Dokmo Ford Chrysler, Dodge Jeep Mercury

Initial Business Response / [redacted] (1000, 6, 2015/12/31) */ We received the concern from Mr. [redacted] , and immediately had our General Manager and Dealership Partner, Chris ***, internally investigated the concern and called Mr. [redacted] . After a discussion of the matter, we refunded Mr. [redacted] approx.... $185.00. We appreciate the cooperation of the BBB and the understanding of Mr. [redacted] , we were able to come to an agreement. Please share our response and I apologize for the miscommunication and explanation of charges and not resolving the situation before we completed the transaction. I am certainly available and would appreciate an opportunity to discuss it further if Mr. [redacted] desires. [redacted] Dokmo Initial Consumer Rebuttal / [redacted] (2000, 8, 2016/01/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) The dispute in question has been resolved and is no longer an issue. The company responded in a timely and professional manner and no further action or communication will be required. They agreed with my assessment of the problem and a positive resolution was reached with little or no acrimony.

Initial Business Response /* (1000, 6, 2015/12/31) */
We received the concern from Mr. [redacted], and immediately had our General Manager and Dealership Partner, Chris [redacted], internally investigated the concern and called Mr. [redacted]. After a discussion of the matter, we refunded Mr. [redacted] approx....

$185.00.
We appreciate the cooperation of the Revdex.com and the understanding of Mr. [redacted], we were able to come to an agreement. Please share our response and I apologize for the miscommunication and explanation of charges and not resolving the situation before we completed the transaction. I am certainly available and would appreciate an opportunity to discuss it further if Mr. [redacted] desires.
[redacted] Dokmo
Initial Consumer Rebuttal /* (2000, 8, 2016/01/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The dispute in question has been resolved and is no longer an issue. The company responded in a timely and professional manner and no further action or communication will be required. They agreed with my assessment of the problem and a positive resolution was reached with little or no acrimony.