Dodson Brothers Exterminating Company

Aquatech did a job for Mrs [redacted] over a year ago, the job was done on the garage and not the basementin view of going out there, I noticed that the water was coming in above the area that was marked on her contractI had showed her where the water was coming in many different places and that according to the contract, that was highlighted, that was the only area water wasn't coming in atSo, Aquatech did the job they were hired to doIt was also explained to Mrs [redacted] , that after she had tile put on top of the roof of her garage, that who ever done the chaulking around under the railing, that prevented the water to drain and instead created a channel that led straight to her steps and down her brick wall causing wear on the mortar and brick, that was allowing the water to leak into her garage from aboveThis is no fault of Aquatech and for that no refund

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below It's been three weeks and I have not heard from anyone at Aquatech Please ask them to call me and set up a time to come back and finish the job Regards, [redacted]

we have been out there every time she has called, we have not received a call from her, and if she called three weeks ago that is when [redacted] had passed away and I wasn't sure if the business was going to keep going or not and anyone who called was told that there was a family emergency and the company was on hold until [redacted] got better but he didn't and passed away during that time frame I have been trying to do my best to satisfy everyone and grieve at the same timebut mrs [redacted] has not called to my knowledge, but since I now know, I will contact her to find out what is going on thank you, [redacted]

The deposit is being returned as soon as possible,

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have complete documentation and correspondence that will prove that I have made requests to speak with the person responding to the emails They have yet to identify themselves and will not accept a meeting or call request I have also documented that I spoke with a gentlemen whom had planned to come to my house I did call him to tell him it was a Labor Day weekend and had plans to go out of town on the Saturday of Labor day weekend I also informed him the insulation had been redone and I had made several attempts to contact them He, at that time informed me the owner had passed weeks prior I asked that someone had been emailing me and I assumed it was the owner He then told me that it was the owner's fiancee He appears to lose interest and surprised when I told him the work had been complete but I had pictures I asked to reschedule and called him several times but no response back I then proceeded to call the office and email I have all email correspondence and documented calls and conversations with answering services I have yet to have a conversation with the owner's fiancee I also have a email where she stated..what do you want me to do about this I responded with an email stating that I was very surprised at her response I would very much like to to actually speak to the individual and current owner of the company Again, I have all my emails and documentation showing I have done everything possible to speak and resolve this issue Thanks [redacted] ***

I have reviewed the response made by the business in reference to complaint ID [redacted] I will wait for the business to perform this action and, if it does, I will consider this complaint resolved If I do not receive my deposit prior to January1, 2016, I will pursue legal action Regards, [redacted]

MrAndrews has been ill, but one of our employees, [redacted] , has been at the job site and has almost completed the job

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have researched insulation installation and have also contacted other insulating companiesThey absolutely agree the insulation was incorrectly installed By placing the paper to the floor, this will trap moisture and with the additional plastic placed over the insulation, this caused a double problem I also had a different contractor that removed the pieces of broken concrete from the vent and reinstalled new vents in the spaced This is very disappointing that Aquatech will not admit error in how the insulation was placed and also to how the vents were fixed I do understand there is a period for grievingI only met [redacted] a couple of times From what I can remember, I could tell he was a very honorable man I do not believe this was intentional and I do not believe any short cuts occurred My challenge to you is how can you honor an incorrect insulation from a customer who truly trusted Aquatech, I ask you to do your research on the proper way to install insulationI ask you to call reputable insulators and ask them about the correct insulation method I did...I ask you to do the same I know you said you did but I have been researching for several weeks on the east coast However, I did not have to go further than Central Va to find information on insulation installation Regards, [redacted] ***

We at Aqua Tech Basement, Incare grieving the lose of our owner, [redacted] , who passed away [redacted] who runs the office has been and was taking care of [redacted] in his last months, is trying to get things back on trackI was never informed about her basement leaking, however I did send someone out to fix the drain that she said was sticking out of her yard and she told them to do it later at which that was completedWe have no problem fixing her basement but we could not help the events that took place in these last few months [redacted] has a warranty and must give us a chance to fix it