Dogwood Trails Manor Nursing Facility

Initial Business Response / [redacted] (1000, 5, 2016/04/27) */ Thank you for contacting us regarding this customer, we appreciate the opportunity to look at the complete picture We have years full of satisfied customers that call us back again and again for their construction projects We (Sunnyland Construction) drove to customers home and reviewed his garage project with him, then provided a written quotation to perform the complete project, including pulling of any necessary permits, and coordination of any necessary inspections, this is standard when we contract with a customer for a complete project Subsequent to providing quotation, Customer elected to act as his own contractor, and sub contract portions of the project out to multiple entities to complete his projectBy taking over as contractor on the project, customer assumes the responsibility for pulling permits, and scheduling any necessary inspections with the local governing bodies When customer took over as contractor, we were not required to be registered with Lagrange County since we were no longer the contractor, but were now a sub-contractor under the customer, and we were registered with the county, just not active at that timeIt is very common in the industry to hold off updating a registration with a local entity if a construction company has no active projects that require registration Customer hired Sunnyland Construction to pour the concrete slab only, not to coordinate the timing of the pour with any needed inspections, and upon completion of the concrete pour, customer did not express any concerns to us, nor indicate that there was any problem that needed addressed As stated, we will stand behind our work, and address any issues with the quality of the workmanship, and materials provided; we have done exactly that for years We will not be responsible for customers failure to obtain inspection prior to the concrete pour, had we coordinated the project, this inspection would have been scheduled and completed prior to pouring concrete We would consider a reasonable compromise with customer to allay his concerns over the concrete slab Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/04/27) */ He is trying to deflect his responsibility I was not the contractor, he was I did not hire the crew, he did I hired him to do the work and he said that he would He said that he would make it right and he hasn't It did not pass inspection It is his responsibility that his work passes not mine He has since refused to answer my texts or emails Final Consumer Response / [redacted] (4200, 12, 2016/05/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) Smoke and mirrors again He told me that he wasn't registered yet because he does that when he gets the permit He did not get the permit so he hadn't paid his fee He used to be registered at one time apparently 14-does list Sunnyland Construction but list NO address, City, State, Zip code or phone numberThe contractor type lists Remodel He is throwing years down the tube by playing games I want the poor quality of work removed and our money back Then pay to have it replaced by a reputable CONCRETE Company Final Business Response / [redacted] (31430, 16, 2016/05/13) */ In our continuing effort to satisfy customer, and seek an agreeable solution that equally addresses the best interests of Sunnyland Construction, and the customer, and with the knowledge that Sunnyland Construction was not the permit holder on the customer's project, we are reaching out to [redacted] Lagrange County Building Commissioner to see if there is an Engineered solution that we could present to him to solve any potential concerns with the concrete slabThis could involve the installation of a pylon reinforcement, or similar solution If an Engineered solution is found to be acceptable, then we would be willing to take a look at it and see what it takes to make it happen, with the understanding that at the conclusion of the implementation of this solution, Customer agrees to indemnify and hold harmless Sunnyland Construction, its officers, members, and all associated staff from and against all damages, loss, cost, expense, or liability relating to, arising from, or as a result of anything related to the customer, his property, or this project We have worked very hard to build a year following of satisfied customers that keep coming back to us year after year to take care of their home improvements We would like to further examine the accusation by customer that we "were not registered to do work in Lagrange County" by offering the following link to Lagrange county's web site, [redacted] If you download this official Lagrange County document, and examine it, you will find record # 14-lists Sunnyland Construction as a registered contractor Sincerely, [redacted] *, [redacted] Owner, Sunnyland Construction

Initial Business Response /* (1000, 5, 2016/04/27) */
Thank you for contacting us regarding this customer, we appreciate the opportunity to look at the complete picture
We have years full of satisfied customers that call us back again and again for their construction projects
We
(Sunnyland Construction) drove to customers home and reviewed his garage project with him, then provided a written quotation to perform the complete project, including pulling of any necessary permits, and coordination of any necessary inspections, this is standard when we contract with a customer for a complete project
Subsequent to providing quotation, Customer elected to act as his own contractor, and sub contract portions of the project out to multiple entities to complete his projectBy taking over as contractor on the project, customer assumes the responsibility for pulling permits, and scheduling any necessary inspections with the local governing bodies
When customer took over as contractor, we were not required to be registered with Lagrange County since we were no longer the contractor, but were now a sub-contractor under the customer, and we were registered with the county, just not active at that timeIt is very common in the industry to hold off updating a registration with a local entity if a construction company has no active projects that require registration
Customer hired Sunnyland Construction to pour the concrete slab only, not to coordinate the timing of the pour with any needed inspections, and upon completion of the concrete pour, customer did not express any concerns to us, nor indicate that there was any problem that needed addressed
As stated, we will stand behind our work, and address any issues with the quality of the workmanship, and materials provided; we have done exactly that for years
We will not be responsible for customers failure to obtain inspection prior to the concrete pour, had we coordinated the project, this inspection would have been scheduled and completed prior to pouring concrete
We would consider a reasonable compromise with customer to allay his concerns over the concrete slab
Initial Consumer Rebuttal /* (3000, 8, 2016/04/27) */
He is trying to deflect his responsibility I was not the contractor, he was I did not hire the crew, he did I hired him to do the work and he said that he would He said that he would make it right and he hasn't It did not pass inspection It is his responsibility that his work passes not mine He has since refused to answer my texts or emails
Final Consumer Response /* (4200, 12, 2016/05/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Smoke and mirrors again He told me that he wasn't registered yet because he does that when he gets the permit He did not get the permit so he hadn't paid his fee He used to be registered at one time apparently 14-does list Sunnyland Construction but list NO address, City, State, Zip code or phone numberThe contractor type lists Remodel He is throwing years down the tube by playing games I want the poor quality of work removed and our money back Then pay to have it replaced by a reputable CONCRETE Company
Final Business Response /* (31430, 16, 2016/05/13) */
In our continuing effort to satisfy customer, and seek an agreeable solution that equally addresses the best interests of Sunnyland Construction, and the customer, and with the knowledge that Sunnyland Construction was not the permit holder on the customer's project, we are reaching out to *** *** Lagrange County Building Commissioner to see if there is an Engineered solution that we could present to him to solve any potential concerns with the concrete slabThis could involve the installation of a pylon reinforcement, or similar solution
If an Engineered solution is found to be acceptable, then we would be willing to take a look at it and see what it takes to make it happen, with the understanding that at the conclusion of the implementation of this solution, Customer agrees to indemnify and hold harmless Sunnyland Construction, its officers, members, and all associated staff from and against all damages, loss, cost, expense, or liability relating to, arising from, or as a result of anything related to the customer, his property, or this project
We have worked very hard to build a year following of satisfied customers that keep coming back to us year after year to take care of their home improvements
We would like to further examine the accusation by customer that we "were not registered to do work in Lagrange County" by offering the following link to Lagrange county's web site,
***
If you download this official Lagrange County document, and examine it, you will find record # 14-lists Sunnyland Construction as a registered contractor
Sincerely, *** *, *** *** Owner, Sunnyland Construction

