Complaint: [redacted] I am rejecting this response because:The short of this situation is that I am not an alterations expert I was looking to Dolce Bleu for their alterations expertise I'm not certain if alterations are not their passion or if they are simply not qualified but the alterations done on my dress were not of a high quality.The bustle on my dress done by Dolce Bleu was done using ribbons and glue The ribbons used were long and stemmed from the back of the dress and were an eyesore when the train was down The way the dress was bustled was done so the layers did not lay even The ribbons were threaded through the layers of tulle and were not lined up correctly When the train was down the ribbon threaded through the layers caused the dress to bunch up in places and the train did not lay correctlyI understand that my dress had a very full skirt and posed a challenge to completely bustle off the floor, that is not what I'm unhappy about I'm unhappy that the work that was done was poorly done If Dolce Bleu was uncomfortable with helping me with my bustle I would have been fine to take it some place that specializes in alterations.The vision I had for the straps on my dress was the same from the very beginning I believe the problem stemmed from the lack of communication between Crista and I Crista, the one doing the alterations, was not involved until the second appointment and at that point she presented to be uninterested and often walked away She provided very little feedback or assistance My complaint about the straps that were added is that they seemed to be temporary and didn't fit the dress This is why I suggested lace appliques and emailed an additional image to help show my vision After taking my dress to another alteration shop they pointed out that the tulle used on the straps was inconsistent with the tulle used on the skirt of my dress which explains why they looked like they didn't belong I was really counting on Dolce Bleu to have the knowledge and the enthusiasm to help me with my vision At the beginning of the 2nd appointment it was evident that alterations were not their passion In Crista’s response to the Revdex.com she stated that I should have taken my gown to someone who does the service of creating a new design, it was never communicated to me that they didn’t offer this service If they had told me that they didn’t feel comfortable with the alterations I was requesting I would have taken my dress somewhere that specialized in what I was looking forI was really taken back by the response from Crista at Dolce Bleu after I had asked for a refund Her remark, ‘It’s very difficult to do alterations for a bride that is not able to clearly state her vision, or needs someone else to speak for her’ was very bothersome I’m still requesting a refund for the work that was done to my gown by Dolce Bleu This work had to be redone out of necessity.Sincerely, [redacted]
We did sell [redacted] her gown, She actually had her first fitting with Nichole as well not with Crista Nichole helped [redacted] design a plain tullestrap for her dress [redacted] agreed to the design and paid for it to be done.She met with Crista for a final fitting after the gown was hemmed, bustled and straps were added according to Hollys request and design.The gown is asymmetrical, the skirt of the gown is large and has many parts that are uneven for lack of a better explanationOne side of the skirt if flat with a design that comes to a point the other side has an opening where tulle spills out down the leg Because of this design the bustle has multiple points that are not in an even configuration [redacted] stated she liked the straps and there seemed to be no issue It was when a friend of hers said they didn't show up well that they tried to figure out a change for them The friend also stated she thought the bustle should be even, I agreed to move one of the hooks for her.At this point [redacted] was unsure of what she wanted She also lives far away from the boutique, making design appointments difficult She stated she would like more tulle on the straps so they would show up in photos, also maybe some lace appliqués She wasn't sure of placement though I said we would order some right away and I would try to send her photos We did order her more lace She then (a week or so later) sent a photo of a new design of what she may want This was more of an outer bust piece including an illusion neck line with a rhinestone sash I replied to her email explaining she had chosen a completely new design for a gown that did not have her elements I needed more information.She then replied to me stating she would pick up the gown and have alterations done in Spokane I told her I though that was probably a good ideabecause the distance and constant change of styles was going to be tough It would be easier to work with someone in her area We did hem the gown, move the bustle, create her original design and order her lace appliqués A few weeks later she sent an email requesting a refund I explained that changing her mind after all of this doesn't change the work that was done, or the items ordered and created for her would not be something we would refund She said if we didn't she would give us bad reviews My reply was: I understand.If you feel that is the right thing to do, I'm sure that is what you will do And she definitely did that and more I would like to request proof that anyone was rude to her ever We are not rude to our customers I'm sorry she was frustrated that we didn't create the design for her.We don't design gowns and work with the gowns and accessories we have available That is why I agreed, if she was looking to create a new design it was a good idea for her to take her gown to someone who does that service However there would be no refund for all the work that was done, and items purchased
In response,We did sell *** her gown.She asked us to fix an issue in the front, repair some beading issues and bustle the gown.We did this for her, only charging for the bustle We also stored the gown for months for her at no charge.She picked up the gown, didn't request or make an
