Dog Ear Publishing, LLC

Dog Ear is committed to ensuring accurate accounting of author book sales, and timely payment of author profitWe are occasionally hampered by our distribution partners, as we rely on them for both accurate data and timely payments before we are able to forward both data and monies on to our authors.I apologize for the long delay in compiling accurate sales data and forwarding the associated profit paymentsWe processed payment yesterday and the check is on its way

[redacted] -I'd like to resolve the issue you have with Dog Ear - what are the specific concerns that we may address?Your book was delivered to the market in August of 2017.You are currently due $in author profit for salesI am having that check cut immediately and out to you.The Revdex.com is noting a $amount - would you please explain what that might be?Thank you,Ray

The publishing industry is notorious for slow payment of book profits from distribution clients (Ingram, Barnes & Noble, Amazon, etc) to publishers.Self publishers are no different that traditional publishers and are often caught in long delays.Typically we cannot forward profit to our authors without having received compensation from our distribution clients.I am forwarding ALL delayed profits to the author within the next hours

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined the response would not resolve my complaint For your reference, details of the offer I reviewed appear below According to the attachment from the author system at Dog Ear Publishing, I have sales from Amazon in February, March, April, June, July and October of The royalties from these sales according to the contract are at $equaling $ Also there are direct sales from the website for February, March and May at $for a total of $ The total due is They indicated a February payment was sent but this has never been received Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me Regards, [redacted] ***

Hello Ms***,I appreciate you bringing this to my attention I want to personally apologize for the inconvenience Yes, you do own the files that we created for you And, yes, we will send those files to you immediately - today - 4/27/2015.Unfortunately, your request was never passed along to me or my production department It appears your request remained with Mr [redacted] .Again, my sincerest apologies Your files are being emailed to you today.I wish you luck and feel free to contact me with any questions Please let me know if I may be of further assistance.Sincerely,Miles [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to meHowever, I must add that the handling of this situation was very disappointingEven after I filed the complaint with the Revdex.com and sent Ray another email, I never received a response of any kind from himIn fact, it was thanks to Matt, Shelle and Ray's partner, Alan, that the issued was resolved at allCustomer service should be consistent among employees, especially the owners of the company, and I don't feel I was treated properlyNonetheless, the issue is now resolvedRegards, [redacted]

Thanks for the written requestI have marked your job as cancelled per your wishes and have the details with accounting for the full refundWe should have a check processed and in the mail in the next daysI can email you when it goes out in the mail to assure you furtherPlease let me know if this would be of added convenience We wish you all the best in your future endeavorsBe well Warm Regards, Matthew [redacted] Dog Ear Publishing Manager, Author Services DirNew Product Development www.dogearpublishing.net phone: fax:

The author and company were corresponding with Dog Ear Publishing from an email that was NOT authorized to access our systemWe sent repeated emails and requests to the originating email for authorization, along with repeated phone callsSince we deal with copyrighted material, we CANNOT BY LAW forward or respond to unauthorized queriesPlease see screen shot #for the original contact information for the project.Screen shot #shows the current status of the project - which is finally moving with responses from the organization on 9/2.It is always the authors responsibility to ensure that current authorizations and contact information is correct within the Author Project System - please see screen shot #for the information the organization has registered with Dog Ear Publishing

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

I personally responded to the author's email and by phone and have promised a full refund Unfortunately, we were able to please this author We tried to accommodate her requests by turning the entire proof around in two weeks This is a process that normally requires to months
to complete However, we were trying to help the author meet a particular date We feel that the book design we created was good In fact, we were proud of the book design We understand that the author is unhappy It isn't our intention to make authors unhappy with Dog Ear Publishing We've apologized and have promised a full refund.We were making excuses We did our very best to meet the author's expectations Normally, there is a back and forth between the author and Dog Ear Publishing This is what we call the proofing process There are times when we get the first proof right However, more than not, the process involves the author and Dog Ear Publishing to work through the details during the proofing process. I am sincerely sorry the author is unhappy But, we did our very best

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to meI did receive one check and will await the follow up check but if the check is not received within the next two weeks will reopen a complaint
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***

The publishing industry is notorious for slow payment of book profits from distribution clients (Ingram, Barnes & Noble, Amazon, etc) to publishers.Self publishers are no different that traditional publishers and are often caught in long delays.Typically we cannot forward profit to our
authors without having received compensation from our distribution clients.I am forwarding ALL delayed profits to the author within the next hours - heis due profits for Mar, Apr, May, Jun of 2017, totaling $Payment for February sales has already been mailed

The publishing industry is notorious for slow payment of book profits from distribution clients (Ingram, Barnes & Noble, Amazon, etc) to publishers.Self publishers are no different that traditional publishers and are often caught in long delays.Typically we cannot forward profit to our
authors without having received compensation from our distribution clients.I am forwarding ALL delayed profits to the author within the next hours - he is due profits for Mar, Apr, May, Jun of 2017, totaling $Payment for February sales has already been mailed.Sales data is reported to Dog Ear from a multitude of distribution sourcesLike profit payments, sales reporting is frequently delayedTo avoid extreme confusion, we do not post any sales data for any single month until all channels have reported final numbersSales data is expected to be delivered to authors within days post end of month, though it will occasionally stretch to days or longer

*** We have processed two checks for your book - one for your February sales, then a follow up for your Mar, April, and May salesSales for June onward of are not yet due for distribution (June will be available at the end of February).Attached are screenshots of the two checks and the sales detail headed your wat

The publishing industry is notorious for slow payment of book profits from distribution clients (Ingram, Barnes & Noble, Amazon, etc) to publishers.Self publishers are no different that traditional publishers and are often caught in long delays.Typically we cannot forward profit to our
authors without having received compensation from our distribution clients.I am forwarding ALL delayed profits to the author within the next hours - she is due profits for Mar, Apr, May of 2017, totaling $Payment for February sales has already been mailed.We will not refund the publishing packageAll of the services have been completed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***Their response is understandable and I look forward to receiving the paymentsHowever, they state that "payment for February sales has already been mailed." I have NOT received any such payment.
Regards,
*** ***

[redacted] -I'd like to resolve the issue you have with Dog Ear - what are the specific concerns that we may address?Your book was delivered to the market in August of 2017.You are currently due $135.24 in author profit for sales. I am having that check cut immediately and out to you.The Revdex.com is noting a...

$700 amount - would you please explain what that might be?Thank you,Ray

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
According to the attachment from the author system at Dog Ear Publishing, I have sales from Amazon in February, March, April, June, July and October of 2017. The royalties from these sales according to the contract are at $2.99 equaling $152.49  Also there are 16 direct sales from the website for February, March and May 2017 at $9.00 for a total of $144.00.  The total due is 296.49.  They indicated a February 2017 payment was sent but this has never been received.
Regards,
[redacted]