Revdex.com Serving Central
"letter-spacing: 2.05pt;"> Indiana
N Delaware Street #Indianapolis IN 46204-
RE: Case ID ***
Dear Ms***: I am responding to the complaint by *** * *** regarding his inability to contact usMr*** called our agency on November 1oth and talked with Julie S***, the agent covering for Amy B***Unfortunately, Amy B*** has been out of the office intermittently due to an illnessJulie also returned a phone call to Mr*** on November 1th, he was unavailableJulie was finally able to reach Mr*** on November 21"\ at that time he told her he had switched his insurance over to *** ***. I reach out to Mr*** today and was able to talk with himI have apologized to Mr*** for not meeting his service needs We take great pride in our service standards and regret that we were unable to meet those standards for Mr***. I would also like to apologize to you for your time involvementalso want to thank the Revdex.com for bring this to our attention so that we can correct procedures in our officePlease let me know if there is anything further that I need to doThank youSincerely, Martha L W*** Personal Insurance & Small Business Service Operations Manager, AVP
Revdex.com Serving Central
"letter-spacing: 2.05pt;"> Indiana
N Delaware Street #Indianapolis IN 46204-
RE: Case ID ***
Dear Ms***: I am responding to the complaint by *** * *** regarding his inability to contact usMr*** called our agency on November 1oth and talked with Julie S***, the agent covering for Amy B***Unfortunately, Amy B*** has been out of the office intermittently due to an illnessJulie also returned a phone call to Mr*** on November 1th, he was unavailableJulie was finally able to reach Mr*** on November 21"\ at that time he told her he had switched his insurance over to *** ***. I reach out to Mr*** today and was able to talk with himI have apologized to Mr*** for not meeting his service needs We take great pride in our service standards and regret that we were unable to meet those standards for Mr***. I would also like to apologize to you for your time involvementalso want to thank the Revdex.com for bring this to our attention so that we can correct procedures in our officePlease let me know if there is anything further that I need to doThank youSincerely, Martha L W*** Personal Insurance & Small Business Service Operations Manager, AVP