appointment for a fitting Since she had already had a final fitting and had not requested another, we didn't require one She took the gown to be altered with another alterations company *** called the store after this and months later telling us she expected a full refund of the bustle charge because when her alterations person was altering the gown she couldn't find a bustle I spoke with *** about it and having been so many months I didn't remember the exact details of that specific bustle I asked her to bring in the gown and I would be happy to show it to her or fix it if needed.She was very upset and said that the only way she would waste her time driving back out here was for us to give her money.She said she had already had the gown altered and they were professionals, if there was a bustle they would have known it.I explained that since we weren't contacted before she had it altered again there was no way for us to show herwhat had been done previously I said I would look into it since the phone call was so long after the original purchase She demanded her money backand gave me her address so I could mail her a check because she could not drive miles from where she is to our store at any pointmonday through sunday At no point was I or anyone else who works here rude to her I would request some sort of proof of that claim We work with brides in high stress situations every dayWe understand it isn't about us and don't take these sort of blow upspersonally It happens I explained in an email (because of the level of stress from the original call) that there would not be a refund issued in this case.We received calls and email daily, and multiple harassing comments on social media as well and this complaint and others I understand she didn't want to pay for the bustle twice We would have been happy to help, however we were not given the opportunity before *** took it elsewhere and had another bustle put in After a couple weeks of the constant calls and etc, I did reply with - please read the previous emails, this is a closed subject
To say we used "ribbons and glue" is COMPLETELY inaccurate Absolutely untrue we did NOT put glue on your gown I stand by my initial statement that the bride said herself that she liked the tulle straps before her friend said no, they should have more tulle or lace or something The bride was not able to voice what exactly she wanted at that point That was the reason for emailing after the appointment, so she could send photos or something that would give me an idea of what she wanted She said "I don't know" multiple times.I occasionally have to go get pins or examples of lace or such to help with fittings I don't know what would be the issue with me going to get pins to move the bustle loops Yes I walked away for a moment to get something to help with the fitting, once to get pins and once to look for lace appliqués to try to help with the strap issue I said where I was going and what I was doing both times But thats not even the issue, nor should it be You worked with an alterations consultant and drew a design for a tulle, sheer strap That is exactly what we created Any changes after that are a new transaction We created exactly what you asked us to We also presented an example of the tulle that would be used during that initial fitting, which you ok'd We did not manufacture that gown and donot stock the tulle used to create that gown in the factory We are not a design house and never claimed to be one We went over everything we would do materials we would use and had you approve it and pay for it Any changes after that (which you did make) are not included Those were also approved and paid for by you However after multiple design changes you then chose to stop and work with someone in your area We have more than one person to help with alteration fittings This isn't uncommon for a business that is open days a week This particular gown is tacked in many places by the designer that causes the train to have a 'puffy' affect We didn't put those tacks in the skirt that make it uneven - again, that is how the gown is designed We did NOT alter the train to have tacks and be uneven That is how the gown you chose and purchased is made The sample is that way, the gown was the samewhen you had your fittings When you pull up the bustle you see all the places it was tacked by the factory and designer That is NOT part of the bustle That is the ORIGINAL design as I have stated before Since you took this to an alterations company that doesn't sell this gown and isn't familiar with the initial design, I can see how they might think it had been altered uneven It was not.Had you come back and given us the opportunity to explain or even finish the alterations none of this would have happened But infact we did not have that opportunity Not to mention at this point, the way this issue has been handled and the personal level of attacks on multiple levels including social media, we are done with this issue
Complaint: [redacted]I am rejecting this response because:I understand that we are to the point of every side has it's own story. What I can tell you about my experience with Dolce Bleu is this:I was treated excellently and truly enjoyed shopping for my gown. I was made promises about the alterations of my dress that were not fulfilled. It is clear that Crista of Dolce Bleu, the one that was doing my alterations, doesn't have passion for doing this service and should not be the one to do them. It is also clear that her skills and experience in this field are not at the level necessary for an upscale bridal shop. The last message I received was the first mention of her acknowledging the fact that she used ribbons and glue on the bustle of my wedding gown. She denies using these materials, why has she not acknowledged my complaint about this in pervious messages? There seems to be a lot of inconsistencies in Dolce Bleu's story, something that the business and I would only know. And maybe I should give Dolce Bleu the benefit of the doubt and think that maybe she has our meetings confused with another bride's. What was said in the last message was not factual, but that is neither here nor there. My point of submitting my complaint to the Revdex.com and point my review's online is to simply inform future customers that the level and the passion of the alterations service at Dolce Bleu is not up to par. My review was tasteful and professional, the fact that Dolce Bleu is choosing to become overly defensive about their work rather than backing it tells me they have insecurities about their work and know they are not qualified to provide this service. So don't. Do what you do best, which is selling wedding gowns. I'm very sorry this has become such a unpleasant exchange that was not my intention. I made effort to contact you first in person before making any additional efforts. Sincerely,[redacted]
We did sell [redacted] her gown, She actually had her first fitting with Nichole as well not with Crista. Nichole helped [redacted] design a plain tullestrap for her dress. [redacted] agreed to the design and paid for it to be done.She met with Crista for a final fitting after the gown was hemmed,...
