Dogwood Appliance

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved. Sincerely, [redacted]

I spoke to *** *** this afternoon and explained that although we feel strongly that we did nothing wrong especially considering we encouraged him to purchase the tire and wheel road hazzard service contract, we are willing to replace his rims with new ones in the
interest of customer satisfaction The one stipulation I explained is that he will be required to sign a general release that acknowledges that this is a good will gesture and that this is a closed matter and no further consideration would be offered or expected for wheel or tire issues *** *** said he was pleased, would sleep on the offer and contact me tomorrow. Thank you Lawrence P***Service and Parts Director

BMW Sales Manager Richard D[redacted] has spoken to [redacted] and a refund for the balance of the road hazard contract has been processed and he will receive the check within 7 business days of today.

I contacted [redacted] and reviewed the details of his concern and the service visit.  He explained he was concerned as we were unable to give him any defined maximum time it could take to diagnose the problem of why his vehicle would not start.  I explained like any other diagnosis we...

could not finitely give him a number of hours but I do agree it would be difficult for him to go in blind not knowing what his potential cost were.  I agreed that I think it would have been reasonable for the service advisor to consult with the technician and foreman and come up with a maximum game plan for the diagnosis.  [redacted] also stated he was upset that we stated if we found that the part that was replaced under the recall in March of 2013 had failed it would not be covered again.  I explained that recall or not, BMW warranties replacement components for 2 years and if that part failed it would not fall under any BMW warranty.  I did also explain that if the recall part was the problem, I would have considered going to BMW to see if they would allow us to replace it as a good will gesture. I asked if [redacted] would please share with me the information regarding the repair he had done to the vehicle when it left us.  He explained it was at a local repair facility and he was awaiting their determination but that he would contact me back with that information for learning purposes for me.Our discussion was both pleasant and productive.  We processed a credit to his "debit card" in the full amount he paid us. Thank you  Larry P[redacted]Rallye BMWService and Parts Director

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]