and was informed that customer drilled through part of the wiring harness and that after that the problem occurred. Inspected the wire harness and found them all ok after they had been repaired. There was more diagnostic time to try and find out why the fuse had blown vs it being missing on the repair in January. In both situations if we had known the fuse had been removed or that the harness had been altered we would not have spent extra time on diagnostic. The M15 fuse operates multiple areas on the vehicle and it can be time consuming to determine why the fuse blows or is missing. We value John as a customer and would welcome a dialogue with Barb [redacted] our service manager if there any questions regarding this information. We would also extend an offer of some discounting on a future repair to extend our gratitude for Johns business. We however did not over charge for the second repair based on the time spent on the vehicle. Barb can be reached at [redacted]
Initial Consumer Rebuttal /* (3000, 11, 2015/11/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First I am the one in charge of all service operations for Chief's Towing Inc. I was never informed of the repairs as stated by Dodge of Burnsville. Prior to Dodge of Burnsville checking and first finding a blown fuse as state in their reply, "On August 3rd, customer stated the DEF system light was on. Codes for dosing control unit off line. Found no power to module traced back to BLOWN FUSE... We had a Brand new wiring harness installed, ordered and picked up from Dodge of Burnsville, installed by Richfield Transmission. There was no phone calls or anything from Dodge of Burnsville to Chief's Towing Inc. about this testing. Tried to contact Barb at Dodge of Burnsville, but her voice mail box was full, was sent to parts department, they sent me back to Barb's full mail box. Their records show the new wiring harness purchased from them as you need the vin number of the truck to order parts for repairs. The NEW wiring harness was for the Transmission, NOT the DEF system. Attached is the invoices.
Final Consumer Response /* (2000, 17, 2015/12/16) */
Final Business Response /* (4000, 14, 2015/12/16) */
John and I both agree that the relationship the two businesses have is more valuable to us than the 461.06 in dispute.
John tows many vehicles to us on a daily basis and has 3 tow trucks that we service for him. In the interest of both our businesses and the relationship we have. Dodge of Burnsville will refund 461.06 to Chiefs towing in goodwill faith. Without acknowledgement of any fault or misleading or error in repairs.
Barb [redacted]
Service Manager
We had a third party company help us with a marketing event and we were unaware that Mr*** did not receive his gift for attending.Pete *** our Sales Manager has reached out to Mr *** and obtained his address Our third party marketing company is going tosend Mr *** his prize today If for any reason Mr*** doesn't receive his prize by June 15th, 2016, please call Pete *** at ###-###-####.Pete also plans to follon June 15th as well Sorry for the inconvenience. Mark ***PresidentDodge of Burnsville###-###-####m***@dodgeofburnsville.com
Initial Business Response /* (1000, 9, 2015/05/27) */
May 27, 2015
[redacted], Auto Industry Liaison
Mr. [redacted] came in on 04/05/2015 and purchased a 2007 Toyota Sequoia with 106,551 miles on the odometer. Per the terms of the sale, Dodge of Burnsville was to fix the rear brakes. Because of...
the vehicles year and mileage it was disclosed and sold to Mr. [redacted] AS IS. Dodge of Burnsville went well above the rear brake work promised to Mr. [redacted] and also replaced the master cylinder, sway bar links, and machined the front rotors. The only reason for the delay on the repair was the parts where not readily available for the Sequoia and had to be special ordered in. Mr. [redacted] was kept abreast of the situation the whole time Dodge of Burnsville was repairing the vehicle.
When Mr. [redacted] alerted Dodge of Burnsville that his headlights did not work we offered to make the repair because it was a safety issue. Mr. [redacted] declined to let us make the repair because we were too far away.
When Mr. [redacted] alerted us that the DVD, Keyless Entry, and Remote Start were inoperable we declined to make the repairs because they are non essential systems to the vehicles basic operation. Mr. [redacted] was reminded that he was sold a vehicle that was disclosed AS IS. Dodge of Burnsville offered to diagnose why the DVD, Keyless, and Remote Start where not working at no charge to Mr. [redacted]. He once again declined to let us diagnose the issues unless we were willing to make all repairs free of charge. Again we reminded Mr. [redacted] that he purchased a vehicle AS IS and that we simply cannot recondition an AS IS vehicle to the point it is new.
Dodge of Burnsville offered to let Mr. [redacted] return the Sequoia because he was unhappy with it. We gave him 2 days to make the decision on the return. Mr. [redacted] declined our offer to take back the vehicle.