bustled and straps were added according to Hollys request and design.The gown is asymmetrical, the skirt of the gown is large and has many parts that are uneven for lack of a better explanation. One side of the skirt if flat with a design that comes to a point the other side has an opening where tulle spills out down the leg. Because of this design the bustle has multiple points that are not in an even configuration. [redacted] stated she liked the straps and there seemed to be no issue. It was when a friend of hers said they didn't show up well that they tried to figure out a change for them. The friend also stated she thought the bustle should be even, I agreed to move one of the hooks for her.At this point [redacted] was unsure of what she wanted. She also lives far away from the boutique, making design appointments difficult. She stated she would like more tulle on the straps so they would show up in photos, also maybe some lace appliqués. She wasn't sure of placement though. I said we would order some right away and I would try to send her photos. We did order her more lace. She then (a week or so later) sent a photo of a new design of what she may want. This was more of an outer bust piece including an illusion neck line with a rhinestone sash. I replied to her email explaining she had chosen a completely new design for a gown that did not have her elements. I needed more information.She then replied to me stating she would pick up the gown and have alterations done in Spokane. I told her I though that was probably a good ideabecause the distance and constant change of styles was going to be tough. It would be easier to work with someone in her area. We did hem the gown, move the bustle, create her original design and order her lace appliqués. A few weeks later she sent an email requesting a refund. I explained that changing her mind after all of this doesn't change the work that was done, or the items ordered and created for her would not be something we would refund. She said if we didn't she would give us bad reviews. My reply was: I understand.If you feel that is the right thing to do, I'm sure that is what you will do. And she definitely did that and more. I would like to request proof that anyone was rude to her ever. We are not rude to our customers. I'm sorry she was frustrated that we didn't create the design for her.We don't design gowns and work with the gowns and accessories we have available. That is why I agreed, if she was looking to create a new design it was a good idea for her to take her gown to someone who does that service. However there would be no refund for all the work that was done, and items purchased.
Complaint: [redacted]I am rejecting this response because:The short of this situation is that I am not an alterations expert. I was looking to Dolce Bleu for their alterations expertise. I'm not certain if alterations are not their passion or if they are simply not qualified but the alterations done on my dress were not of a high quality.The bustle on my dress done by Dolce Bleu was done using ribbons and glue. The ribbons used were long and stemmed from the back of the dress and were an eyesore when the train was down. The way the dress was bustled was done so the layers did not lay even. The ribbons were threaded through the layers of tulle and were not lined up correctly. When the train was down the ribbon threaded through the layers caused the dress to bunch up in places and the train did not lay correctly. I understand that my dress had a very full skirt and posed a challenge to completely bustle off the floor, that is not what I'm unhappy about. I'm unhappy that the work that was done was poorly done. If Dolce Bleu was uncomfortable with helping me with my bustle I would have been fine to take it some place that specializes in alterations.The vision I had for the straps on my dress was the same from the very beginning. I believe the problem stemmed from the lack of communication between Crista and I. Crista, the one doing the alterations, was not involved until the second appointment and at that point she presented to be uninterested and often walked away. She provided very little feedback or assistance. My complaint about the straps that were added is that they seemed to be temporary and didn't fit the dress. This is why I suggested lace appliques and emailed an additional image to help show my vision. After taking my dress to another alteration shop they pointed out that the tulle used on the straps was inconsistent with the tulle used on the skirt of my dress which explains why they looked like they didn't belong. I was really counting on Dolce Bleu to have the knowledge and the enthusiasm to help me with my vision. At the beginning of the 2nd appointment it was evident that alterations were not their passion. In Crista’s response to the Revdex.com she stated that I should have taken my gown to someone who does the service of creating a new design, it was never communicated to me that they didn’t offer this service. If they had told me that they didn’t feel comfortable with the alterations I was requesting I would have taken my dress somewhere that specialized in what I was looking for. I was really taken back by the response from Crista at Dolce Bleu after I had asked for a refund. Her remark, ‘It’s very difficult to do alterations for a bride that is not able to clearly state her vision, or needs someone else to speak for her’ was very bothersome. I’m still requesting a refund for the work that was done to my gown by Dolce Bleu. This work had to be redone out of necessity.Sincerely,[redacted]
