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Dog House Grooming

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Dog House Grooming Reviews (1)

I, *** *** (Owner of ***’s doghouse), am responding to a complaint filed by *** *** (a.k.a*** ***) on July 22nd (Revdex.com Complaint ID: ***)***’s dog, ***, was groomed on 7/2/in the amount of $*** was a client of ***’s Doghouse for a little over years with
her first intial visit on 3/29/*** called my establishment on 7/22/and spoke with *** (current employee)*** stated that *** asked if there were any cases of kennel cough at the shop recently*** stated that there was not, and that in her years of employment, there has not been one case reported*** also explained the daily cage cleaning procedures implemented to prevent and ensure the safety of all pets within our facility*** then hung up on *** called her back to inquire about the identity of the pet, as well as to get all information needed to ensure the safety of our other clients, if this was indeed, a case of kennel cough*** did answer and provided *** with the information requested*** was very concerned about *** and asked *** to call the shop to update us on ***’s condition, while informing her that if it was past business hours, to leave a message and we would return the call first thing the next business day.On 7/23/there was a message left on the answering machine from *** stating that *** did have kennel cough and that he was not up-to-date on his shots*** returned her phone call and expressed that there was a day gap between the grooming visit and the vet visit and generally kennel cough symptoms begin between to days of infection*** also stated that kennel cough is an airborne virus so it could have been contracted thru a walk, their yard, or basically anywhereAt this point *** was not satisfied with the conversation*** politely said, "I’m sorry you’re not satisfied with the way I’m handling this, I’m just going off what a veterinarian told meWe love *** and care very much for our pets hereI will be handing the phone to the owner, ***." From there, I (Anna, the owner) proceeded to talk to ***I explained to *** the procedure at our shop (all pets are required to be up-to-date on their shots)*** stated *** was not up-to-date with his shots and she was unaware of this due to having a baby several months ago*** also stated that *** had kennel cough once before many years agoI explained to *** that *** and I, both, have spokento the vet and they stated that a dog who has had kennel cough in the past is more prone to getting kennel cough againAlso, Bordetella does not guarantee to protect against kennel cough, that it is similar to a flu shot with humansI was not angry at ***, I was concerned about *** was demanding I pay for the vet bill and grooming feeI told her, as a pet owner, it was her responsibility to make sure her pet was up to date with his shots to ensure the safety of her pet, ***, and other petsI also told her that in the lobby of our grooming shop there is a sign that states if there are any medical changes, please let us know and to make sure their pets are up to date with their shotsI have attached a picture of the sign that is posted in our lobby at the end of this report.I have owned this business for years and have not had any kind of complaintsIf there are ever any issues that arise, I do handle the situations appropriately and on a personal level with my customersIn ***’s statement, she stated that we only take cash or checksThis is true due to the high cost associated with leasing a credit card machineIn order to provide low prices for our customers, we have cut the cost of having a credit card machineIf this was a clear case of it being our fault, I would be more than happy to fix the issue and pay for the vet costs or even refund her money for the groomingHowever, you cannot pin point a kennel cough caseConsidering the fact, she was not a responsible pet owner ensuring her pet was up to date with shots, is very unfortunateThis is very concerning for us due to her negligence our other client’s pets are put at riskThere have been no other cases reported to us of any illness at allWe were very apologetic and sympathetic to the situation, because we do care for our petsWe love her dog *** and it is very unfortunate that *** is being very un-reasonable about the situationI did also suggest kindly to ***, that a mobile grooming service may be in the best interest for *** since he had previously got kennel cough from a different grooming shop in the past and recently contracted kennel cough againAlso, if all of my clients weren’t up to date with their shots, since *** had been to the shop unvaccinated, and he was the only report of kennel cough, he would have infected my other clients as wellThis leaves me to believe that *** was exposed to kennel cough after his visit and not here at ***’s DoghouseIf you ask any veterinarian or even do a google search, there are many facts about exposure to kennel cough and the repercussions of an outbreak at a grooming facility.We are very sorry this has happened and we wish nothing but the best for both *** and Ms***We hope to be able to put this behind us and move forward and we thank you for the opportunity to resolve the situation.Sincerely,*** ***OwnerAnna’s Doghouse*** *** ***Ellisville, MO

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Address: 16081 Manchester Rd, Ballwin, Missouri, United States, 63011-2103

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