Sincerely ,
[redacted]
Pre-Owned Sales Manager
Dodge Of Burnsville
Initial Consumer Rebuttal /* (3000, 11, 2015/05/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Clearly this business is truly a dishonest place of business. I was never offered anything [redacted] stated, except to unwind the deal. And if I were offered what [redacted] said, I might have considered it, but I was never given that opportunity. I have read all of Dodge of Burnsville's complaints here on Revdex.com,and concluded "That clearly their service department is incompetent", even Robert himself said so. And Most Importantly, They Are DISHONEST AND HAVE NO INTEGRITY" I will never do business with or recommend Dodge of Burnsville. They truly are crooks and lairs, like their father the devil, the father of lies, when they speak they speak their native language. God will be the Judge between them and me.
Initial Business Response /* (1000, 9, 2015/06/09) */
Our apologies to the customer. Dodge of Burnsville was running a promotional sale hosted by a Chrysler sanctioned third party vendor [redacted]. We were not aware that the customer did not receive her Gift Card from [redacted]. ...
We have mailed customer a gift card and an apology. Dodge of Burnsville has also notified [redacted] and they will be doing an audit and issuing an apology.
Thank You,
[redacted]
Pre-Owned Sales Manager Dodge of Burnsville "The King of Ram"
O: [redacted] C: [redacted] F: [redacted]@dodgeofburnsville.com
Chrysler Dealer ID: [redacted]
Initial Consumer Rebuttal /* (2000, 11, 2015/06/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I just received the gift card on 06/11/2015. They also said I would get an apology that I DID NOT GET.
Left VM for Mr [redacted], advising that Revdex.com will be closing complaint as 'Resolved' at this time. If Mr [redacted] hasn't received his prize as indicated by 6/15, he may use contact information provided in business response to follow up with dealership. (If necessary, may also then contact Revdex.com to have case...
re-opened.)
Initial Business Response /* (1000, 9, 2015/11/13) */
On January 27th we found no power to fused ignition switch and found fuse was missing for M15 and installed the fuse. We were told by the customer that they removed the fuse. We also removed the trailer brake module from the vehicle...
configuration and unplugged the traler brake module. The customer was aware the trailer brake was causing the issue. When the fuse was pulled it caused the computers to think the SCR module was inoperative and set the DEF light on. Once the trailer brake concern was corrected the fuse was reinstalled and the vehicle system was fine. The diagnosis was fairly easy to find because there was no fuse. On August 3rd, Customer also stated the DEF system light was on. Codes for dosing control unit offline. Found no power to module traced back to blown fuse. Tested all wiring to dosing system and found normal. Contacted customer and was informed that customer drilled through part of the wiring harness and that after that the problem occurred. Inspected the wire harness and found them all ok after they had been repaired. There was more diagnostic time to try and find out why the fuse had blown vs it being missing on the repair in January. In both situations if we had known the fuse had been removed or that the harness had been altered we would not have spent extra time on diagnostic. The M15 fuse operates multiple areas on the vehicle and it can be time consuming to determine why the fuse blows or is missing. We value John as a customer and would welcome a dialogue with Barb [redacted] our service manager if there any questions regarding this information. We would also extend an offer of some discounting on a future repair to extend our gratitude for Johns business. We however did not over charge for the second repair based on the time spent on the vehicle. Barb can be reached at [redacted]
Initial Consumer Rebuttal /* (3000, 11, 2015/11/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First I am the one in charge of all service operations for Chief's Towing Inc. I was never informed of the repairs as stated by Dodge of Burnsville. Prior to Dodge of Burnsville checking and first finding a blown fuse as state in their reply, "On August 3rd, customer stated the DEF system light was on. Codes for dosing control unit off line. Found no power to module traced back to BLOWN FUSE... We had a Brand new wiring harness installed, ordered and picked up from Dodge of Burnsville, installed by Richfield Transmission. There was no phone calls or anything from Dodge of Burnsville to Chief's Towing Inc. about this testing. Tried to contact Barb at Dodge of Burnsville, but her voice mail box was full, was sent to parts department, they sent me back to Barb's full mail box. Their records show the new wiring harness purchased from them as you need the vin number of the truck to order parts for repairs. The NEW wiring harness was for the Transmission, NOT the DEF system. Attached is the invoices.
Final Consumer Response /* (2000, 17, 2015/12/16) */
Final Business Response /* (4000, 14, 2015/12/16) */
John and I both agree that the relationship the two businesses have is more valuable to us than the 461.06 in dispute.
John tows many vehicles to us on a daily basis and has 3 tow trucks that we service for him. In the interest of both our businesses and the relationship we have. Dodge of Burnsville will refund 461.06 to Chiefs towing in goodwill faith. Without acknowledgement of any fault or misleading or error in repairs.
Barb [redacted]
Service Manager