Complaint: [redacted] I am rejecting this response because:The short of this situation is that I am not an alterations expert I was looking to Dolce Bleu for their alterations expertise I'm not certain if alterations are not their passion or if they are simply not qualified but the alterations done on my dress were not of a high quality.The bustle on my dress done by Dolce Bleu was done using ribbons and glue The ribbons used were long and stemmed from the back of the dress and were an eyesore when the train was down The way the dress was bustled was done so the layers did not lay even The ribbons were threaded through the layers of tulle and were not lined up correctly When the train was down the ribbon threaded through the layers caused the dress to bunch up in places and the train did not lay correctlyI understand that my dress had a very full skirt and posed a challenge to completely bustle off the floor, that is not what I'm unhappy about I'm unhappy that the work that was done was poorly done If Dolce Bleu was uncomfortable with helping me with my bustle I would have been fine to take it some place that specializes in alterations.The vision I had for the straps on my dress was the same from the very beginning I believe the problem stemmed from the lack of communication between Crista and I Crista, the one doing the alterations, was not involved until the second appointment and at that point she presented to be uninterested and often walked away She provided very little feedback or assistance My complaint about the straps that were added is that they seemed to be temporary and didn't fit the dress This is why I suggested lace appliques and emailed an additional image to help show my vision After taking my dress to another alteration shop they pointed out that the tulle used on the straps was inconsistent with the tulle used on the skirt of my dress which explains why they looked like they didn't belong I was really counting on Dolce Bleu to have the knowledge and the enthusiasm to help me with my vision At the beginning of the 2nd appointment it was evident that alterations were not their passion In Crista’s response to the Revdex.com she stated that I should have taken my gown to someone who does the service of creating a new design, it was never communicated to me that they didn’t offer this service If they had told me that they didn’t feel comfortable with the alterations I was requesting I would have taken my dress somewhere that specialized in what I was looking forI was really taken back by the response from Crista at Dolce Bleu after I had asked for a refund Her remark, ‘It’s very difficult to do alterations for a bride that is not able to clearly state her vision, or needs someone else to speak for her’ was very bothersome I’m still requesting a refund for the work that was done to my gown by Dolce Bleu This work had to be redone out of necessity.Sincerely, [redacted]
We did sell [redacted] her gown, She actually had her first fitting with Nichole as well not with Crista Nichole helped [redacted] design a plain tullestrap for her dress [redacted] agreed to the design and paid for it to be done.She met with Crista for a final fitting after the gown was hemmed, bustled and straps were added according to Hollys request and design.The gown is asymmetrical, the skirt of the gown is large and has many parts that are uneven for lack of a better explanationOne side of the skirt if flat with a design that comes to a point the other side has an opening where tulle spills out down the leg Because of this design the bustle has multiple points that are not in an even configuration [redacted] stated she liked the straps and there seemed to be no issue It was when a friend of hers said they didn't show up well that they tried to figure out a change for them The friend also stated she thought the bustle should be even, I agreed to move one of the hooks for her.At this point [redacted] was unsure of what she wanted She also lives far away from the boutique, making design appointments difficult She stated she would like more tulle on the straps so they would show up in photos, also maybe some lace appliqués She wasn't sure of placement though I said we would order some right away and I would try to send her photos We did order her more lace She then (a week or so later) sent a photo of a new design of what she may want This was more of an outer bust piece including an illusion neck line with a rhinestone sash I replied to her email explaining she had chosen a completely new design for a gown that did not have her elements I needed more information.She then replied to me stating she would pick up the gown and have alterations done in Spokane I told her I though that was probably a good ideabecause the distance and constant change of styles was going to be tough It would be easier to work with someone in her area We did hem the gown, move the bustle, create her original design and order her lace appliqués A few weeks later she sent an email requesting a refund I explained that changing her mind after all of this doesn't change the work that was done, or the items ordered and created for her would not be something we would refund She said if we didn't she would give us bad reviews My reply was: I understand.If you feel that is the right thing to do, I'm sure that is what you will do And she definitely did that and more I would like to request proof that anyone was rude to her ever We are not rude to our customers I'm sorry she was frustrated that we didn't create the design for her.We don't design gowns and work with the gowns and accessories we have available That is why I agreed, if she was looking to create a new design it was a good idea for her to take her gown to someone who does that service However there would be no refund for all the work that was done, and items purchased
