Dodson Foundation Repair

Hi Marie, after researching the service history discovered this dispatch was received from a home warranty company the sub contracts to us as a vendor in their networkwe show on 6/23/after diagnosing no air movement due to a bad blower wheelrepair was made and system was cooling properlycustomer reached out to our office the next day to report fan was not going through time delay after shut downclearly not related to the original failureadvised customer to contact their home warranty company to have a another claim placedadvised homeowner we are now in a hold status receiving claims and they would dispatch another network vendor to diagnose new failure

AFTER REVIEWING THE CUSTOMER FILE OUR RECORDS INDICATE THIS UNIT WAS PURCHASED THROUGH A HOME WARRANTY COMPANY THE CUSTOMER HAD A POLICY WITH AT THAT TIMETHE HOME WARRANTY CONTRACTED US TO INSTALL THE UNIT.THE UNIT WAS INSTALLED ON 4/5/WE ARE OBLIGATED TO WARRANTY OUR WORKMENSHIP FOR DAYS
PER THE WARRANTY CONTRACT AS THIS IS A HOME WARRANTY CUSTOMERTHIS CUSTOMER CONTACTED US A FEW WEEKS AGO AND EVEN THROUGH THIS IS NOT OUR WARRANTY ISSUE WE AGREED TO A FREE INSPECTION TO CHECK THE WORKMENSHIP ON THE INSTALL THE HOMEOWNER NEVER RETURNED OUR CALLS AND VOICE MAIL MESSAGES TO SET APPOINTMENT FOR INSPECTIONWE NEVER WE GIVEN THE CHANCE TO SCHEDULE THE VISITTHIS BEING THE CASE WE HAVE NO IDEA AS THE VALIDITY OF THE PREVOIUS CONTRACTORS CLAIMTHANKS,*** ***OWNERSHAMROCK HEATING & COOLING

This service call was dispatched to us thru a home warranty company. The call was completed and billed out. We would be ok with setting up a return visit for Reinspection. As we informed the homeowner weeks ago we can not return to property without another claim opened and dispatched to us from the home warranty company.As this is a home warranty customer. He for some reason has chosen not to do this. Thanks, Sean S[redacted]Shamrock Heating & Cooling

We have resolved this we [redacted]. We have assured her that the equipment does have the additional equipment warranty as she has that in writing as well.Spoke to [redacted] today and she has agreed to suspend the complaint. She can we reached at ###-###-####. If you have any questions I can be...

reached at ###-###-####. Thanks Marie. Sean S[redacted]Shamrock Heating & Cooling

Hi Marie, Concerning complaint #[redacted]. We have decided to forward concession of $251.28 to resolve this matter. Call me at ###-###-#### when you get a chance. Thanks, Sean S[redacted]Shamrock Heating & CoolingTempe, AZOffice:  ###-###-####Direct:  ###-###-####

Hi Marie, after researching the service history discovered this dispatch was received from a home warranty company the sub contracts to us as a vendor in their network. we show on 6/23/2017 after diagnosing no air movement due to a bad blower wheel. repair was made and system was cooling...

properly. customer reached out to our office the next day to report fan was not going through time delay after shut down. clearly not related to the original failure. advised customer to contact their home warranty company to have a another claim placed. advised homeowner we are now in a hold status receiving claims and they would dispatch another network vendor to diagnose new failure.

after researching service history we show 6/22/2017 we replaced furnace blower motor and circuit board. we gave homeowners wife pricing prior to the completed repairs the pervious day. upon arrival to complete repair found husband was there and his wife did not relay job cost to him. went over...

pricing again with him to complete repairs. gave him retail price of $862 or discount price of $733 if he gets on our maintenance program. after repairs were complete system was cooling properly. yes these parts were replaced as a inspection of the unit will find blower motor and furnace control board and new and the system is cooling unlike the condition of the system prior to arrival. the customer wanted a free repair and after finding out he put a stop payment on the check he clearly got it. this is  a cost of doing business. sad but this is not as uncommon as one would think.

Dear Sir/Madam:I have never said that the system is not cooling. My complaint is that the time delay after shut down was working 100% properly before Shamrock Heating and Cooling worked on my unit. I want them to come and fix the new problem that was created by them while they were working on the unit. I called them the very next day to report the problem and I believe her name is Leslie, told me that I will have the tech call you and nobody ever called me. So, I called them again and Leslie answered the phone and putting me on hold for several time, while consulting with some one and finally she told me to call the warrant company. I asked why I need to call the warranty company and she said We no longer work with the warranty company because we are getting too many calls right now and we are busy. Again, this new problem was created by them and I want them to fix it.Thank you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I did in fact try to contact your company several times.  Since I am not an expert in heating and cooling and I seldom to never go onto my rooftop to check  my AC unit because I have no idea what I am looking at I assumed that everything was done correctly.  I did contact your company in 2014 and I was told that it was a roofing issue.  When I finally had a reputable, honest company come out to look at the AC unit he then took pictures and told me that the problem was in the installation, I have his notes and narrative as well.  His [redacted] # is  [redacted].   My first instinct was to call the home warranty to file a complaint.  I was told by 2-10 Home Warranty that I needed to contact the owner of the heating and cooling company, [redacted] at Shamrock and discuss this with him.  Whether this was paid for by my warranty company or out of my own pocket that should make no difference in the quality of service.  I also did pay an additional $800, for service that my warranty did not cover, such as a steel metal, disconnect and whip.  It was even a fight to have them put a new Thermostat with the new unit I then contacted Shamrock and spoke with a [redacted] who explained that I needed to correspond with the owner, [redacted] by email.  I have attached the email to this complaint.  I never once did receive a written response to my email,  I even sent it twice to ensure that it was received.   I wanted the owner to contact me to come up with a solution, since he could never return my call himself, I did not trust that they would do the job the right way the second time over so I did hire a company to repair the issues at a cost of $900, $300 for labor and $600 for parts.  After I already hired someone to repair the issue, since it was getting hot outside and I needed to use my unit, I then was contacted by Chris, (not [redacted]) by phone and left a message to come out and look at the unit.  They never responded in writing, they never tried calling my husbands phone .  I am extremely disappointed with their service and I would like reimbursement for the repairs I have to have done due to improper installation.  According to the [redacted] expert that came to repairs, the following issues were noted on his invoice:  1. Improperly installed AC unit- leaking water into the house from the elbows when it rains.   2.  Improperly aligned elbow - no screws self tapers to secure unit to elbow- 1" gap on return and supply (see pictures) unit is leaking air when unity is on- high electric bill,- aluminum tape throughout elbow holding unit, - unit wobbling on stand, - no electrical connector on whip to unit. 
Regards,
[redacted]