Initial Business Response / [redacted] (1000, 5, 2016/04/25) */ Thanks for forwarding [redacted] 's issue to usShe indeed did point out an error on a particular factory price list conversionUnfortunately the software did not pick up that many style beds that include a headboard, foot board and rails and center support are not sold individuallyIn this case it would simply be too top heavy without the rails and foot board..ie a frame alone would not hold it upWe tried to thank [redacted] for bringing this to our attention with a $Wayside gift certificate and or an extra 10% off any other purchase.We have not been able to communicate this to herWe are very sorry for the inconvenience and can show her many other styles that are available alone Sincerely, John Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/04/26) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
Initial Business Response / [redacted] (1000, 5, 2016/04/25) */ Thanks for forwarding [redacted] 's issue to usShe indeed did point out an error on a particular factory price list conversionUnfortunately the software did not pick up that many style beds that include a headboard, foot board and rails and center support are not sold individuallyIn this case it would simply be too top heavy without the rails and foot board..ie a frame alone would not hold it upWe tried to thank [redacted] for bringing this to our attention with a $Wayside gift certificate and or an extra 10% off any other purchase.We have not been able to communicate this to herWe are very sorry for the inconvenience and can show her many other styles that are available alone Sincerely, John Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/04/26) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me