In response,We did sell *** her gown.She asked us to fix an issue in the front, repair some beading issues and bustle the gown.We did this for her, only charging for the bustle We also stored the gown for months for her at no charge.She picked up the gown, didn't request or make an
appointment for a fitting Since she had already had a final fitting and had not requested another, we didn't require one She took the gown to be altered with another alterations company *** called the store after this and months later telling us she expected a full refund of the bustle charge because when her alterations person was altering the gown she couldn't find a bustle I spoke with *** about it and having been so many months I didn't remember the exact details of that specific bustle I asked her to bring in the gown and I would be happy to show it to her or fix it if needed.She was very upset and said that the only way she would waste her time driving back out here was for us to give her money.She said she had already had the gown altered and they were professionals, if there was a bustle they would have known it.I explained that since we weren't contacted before she had it altered again there was no way for us to show herwhat had been done previously I said I would look into it since the phone call was so long after the original purchase She demanded her money backand gave me her address so I could mail her a check because she could not drive miles from where she is to our store at any pointmonday through sunday At no point was I or anyone else who works here rude to her I would request some sort of proof of that claim We work with brides in high stress situations every dayWe understand it isn't about us and don't take these sort of blow upspersonally It happens I explained in an email (because of the level of stress from the original call) that there would not be a refund issued in this case.We received calls and email daily, and multiple harassing comments on social media as well and this complaint and others I understand she didn't want to pay for the bustle twice We would have been happy to help, however we were not given the opportunity before *** took it elsewhere and had another bustle put in After a couple weeks of the constant calls and etc, I did reply with - please read the previous emails, this is a closed subject
To say we used "ribbons and glue" is COMPLETELY inaccurate Absolutely untrue we did NOT put glue on your gown I stand by my initial statement that the bride said herself that she liked the tulle straps before her friend said no, they should have more tulle or lace or something The bride was not able to voice what exactly she wanted at that point That was the reason for emailing after the appointment, so she could send photos or something that would give me an idea of what she wanted She said "I don't know" multiple times.I occasionally have to go get pins or examples of lace or such to help with fittings I don't know what would be the issue with me going to get pins to move the bustle loops Yes I walked away for a moment to get something to help with the fitting, once to get pins and once to look for lace appliqués to try to help with the strap issue I said where I was going and what I was doing both times But thats not even the issue, nor should it be You worked with an alterations consultant and drew a design for a tulle, sheer strap That is exactly what we created Any changes after that are a new transaction We created exactly what you asked us to We also presented an example of the tulle that would be used during that initial fitting, which you ok'd We did not manufacture that gown and donot stock the tulle used to create that gown in the factory We are not a design house and never claimed to be one We went over everything we would do materials we would use and had you approve it and pay for it Any changes after that (which you did make) are not included Those were also approved and paid for by you However after multiple design changes you then chose to stop and work with someone in your area We have more than one person to help with alteration fittings This isn't uncommon for a business that is open days a week This particular gown is tacked in many places by the designer that causes the train to have a 'puffy' affect We didn't put those tacks in the skirt that make it uneven - again, that is how the gown is designed We did NOT alter the train to have tacks and be uneven That is how the gown you chose and purchased is made The sample is that way, the gown was the samewhen you had your fittings When you pull up the bustle you see all the places it was tacked by the factory and designer That is NOT part of the bustle That is the ORIGINAL design as I have stated before Since you took this to an alterations company that doesn't sell this gown and isn't familiar with the initial design, I can see how they might think it had been altered uneven It was not.Had you come back and given us the opportunity to explain or even finish the alterations none of this would have happened But infact we did not have that opportunity Not to mention at this point, the way this issue has been handled and the personal level of attacks on multiple levels including social media, we are done with this issue