Initial Business Response /* (1000, 5, 2016/04/27) */
Thank you for contacting us regarding this customer, we appreciate the opportunity to look at the complete picture.
We have 26 years full of satisfied customers that call us back again and again for their construction projects.
We...

(Sunnyland Construction) drove to customers home and reviewed his garage project with him, then provided a written quotation to perform the complete project, including pulling of any necessary permits, and coordination of any necessary inspections, this is standard when we contract with a customer for a complete project.
Subsequent to providing quotation, Customer elected to act as his own contractor, and sub contract portions of the project out to multiple entities to complete his project. By taking over as contractor on the project, customer assumes the responsibility for pulling permits, and scheduling any necessary inspections with the local governing bodies.
When customer took over as contractor, we were not required to be registered with Lagrange County since we were no longer the contractor, but were now a sub-contractor under the customer, and we were registered with the county, just not active at that time. It is very common in the industry to hold off updating a registration with a local entity if a construction company has no active projects that require registration.
Customer hired Sunnyland Construction to pour the concrete slab only, not to coordinate the timing of the pour with any needed inspections, and upon completion of the concrete pour, customer did not express any concerns to us, nor indicate that there was any problem that needed addressed.
As stated, we will stand behind our work, and address any issues with the quality of the workmanship, and materials provided; we have done exactly that for 26 years.
We will not be responsible for customers failure to obtain inspection prior to the concrete pour, had we coordinated the project, this inspection would have been scheduled and completed prior to pouring concrete.
We would consider a reasonable compromise with customer to allay his concerns over the concrete slab.
Initial Consumer Rebuttal /* (3000, 8, 2016/04/27) */
He is trying to deflect his responsibility. I was not the contractor, he was. I did not hire the crew, he did. I hired him to do the work and he said that he would. He said that he would make it right and he hasn't. It did not pass inspection. It is his responsibility that his work passes not mine. He has since refused to answer my texts or emails.
Final Consumer Response /* (4200, 12, 2016/05/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Smoke and mirrors again. He told me that he wasn't registered yet because he does that when he gets the permit. He did not get the permit so he hadn't paid his fee. He used to be registered at one time apparently. 14-087 does list Sunnyland Construction but list NO address, City, State, Zip code or phone number. The contractor type lists Remodel. He is throwing 26 years down the tube by playing games. I want the poor quality of work removed and our money back. Then pay to have it replaced by a reputable CONCRETE Company.
Final Business Response /* (31430, 16, 2016/05/13) */
In our continuing effort to satisfy customer, and seek an agreeable solution that equally addresses the best interests of Sunnyland Construction, and the customer, and with the knowledge that Sunnyland Construction was not the permit holder on the customer's project, we are reaching out to [redacted] Lagrange County Building Commissioner to see if there is an Engineered solution that we could present to him to solve any potential concerns with the concrete slab. This could involve the installation of a pylon reinforcement, or similar solution.
If an Engineered solution is found to be acceptable, then we would be willing to take a look at it and see what it takes to make it happen, with the understanding that at the conclusion of the implementation of this solution, Customer agrees to indemnify and hold harmless Sunnyland Construction, its officers, members, and all associated staff from and against all damages, loss, cost, expense, or liability relating to, arising from, or as a result of anything related to the customer, his property, or this project.
We have worked very hard to build a 26 year following of satisfied customers that keep coming back to us year after year to take care of their home improvements.
We would like to further examine the accusation by customer that we "were not registered to do work in Lagrange County" by offering the following link to Lagrange county's web site,
[redacted]
If you download this official Lagrange County document, and examine it, you will find record # 14-087 lists Sunnyland Construction as a registered contractor.
Sincerely, [redacted] Owner, Sunnyland Construction.