Hotel reservations were cancelled online at least more than a week before the schedule check in dateNever received a cancellation number but when I doubled check to see if the reservations were cancelled it appeared that there were no reservations under my husbands nameThe date of check inI received a call that I was getting charged for the rooms because according to their systemour rooms were still reservedeven thought I had cancel our reservations.I stated that it was a mistakethat I was sure I had canceled online .they then stated that they needed a cancellation numerwhich I didn39t have because I never received itSince I didn39t have it they proceeded to charge my cardstated that they will look into the matter and will call backMoments later I received an email that our reservations were canceled AND our card will be charged.never received a call back.I then called the customer service number they have online and they told me they could not handle my refund b
Hotel reservations were cancelled online at least more than a week before the schedule check in dateNever received a cancellation number but when I doubled check to see if the reservations were cancelled it appeared that there were no reservations under my husbands nameThe date of check inI received a call that I was getting charged for the rooms because according to their systemour rooms were still reservedeven thought I had cancel our reservations.I stated that it was a mistakethat I was sure I had canceled online .they then stated that they needed a cancellation numerwhich I didn39t have because I never received itSince I didn39t have it they proceeded to charge my cardstated that they will look into the matter and will call backMoments later I received an email that our reservations were canceled AND our card will be charged.never received a call back.I then called the customer service number they have online and they told me they could not handle my refund b