Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, if by " we agree to refund the amount of the work", they mean the entire amount, and not just the amount of the laborI'm not sure I understand everything they stated in their response, especially the comment about their procedure in place for active clients, and not being able to follow through or being able to track the service callThe [redacted] was an active client until Spring of 2016, which was plenty of time for this to have been corrected and trackedIf A&A needs documentation, I have copies of the contract as well as the emails, and I would be happy to provide them with copies.The [redacted] would like the refund to be made within the next days Regards, [redacted]
Issues was not resolvedWe have procedure in place to follow up with customer questions and issuesHowever, this is in place for active clientsWe had every intention to correct but this fell through and we were unable to track the service callWe agree to refund the amount of the work
Issues was not resolved. We have procedure in place to follow up with customer questions and issues. However, this is in place for active clients. We had every intention to correct but this fell through and we were unable to track the service call. We agree to refund the amount of the...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, if by " we agree to refund the amount of the work", they mean the entire amount, and not just the amount of the labor. I'm not sure I understand everything they stated in their response, especially the comment about their procedure in place for active clients, and not being able to follow through or being able to track the service call. The [redacted] was an active client until Spring of 2016, which was plenty of time for this to have been corrected and tracked. If A&A needs documentation, I have copies of the contract as well as the emails, and I would be happy to provide them with copies.The [redacted] would like the refund to be made within the next 14 days.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Complaint ID #[redacted] Inboxx [redacted] <[redacted][email protected]>2:34 PM (20 hours ago)to me Hello - I am emailing in regards to a complaint I filed on 3/6/17. The complaint ID number is [redacted]. The business responded on 3/16, and I accepted their response on 3/17. I wanted to let you know that we did receive their refund check in the full amount of $323, so we consider the matter settled.Thank you so much for your assistance in handling this issue![redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, if by " we agree to refund the amount of the work", they mean the entire amount, and not just the amount of the laborI'm not sure I understand everything they stated in their response, especially the comment about their procedure in place for active clients, and not being able to follow through or being able to track the service callThe [redacted] was an active client until Spring of 2016, which was plenty of time for this to have been corrected and trackedIf A&A needs documentation, I have copies of the contract as well as the emails, and I would be happy to provide them with copies.The [redacted] would like the refund to be made within the next days Regards, [redacted]
Issues was not resolvedWe have procedure in place to follow up with customer questions and issuesHowever, this is in place for active clientsWe had every intention to correct but this fell through and we were unable to track the service callWe agree to refund the amount of the work
Check has already been mailed.
Issues was not resolved. We have procedure in place to follow up with customer questions and issues. However, this is in place for active clients. We had every intention to correct but this fell through and we were unable to track the service call. We agree to refund the amount of the...
work.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, if by " we agree to refund the amount of the work", they mean the entire amount, and not just the amount of the labor. I'm not sure I understand everything they stated in their response, especially the comment about their procedure in place for active clients, and not being able to follow through or being able to track the service call. The [redacted] was an active client until Spring of 2016, which was plenty of time for this to have been corrected and tracked. If A&A needs documentation, I have copies of the contract as well as the emails, and I would be happy to provide them with copies.The [redacted] would like the refund to be made within the next 14 days.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Complaint ID #[redacted] Inboxx [redacted] <[redacted][email protected]>2:34 PM (20 hours ago)to me Hello - I am emailing in regards to a complaint I filed on 3/6/17. The complaint ID number is [redacted]. The business responded on 3/16, and I accepted their response on 3/17. I wanted to let you know that we did receive their refund check in the full amount of $323, so we consider the matter settled.Thank you so much for your assistance in handling this issue![redacted]