We have already answered more than twice. We cannot keep repeating ourselves just because the customer did not get a refund for damaging our unit. I did email Revdex.com about how there was a chargeback down with the credit card company. They had sided with us and we had the money deposited back into our account. The agent who I spoke with said there was nothing else to be down on our end since the credit card company was already invoived so the email I received this morning, took me off guard.
Thank you,
NPC Management
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
As I stated previously. The computer arrived to us defective. As for the why did we call a locksmith. [redacted] does not have the specific type of scanner that the [redacted] instruction sheet ([redacted]) said we must use. We were simply following the programming instructions, per [redacted]
Regards,
[redacted]Manager[redacted].
To Whom It May Concern, The customer ordered a 2004 [redacted] ECM from us on Friday July 3, 2015. Before shipping the unit, we faxed a programming sheet along with a credit card authorization form to the customer which he filled out and faxed back to us. The ECM was programmed with the latest...
updates, VIN#, mileage, etc. In order for out programmer to do this, they need to communicate with the unit to put the information on the compuer. So we know for a fact that our unit left our facility in good working condition since the programming went through. We shipped out the unit that same day and it was received on Tuesday July 7,2015. The customer had called saying he had issues programming the key which has to be done on the vehicle once unit is installed. We had informed the customer of having to do this with a local locksmith, it is even noted on the bottom of the credit card form. As long as the right scanner is used, the vehicle will start up and run, in this case it has to be a [redacted]. The customer called again on July 13, 2015, stating he still couldn't program the keys and just wanted to return the unit for a refund. He was informed of an $85 restocking fee since the only issue he had was to get the key relearned, which he was responsible for and we had to test our unit since that is standard procedure once a customer sends our unit back. We did receive the unit and we started the test procedures. The unit wouldn't analyze with any of the three computers we have so we sent it to test further with the stimulus. On July 29,2015 , it was determined that the unit was in fact damaged since there was no communication established with unit. We had communication with it when it left our premises but none was found once the customer sent it to us which means it was damaged. Our ECM's do have a one year warranty and they can be returned for a refund depending on management approval. We had approved a refund for the customer in question as long as the unit was received in the same conditions as it has left our facility. Since the unit has been damaged, we shipped the unit back to the customer and both a warranty and/or refund is void. Unfortunately there is nothing we can do fr this customer. If you have any questions or comments, feel free to contact us at 713-695-6005.Sincerely,ManagementNPC Automotive
We have already answered more than twice. We cannot keep repeating ourselves just because the customer did not get a refund for damaging our unit. I did email Revdex.com about how there was a chargeback down with the credit card company. They had sided with us and we had the money deposited back into our account. The agent who I spoke with said there was nothing else to be down on our end since the credit card company was already invoived so the email I received this morning, took me off guard.
Thank you,
NPC Management
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
As I stated previously. The computer arrived to us defective. As for the why did we call a locksmith. [redacted] does not have the specific type of scanner that the [redacted] instruction sheet ([redacted]) said we must use. We were simply following the programming instructions, per [redacted]
Regards,
[redacted]Manager[redacted].
To Whom It May Concern, The customer ordered a 2004 [redacted] ECM from us on Friday July 3, 2015. Before shipping the unit, we faxed a programming sheet along with a credit card authorization form to the customer which he filled out and faxed back to us. The ECM was programmed with the latest...
updates, VIN#, mileage, etc. In order for out programmer to do this, they need to communicate with the unit to put the information on the compuer. So we know for a fact that our unit left our facility in good working condition since the programming went through. We shipped out the unit that same day and it was received on Tuesday July 7,2015. The customer had called saying he had issues programming the key which has to be done on the vehicle once unit is installed. We had informed the customer of having to do this with a local locksmith, it is even noted on the bottom of the credit card form. As long as the right scanner is used, the vehicle will start up and run, in this case it has to be a [redacted]. The customer called again on July 13, 2015, stating he still couldn't program the keys and just wanted to return the unit for a refund. He was informed of an $85 restocking fee since the only issue he had was to get the key relearned, which he was responsible for and we had to test our unit since that is standard procedure once a customer sends our unit back. We did receive the unit and we started the test procedures. The unit wouldn't analyze with any of the three computers we have so we sent it to test further with the stimulus. On July 29,2015 , it was determined that the unit was in fact damaged since there was no communication established with unit. We had communication with it when it left our premises but none was found once the customer sent it to us which means it was damaged. Our ECM's do have a one year warranty and they can be returned for a refund depending on management approval. We had approved a refund for the customer in question as long as the unit was received in the same conditions as it has left our facility. Since the unit has been damaged, we shipped the unit back to the customer and both a warranty and/or refund is void. Unfortunately there is nothing we can do fr this customer. If you have any questions or comments, feel free to contact us at 713-695-6005.Sincerely,ManagementNPC Automotive