Initial Business Response / [redacted] (1000, 9, 2015/06/09) */ Our apologies to the customerDodge of Burnsville was running a promotional sale hosted by a Chrysler sanctioned third party vendor [redacted] We were not aware that the customer did not receive her Gift Card from [redacted] We have mailed customer a gift card and an apologyDodge of Burnsville has also notified [redacted] and they will be doing an audit and issuing an apology Thank You, [redacted] Pre-Owned Sales Manager Dodge of Burnsville "The King of Ram" O: [redacted] C: [redacted] F: [redacted] @dodgeofburnsville.com Chrysler Dealer ID: [redacted] Initial Consumer Rebuttal / [redacted] (2000, 11, 2015/06/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) I just received the gift card on 06/11/They also said I would get an apology that I DID NOT GET
Left VM for Mr ***, advising that Revdex.com will be closing complaint as 'Resolved' at this timeIf Mr [redacted] hasn't received his prize as indicated by 6/15, he may use contact information provided in business response to follow up with dealership(If necessary, may also then contact Revdex.com to have case re-opened.)
Initial Business Response / [redacted] (1000, 9, 2015/11/13) */ On January 27th we found no power to fused ignition switch and found fuse was missing for Mand installed the fuseWe were told by the customer that they removed the fuseWe also removed the trailer brake module from the vehicle configuration and unplugged the traler brake moduleThe customer was aware the trailer brake was causing the issueWhen the fuse was pulled it caused the computers to think the SCR module was inoperative and set the DEF light onOnce the trailer brake concern was corrected the fuse was reinstalled and the vehicle system was fineThe diagnosis was fairly easy to find because there was no fuseOn August 3rd, Customer also stated the DEF system light was onCodes for dosing control unit offlineFound no power to module traced back to blown fuseTested all wiring to dosing system and found normalContacted customer and was informed that customer drilled through part of the wiring harness and that after that the problem occurredInspected the wire harness and found them all ok after they had been repairedThere was more diagnostic time to try and find out why the fuse had blown vs it being missing on the repair in JanuaryIn both situations if we had known the fuse had been removed or that the harness had been altered we would not have spent extra time on diagnosticThe Mfuse operates multiple areas on the vehicle and it can be time consuming to determine why the fuse blows or is missingWe value John as a customer and would welcome a dialogue with Barb [redacted] our service manager if there any questions regarding this informationWe would also extend an offer of some discounting on a future repair to extend our gratitude for Johns businessWe however did not over charge for the second repair based on the time spent on the vehicleBarb can be reached at [redacted] Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/11/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) First I am the one in charge of all service operations for Chief's Towing IncI was never informed of the repairs as stated by Dodge of BurnsvillePrior to Dodge of Burnsville checking and first finding a blown fuse as state in their reply, "On August 3rd, customer stated the DEF system light was onCodes for dosing control unit off lineFound no power to module traced back to BLOWN FUSEWe had a Brand new wiring harness installed, ordered and picked up from Dodge of Burnsville, installed by Richfield TransmissionThere was no phone calls or anything from Dodge of Burnsville to Chief's Towing Incabout this testingTried to contact Barb at Dodge of Burnsville, but her voice mail box was full, was sent to parts department, they sent me back to Barb's full mail boxTheir records show the new wiring harness purchased from them as you need the vin number of the truck to order parts for repairsThe NEW wiring harness was for the Transmission, NOT the DEF systemAttached is the invoices Final Consumer Response / [redacted] (2000, 17, 2015/12/16) */ Final Business Response / [redacted] (4000, 14, 2015/12/16) */ John and I both agree that the relationship the two businesses have is more valuable to us than the in dispute John tows many vehicles to us on a daily basis and has tow trucks that we service for himIn the interest of both our businesses and the relationship we haveDodge of Burnsville will refund to Chiefs towing in goodwill faithWithout acknowledgement of any fault or misleading or error in repairs Barb [redacted] Service Manager
Initial Business Response / [redacted] (1000, 9, 2015/06/09) */ Our apologies to the customerDodge of Burnsville was running a promotional sale hosted by a Chrysler sanctioned third party vendor [redacted] We were not aware that the customer did not receive her Gift Card from [redacted] We have mailed customer a gift card and an apologyDodge of Burnsville has also notified [redacted] and they will be doing an audit and issuing an apology Thank You, [redacted] Pre-Owned Sales Manager Dodge of Burnsville "The King of Ram" O: [redacted] C: [redacted] F: [redacted] @dodgeofburnsville.com Chrysler Dealer ID: [redacted] Initial Consumer Rebuttal / [redacted] (2000, 11, 2015/06/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) I just received the gift card on 06/11/They also said I would get an apology that I DID NOT GET
Left VM for Mr ***, advising that Revdex.com will be closing complaint as 'Resolved' at this timeIf Mr [redacted] hasn't received his prize as indicated by 6/15, he may use contact information provided in business response to follow up with dealership(If necessary, may also then contact Revdex.com to have case re-opened.)
