Dog IDs

Initial Business Response / [redacted] (1000, 8, 2015/09/29) */ ***, my apologies that you feel that you are being bombarded with emails and notificationsYour collar was purchased through dogIDs but the QR code services are through a company called PetHubLooking back at our communications with you, we thought you were referring to emails from PetHub in regards to your complaint so we had them ensure that your account was deactivated and that you would not receive any more emails from them I have checked with them again today to make sure that they have removed your name and emailThey have We also made sure you were out of our email list back in early September However, we do have a question and answer function on our website where past customers can provide answers to shoppers regarding a product they purchased and I think that might be what you received recentlyWe didn't know that you were receiving those and we have removed your email from that list as well as of today The attached screenshot shows that you were removed from"Q & A" dogIDs does have a 100% satisfaction guarantee, so if you are not satisfied with your product and would like us to send you a paypal payment for the cost of the collar you ordered from us in January, we'd be happy to do so If there is anything else we can do to make this right for you, please let us knowIt is never our intention to make our customer's lives difficult Thanks for your time and feedback, Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/10/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am weary of this businessThe fact that their product is administered by another company is a poor, nay lame excuse why they are unable to control customer contactIf your product is managed by entities, then they must be in sync and that is not the case hereYes I would appreciate a refund

Initial Business Response /* (1000, 8, 2015/09/29) */
[redacted], my apologies that you feel that you are being bombarded with emails and notifications. Your collar was purchased through dogIDs but the QR code services are through a company called PetHub. Looking back at our communications with you, we...

thought you were referring to emails from PetHub in regards to your complaint so we had them ensure that your account was deactivated and that you would not receive any more emails from them.
I have checked with them again today to make sure that they have removed your name and email. They have.
We also made sure you were out of our email list back in early September.
However, we do have a question and answer function on our website where past customers can provide answers to shoppers regarding a product they purchased and I think that might be what you received recently. We didn't know that you were receiving those and we have removed your email from that list as well as of today.
The attached screenshot shows that you were removed from"Q & A".
dogIDs does have a 100% satisfaction guarantee, so if you are not satisfied with your product and would like us to send you a paypal payment for the cost of the collar you ordered from us in January, we'd be happy to do so.
If there is anything else we can do to make this right for you, please let us know. It is never our intention to make our customer's lives difficult.
Thanks for your time and feedback,
Initial Consumer Rebuttal /* (2000, 10, 2015/10/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am weary of this business. The fact that their product is administered by another company is a poor, nay lame excuse why they are unable to control customer contact. If your product is managed by 2 entities, then they must be in sync and that is not the case here. Yes I would appreciate a refund