Doghead Studios

From: [redacted] @ [redacted] .net< [redacted] @ [redacted] .net>Date: Wed, Sep 23, at 10:AMSubject: Complaint # [redacted] - Not resolvedTo: [redacted] @myRevdex.com.org Good Morning, I received a message that my complaint # [redacted] has been closed automatically because I didn't respond to the last emailI was waiting for my order to ship before responding because I was afraid that I still might not receive itThe business had responded to my complaint by stating that they would ship my item the week-ending 09/11/When I didn't receive the item I responded to an email from Anders E [redacted] and inquired when it might be shippedI was told that they were away until 09/15/but that the item would ship when they returnedToday is 09/23/and I have still have not received the item or notification that is has been shippedI would like my case to remain open until my item is actually receivedThanks, ***e [redacted] The following is a copy of the email chain between myself and Anders E [redacted] : We'll be gone til Tuesday, and will ship when we get back, I guess that Will be within the daysSent from my [redacted] On Sep 11, 2015, at 5:AM, [redacted] < [redacted] @ [redacted] .net> wrote: Hi Anders, I had read the response and saw that you said you would be shipping out my pocket pup this week so I figured that I would wait until I received it to respondIt said that I had days to respondWill it ship within that timeframe? ***eSent from my iPad On Sep 10, 2015, at 2:PM, Anders E [redacted] < [redacted] @***.com> wrote: Hi ***, I just replied to the letter from Revdex.com, please reach out to them as well.We will send a photo of your finished pocket pup shortly :-) Best AndersDen onsdag den september [redacted] < [redacted] @ [redacted] .net>: Anders, Thanks so much for getting back to me! It wasn't the delay that had me so concerned, it was the fact that I was receiving no responses to my multiple inquiriesI had heard about your accident and realized that would probably be a delayMy address is the same: ***e [redacted] **Palmer, MA [redacted] Thanks again, ***e Sent from my [redacted] On Sep 8, 2015, at 2:PM, Anders E [redacted] < [redacted] @***.com> wrote: Hi ***e, your pup is almost ready to ship, sorry for the delay.Can you please confirm your shipping address for us? Sorry for the delay, but with the accident - I got hit by a car, with several fractures, all orders got a bit delayedBest Anders E [redacted] ____________________________________________________________ [redacted] now offers 4G mobile broadbandSign up now

From: ***@***.netDate: Wed, Sep 23, at 10:AMSubject: Complaint #*** - Not resolvedTo: ***@myRevdex.com.orgGood Morning, I received a message that my complaint #*** has been closed automatically because I didn't respond to the last emailI was waiting for my order to ship before responding because I was afraid that I still might not receive itThe business had responded to my complaint by stating that they would ship my item the week-ending 09/11/When I didn't receive the item I responded to an email from Anders E*** and inquired when it might be shippedI was told that they were away until 09/15/but that the item would ship when they returnedToday is 09/23/and I have still have not received the item or notification that is has been shippedI would like my case to remain open until my item is actually received.Thanks,***e *** The following is a copy of the email chain between myself and Anders E***: We'll be gone til Tuesday, and will ship when we get back, I guess that Will be within the days.Sent from my ***On Sep 11, 2015, at 5:AM, *** *** wrote:Hi Anders, I had read the response and saw that you said you would be shipping out my pocket pup this week so I figured that I would wait until I received it to respondIt said that I had days to respondWill it ship within that timeframe?***eSent from my iPadOn Sep 10, 2015, at 2:PM, Anders E*** wrote:Hi ***, I just replied to the letter from Revdex.com, please reach out to them as well.We will send a photo of your finished pocket pup shortly :-)BestAndersDen onsdag den september *** *** *** :Anders,Thanks so much for getting back to me! It wasn't the delay that had me so concerned, it was the fact that I was receiving no responses to my multiple inquiriesI had heard about your accident and realized that would probably be a delayMy address is the same:***e *** *** **.Palmer, MA *** Thanks again,***eSent from my ***On Sep 8, 2015, at 2:PM, Anders E*** wrote:Hi ***e, your pup is almost ready to ship, sorry for the delay.Can you please confirm your shipping address for us?Sorry for the delay, but with the accident - I got hit by a car, with several fractures, all orders got a bit delayed.BestAnders E***____________________________________________________________*** now offers 4G mobile broadbandSign up now

From: Revdex.com of Metro Washington DC<[email protected]>Date: Wed, Sep 9, 2015 at 10:58 AMSubject: Fwd: case ID [redacted] att: [redacted]To: [redacted] <[redacted]@myRevdex.com.org>---------- Forwarded message ----------From: Anders E[redacted] <[redacted].com>Date: Tue, Sep 8,...

