Dog Watch Hidden Fence

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] Regards, [redacted] Unfortunately there is maybe one honest thing that comes out SE owner's mouth, and that is that they did cut the grass (although we do not live in a jungle and it was not a foot tall) but the rest of his comments were absolutely a lie, and on top of it we DID pay the original amount right after being billedHe does have a verified email and payment as we all have dated, verified bank statements to prove this, as well as a confirmation emailI would have no issue going to court to take this scam artist down as we have done nothing wrong except try and save others from our hassle and frustrationI never expected this business, run by such an overtly bullying and lying man, would consider my request for a refundIf a court has to settle this dispute that is great, and if this matter is done I just hope no one else uses this business as they will be greatly disappointed and extremely aggravated

Yard work was done at *** *** property three timesHe was invoiced on June 1, See attached invoiceThis is the same invoice that was attached to the first Revdex.com responseThere was no payment made after a hard copy mailed and an emailed invoiceOn June a certified letter was sent that this payment was overdueSee attached receipt, same receipt was attached to the first Revdex.com responseA phone call was made to Mr *** *** in the month of June, by an office managerHe refused to make a payment or to state whyA phone call was made for payment to Mr*** *** in the month of July by the owner Tom SchmidtMr*** refused to make payment and then made his first complaint about the serviceAn email was sent on August 8th that stated if payment was not received SE Services would file in small claims courtThis email is attached and was attached to the first response to the Revdex.comMr *** *** made a payment through our emailed invoice by entering his own credit card information on August 9thSee the attachment of the paymentThis was also attached to the first response to the Revdex.comNo payment was received before August 9thIf Mr*** *** has a bank statement that proves payment was not days late please submit itIf he would like to go to small claims court and have a judge clarify that payment has to be made for work Completed we would be happy to do so

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
 
Unfortunately there is maybe one honest thing that comes out SE owner's mouth, and that is that they did cut the grass (although we do not live in a jungle and it was not a foot tall) but the rest of his comments were absolutely a lie, and on top of it we DID pay the original amount right after being billed. He does have a verified email and payment as we all have dated, verified bank statements to prove this, as well as a confirmation email. I would have no issue going to court to take this scam artist down as we have done nothing wrong except try and save others from our hassle and frustration. I never expected this business, run by such an overtly bullying and lying man, would consider my request for a refund. If a court has to settle this dispute that is great, and if this matter is done I just hope no one else uses this business as they will be greatly disappointed and extremely aggravated.

We met with Miss [redacted] at the end of April and discussed their lawncare needs and pricing. The agreement was $50 each time we would cut their lawn and that we would come every other week. Their lawn was over a foot tall. We told them that the initial cut would cause their lawn to turn brown and...

that it would need to be done to get the grass to a manageable level. There had been no lawncare to this property in at least 6 months. As you can see in our original contact we were going to waive the "clean up" fee of $360. with a one year service agreement. We serviced their lawn twice in the month of May and at the end of the month we sent them an invoice for $100. No payment was received. In good faith we continued to service their yard. The office manager called and spoke to Mr. [redacted], he stated to her that he was refusing to pay his invoice. The office manager asked if there was a reason and he replied "I will call the owner when I feel like it to discuss why." When the owner [redacted] was notified of this he immediately called Mr [redacted] to find out what issue there was. This phone call was on Friday June 13th. In this phone conversation Mr [redacted] stated he would not pay his bill because Tom's employees had gone into the back yard to clean up debris. On the first trip to their home Mrs McDonnell, who was outside speaking to the owner the entire time, was asked by Tom if she would like the back yard cleaned up. She stated "not on a regular basis but for just today that would be great." The employees proceeded to remove 12, 55 gallon garbage bags of debris from their backyard. There was no invasion of privacy because Mrs [redacted] stood outside the entire time talking to the owner, Tom Schmidt. At the end of the conversation Tom told Mr. [redacted] he would still need to pay for all of the work that had been completed at their home. On June 25th a certified letter was sent to Mr [redacted]. Please see attached receipt with USPS tracking number. Still no payment was sent. On August 7th we sent one last email to resolve Mr [redacted] overdue balance. It stated:  
[redacted],
This invoice from 6/1/14 remains unpaid. It has incurred two months late fees of $25.00 per every 30 days. At this time your total due is $200.00. If it is not paid in full by Friday August 15th we will file small claims court paper work and your commanding officer will be notified. You will also incur court costs.  It was after this email that payment was received. Mr. [redacted] still has not paid his late fees or the original amount due if there was no service agreement kept. It was not until the partial payment was sent that he contacted the Revdex.com.
 
In Mr [redacted]'s complaint to the Revdex.com Mr [redacted] states that there was a scratch to his motorcycle. This is impossible as the motorcycle was completely covered with a motorcycle cover. There were no cabinet doors outside. There were no complaints reported to our company or phone calls received from either Mrs. [redacted] or Mr. [redacted]. The only time we heard any thing about them being unsatisfied was not until we had to call them for payment. The weeds were sprayed on our second visit to service their lawn. They were treated with Celcius at a rate of .045 oz per thousand sq feet.