Dog World

This customer also did a Credit Card Dispute which we let go even though we do not agree with the customer’s opinion So the customer will be getting a full refund through his credit card company [redacted] Newark Mower Center

Company states that the consumer called aggravatedCompany states that the consumer advised that the entire order was wrong and coldThe company advised that the food was sitting in degree cabinet and went right to the consumer's house from thereThey said that order was read back to the
consumer after the order was placed to confirm it was correct

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
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July 28, 2016 Revdex.com of DelawareTo whom it may concern,Regarding Newark Mower’s response to my complaint #11534657 please find my response to their reply:3/24/16.  I initially called because my mower stopped running, but found thereafter that it was operator error as I forgot to disengage the blade driver before restarting.  When I found this error I still elected to put the mower in for routine service.  When picked up the driver drove the mover onto the truck. 4/21/16. Again, not a problem that occurred while in my possession, yet I was still responsible for payment of the repair. 4/29/16.  Again, a problem occurred while in Newark Mower’s possession.  I was informed the mower was in working condition at the shop and the problem occurred only when delivered to my home.  The source of the problem, as they saw it, was only found when the transport rd broke, but I fail to understand how something as obvious as a broken bracket was not detected when I requested a thorough examination of my mower.  Once again I had no real option but to pay for a repair that was not attributed to my use of the mower.6/26/16.  I did not give Newark Mower the opportunity to look at the mower again because they had three chances to get it right and failed to do so.  I had to do without a mower for 2 months and I have 2 acres of land to maintain.  I could not endure another lengthy delay and uncertain quality of service.The previous repair is irrelevant because the problem was corrected.  In fact I was not told about any transmission, frame or bracket issues in 2014 and these problems were not mentioned until the repair in 2016.  Newark Mower is attempting to shift blame for their careless service to the owner.Regarding the choice of repair options, I was not told that the chosen option was not guaranteed.  In fact, I was told it would work “just fine” and that the additional cost of the stabilizer was unnecessary.  On the basis of this, I chose the less expensive option.As originally stated, I do not feel I should be responsible for paying for repairs for problems that did not occur while in my possession and after I was assured 3 times that the mower was in proper condition. Sincerely,(signed)[redacted]

Revdex.com:I was not aggravated until the manager told me my order wasnt wrong and that there was no way all my food was cold. Dog World knows the food did not go straight from their restaurant to my home as it is exactly 4 mins from my house and would not go cold in that amount of time. They know they delivered our food cold and than treated me and my mother like we were trying to take advantage of them. I will never eat there again.
I have reviewed the response made by the business in reference to complaint ID 11907212, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

This customer also did a Credit Card Dispute which we let go even though we do not agree with the customer’s opinion.  So the customer will be getting a full refund through his credit card company.    [redacted] Newark Mower Center