2015 at 2:47 PMSubject: case ID [redacted] att: [redacted]To: [email protected] just received a letter about a complain from a customer about failure to deliver.We are going to write a physical letter to the Revdex.com including the filled out forms for our business.We are not sure why her messsages were left unanswered, but we just reached out to her with an email.We do declare that we may have set backs as well as delays from time to time.All information is listed on the website: www.werepups.comWe will her her doll shipped this week, but just wanted to reach out to all parties involvedbestAnders E[redacted]Doghead studios[redacted]HorshamPA [redacted]###-###-####

From: Revdex.com of Metro Washington DC
font-family: arial, sans-serif;"><[email protected]>Date: Wed, Sep 9, 2015 at 10:58 AMSubject: Fwd: case ID [redacted] att: [redacted]To: [redacted] <[redacted]@myRevdex.com.org>---------- Forwarded message ----------From: Anders E[redacted] <[redacted].com>Date: Tue, Sep 8, 2015 at 2:47 PMSubject: case ID [redacted] att: [redacted]To: [email protected] just received a letter about a complain from a customer about failure to deliver.We are going to write a physical letter to the Revdex.com including the filled out forms for our business.
We are not sure why her messsages were left unanswered, but we just reached out to her with an email.
We do declare that we may have set backs as well as delays from time to time.
All information is listed on the website: www.werepups.com
We will her her doll shipped this week, but just wanted to reach out to all parties involved
best
Anders E[redacted]
Doghead studios
[redacted]
Horsham
PA [redacted]
###-###-####

From: [redacted].net<[redacted].net>Date: Wed, Sep 23, 2015 at 10:40 AMSubject: Complaint #[redacted] - Not resolvedTo: [redacted]@myRevdex.com.org
Good Morning,
   I received a message that my complaint #[redacted] has been closed automatically because I didn't respond to the last email. I was waiting for my order to ship before responding because I was afraid that I still might not receive it. The business had responded to my complaint by stating that they would ship my item the week-ending 09/11/15. When I didn't receive the item I responded to an email from Anders E[redacted] and inquired when it might be shipped. I was told that they were away until 09/15/15 but that the item would ship when they returned. Today is 09/23/15 and I have still have not received the item or notification that is has been shipped. I would like my case to remain open until my item is actually received.
Thanks,
[redacted]e [redacted]
 
  The following is a copy of the email chain between myself and Anders E[redacted]:
 
We'll be gone til Tuesday, 
and will ship when we get back, I guess that 
Will be within the 10 days.
Sent from my [redacted]
On Sep 11, 2015, at 5:37 AM, [redacted] <[redacted].net> wrote:
Hi Anders,
   I had read the response and saw that you said you would be shipping out my pocket pup this week so I figured that I would wait until I received it to respond. It said that I had 10 days to respond. Will it ship within that timeframe?
[redacted]eSent from my iPad
On Sep 10, 2015, at 2:11 PM, Anders E[redacted] <[redacted].com> wrote:
Hi [redacted], I just replied to the letter from Revdex.com, please reach out to them as well.We will send a photo of your finished pocket pup shortly :-)
Best
AndersDen onsdag den 9. september 2015 [redacted] <[redacted].net>:
Anders,
Thanks so much for getting back to me! It wasn't the delay that had me so concerned, it was the fact that I was receiving no responses to my multiple inquiries. I had heard about your accident and realized that would probably be a delay. My address is the same:
[redacted]e [redacted].
Palmer, MA [redacted]
 
Thanks again,
[redacted]e
Sent from my [redacted]
On Sep 8, 2015, at 2:14 PM, Anders E[redacted] <[redacted].com> wrote:
Hi [redacted]e, your pup is almost ready to ship, sorry for the delay.Can you please confirm your shipping address for us?
Sorry for the delay, but with the accident - I got hit by a car, with several fractures, all orders got a bit delayed.
Best
Anders E[redacted]
____________________________________________________________[redacted] now offers 4G mobile broadband. Sign up now.