Initial Business Response / [redacted] (1000, 9, 2015/11/13) */ On January 27th we found no power to fused ignition switch and found fuse was missing for Mand installed the fuseWe were told by the customer that they removed the fuseWe also removed the trailer brake module from the vehicle configuration and unplugged the traler brake moduleThe customer was aware the trailer brake was causing the issueWhen the fuse was pulled it caused the computers to think the SCR module was inoperative and set the DEF light onOnce the trailer brake concern was corrected the fuse was reinstalled and the vehicle system was fineThe diagnosis was fairly easy to find because there was no fuseOn August 3rd, Customer also stated the DEF system light was onCodes for dosing control unit offlineFound no power to module traced back to blown fuseTested all wiring to dosing system and found normalContacted customer and was informed that customer drilled through part of the wiring harness and that after that the problem occurredInspected the wire harness and found them all ok after they had been repairedThere was more diagnostic time to try and find out why the fuse had blown vs it being missing on the repair in JanuaryIn both situations if we had known the fuse had been removed or that the harness had been altered we would not have spent extra time on diagnosticThe Mfuse operates multiple areas on the vehicle and it can be time consuming to determine why the fuse blows or is missingWe value John as a customer and would welcome a dialogue with Barb [redacted] our service manager if there any questions regarding this informationWe would also extend an offer of some discounting on a future repair to extend our gratitude for Johns businessWe however did not over charge for the second repair based on the time spent on the vehicleBarb can be reached at [redacted] Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/11/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) First I am the one in charge of all service operations for Chief's Towing IncI was never informed of the repairs as stated by Dodge of BurnsvillePrior to Dodge of Burnsville checking and first finding a blown fuse as state in their reply, "On August 3rd, customer stated the DEF system light was onCodes for dosing control unit off lineFound no power to module traced back to BLOWN FUSEWe had a Brand new wiring harness installed, ordered and picked up from Dodge of Burnsville, installed by Richfield TransmissionThere was no phone calls or anything from Dodge of Burnsville to Chief's Towing Incabout this testingTried to contact Barb at Dodge of Burnsville, but her voice mail box was full, was sent to parts department, they sent me back to Barb's full mail boxTheir records show the new wiring harness purchased from them as you need the vin number of the truck to order parts for repairsThe NEW wiring harness was for the Transmission, NOT the DEF systemAttached is the invoices Final Consumer Response / [redacted] (2000, 17, 2015/12/16) */ Final Business Response / [redacted] (4000, 14, 2015/12/16) */ John and I both agree that the relationship the two businesses have is more valuable to us than the in dispute John tows many vehicles to us on a daily basis and has tow trucks that we service for himIn the interest of both our businesses and the relationship we haveDodge of Burnsville will refund to Chiefs towing in goodwill faithWithout acknowledgement of any fault or misleading or error in repairs Barb [redacted] Service Manager