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Dolce Amore Catering

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Dolce Amore Catering Reviews (2)

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. This man is completely full of himself. He is a downright liar and anyone at the wedding can tell you this.  The deejay that we had hired for the wedding can tell you this also. He stated if you want a formal letter from him explaining what he heard and witnessed then he will be more than happy to oblige.  Everyone in the building heard this man swearing up a storm and running around like a crazed lunatic because the food was not done like it should have been! Yes this was a drop off service and was arranged to be dropped off at 7pm. It is not our fault that he has no time management and could not get the food done on time.  We paid for 90 adults and there were only 60 there, and there was no where near enough food. When we asked him about this he tried to come up with a lie days later and tell us "oh it was in the kitchen".  Now how are we supposed to know there is food in the kitchen. It is not our place to go into the establishment's kitchen.  The waitress that we hired through him was supposed to serve food and cut cake, that is what she was hired for. She served some food and they stormed off together and that was it. She was nowhere to be found for the rest of the night.  I do not feel we should pay for her service at all.  As far as my mother in law is concerned, she was not rude to anyone.  Asking for a tray to be refilled is not rude, especially when there is a line and people are waiting for her to fill them. The waitress did not clear ANYTHING, and how would he know if he supposedly left while she was serving? After the wedding myself and my wedding party cleaned all plates and cups from all the tables along with silverware, tablecloths etc.  We even had to clear the catering table and trays that held the food. This man did shove my step son, about 10 people seen it happen.  No excuse me or any kind word or gesture was used. As you can tell from him having to bring up about my husband's dentures getting jammed when we did our cake smashing. George Dolce is disgusting, rude, has no customer service skills, and better look at himself before he has the nerve to talk anything about anyone at ALL!   As far as flowers go, good for him trying to suck up to my mother in law after the way he talked to her and treated her.  You are a horrible man for ruining her last son's wedding night.  You and your "waitress" completely ruined it for her, and had her crying mid reception because she was drenched in alcohol and told that she was going to have the cops called on her. He should be absolutely ashamed of himself and his behavior.  And yes we did call him and request half of our money back because the service was downright horrid, the food was undercooked after the first trays, he was rude, disrespectful, talked about the bride & groom and others.  He stated that "oh he would reimburse us $50.00 and put it back into my bank". Well I'm sorry but no I am not accepting that after the wedding night that he ruined for me. We paid $80 for the waitress alone and I definitely want all of that back because she did nothing.  I would also like to know why he still has my bank account information.  This man does not need to have a business with his temper, mouth, and actions.  Regards,  [redacted]

Upon reviewing [redacted] concerns stated in her follow up to the Revdex.com,  I respect that Mrs. [redacted] has formed her own perception of what has occurred at her wedding reception. If I felt her anger about how thought "things" went,  I would be upset too. However, the [redacted] were provided 1. hot food2. ample food3. food on time4. delicious food,and5. service from waitressAny initiative the family took to cut the cake or clean was by their own choice.The one person , I believe I offended, I apologized to, sent her flowers and paid for her dry cleaning.Also I apologized to the groom for not handling the incident with the "offended" person as well as I would have like to.Thank you, Greg Dolce

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Address: 49 Kenwood Road, Kenmore, New York, United States, 14217

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