Complaint: [redacted]I am rejecting this response because:I understand that we are to the point of every side has it's own story. What I can tell you about my experience with Dolce Bleu is this:I was treated excellently and truly enjoyed shopping for my gown. I was made promises about the alterations of my dress that were not fulfilled. It is clear that Crista of Dolce Bleu, the one that was doing my alterations, doesn't have passion for doing this service and should not be the one to do them. It is also clear that her skills and experience in this field are not at the level necessary for an upscale bridal shop. The last message I received was the first mention of her acknowledging the fact that she used ribbons and glue on the bustle of my wedding gown. She denies using these materials, why has she not acknowledged my complaint about this in pervious messages? There seems to be a lot of inconsistencies in Dolce Bleu's story, something that the business and I would only know. And maybe I should give Dolce Bleu the benefit of the doubt and think that maybe she has our meetings confused with another bride's. What was said in the last message was not factual, but that is neither here nor there. My point of submitting my complaint to the Revdex.com and point my review's online is to simply inform future customers that the level and the passion of the alterations service at Dolce Bleu is not up to par. My review was tasteful and professional, the fact that Dolce Bleu is choosing to become overly defensive about their work rather than backing it tells me they have insecurities about their work and know they are not qualified to provide this service. So don't. Do what you do best, which is selling wedding gowns. I'm very sorry this has become such a unpleasant exchange that was not my intention. I made effort to contact you first in person before making any additional efforts. Sincerely,[redacted]
We did sell [redacted] her gown, She actually had her first fitting with Nichole as well not with Crista. Nichole helped [redacted] design a plain tullestrap for her dress. [redacted] agreed to the design and paid for it to be done.She met with Crista for a final fitting after the gown was hemmed,...
bustled and straps were added according to Hollys request and design.The gown is asymmetrical, the skirt of the gown is large and has many parts that are uneven for lack of a better explanation. One side of the skirt if flat with a design that comes to a point the other side has an opening where tulle spills out down the leg. Because of this design the bustle has multiple points that are not in an even configuration. [redacted] stated she liked the straps and there seemed to be no issue. It was when a friend of hers said they didn't show up well that they tried to figure out a change for them. The friend also stated she thought the bustle should be even, I agreed to move one of the hooks for her.At this point [redacted] was unsure of what she wanted. She also lives far away from the boutique, making design appointments difficult. She stated she would like more tulle on the straps so they would show up in photos, also maybe some lace appliqués. She wasn't sure of placement though. I said we would order some right away and I would try to send her photos. We did order her more lace. She then (a week or so later) sent a photo of a new design of what she may want. This was more of an outer bust piece including an illusion neck line with a rhinestone sash. I replied to her email explaining she had chosen a completely new design for a gown that did not have her elements. I needed more information.She then replied to me stating she would pick up the gown and have alterations done in Spokane. I told her I though that was probably a good ideabecause the distance and constant change of styles was going to be tough. It would be easier to work with someone in her area. We did hem the gown, move the bustle, create her original design and order her lace appliqués. A few weeks later she sent an email requesting a refund. I explained that changing her mind after all of this doesn't change the work that was done, or the items ordered and created for her would not be something we would refund. She said if we didn't she would give us bad reviews. My reply was: I understand.If you feel that is the right thing to do, I'm sure that is what you will do. And she definitely did that and more. I would like to request proof that anyone was rude to her ever. We are not rude to our customers. I'm sorry she was frustrated that we didn't create the design for her.We don't design gowns and work with the gowns and accessories we have available. That is why I agreed, if she was looking to create a new design it was a good idea for her to take her gown to someone who does that service. However there would be no refund for all the work that was done, and items purchased.
Complaint: [redacted]I am rejecting this response because:The short of this situation is that I am not an alterations expert. I was looking to Dolce Bleu for their alterations expertise. I'm not certain if alterations are not their passion or if they are simply not qualified but the alterations done on my dress were not of a high quality.The bustle on my dress done by Dolce Bleu was done using ribbons and glue. The ribbons used were long and stemmed from the back of the dress and were an eyesore when the train was down. The way the dress was bustled was done so the layers did not lay even. The ribbons were threaded through the layers of tulle and were not lined up correctly. When the train was down the ribbon threaded through the layers caused the dress to bunch up in places and the train did not lay correctly. I understand that my dress had a very full skirt and posed a challenge to completely bustle off the floor, that is not what I'm unhappy about. I'm unhappy that the work that was done was poorly done. If Dolce Bleu was uncomfortable with helping me with my bustle I would have been fine to take it some place that specializes in alterations.The vision I had for the straps on my dress was the same from the very beginning. I believe the problem stemmed from the lack of communication between Crista and I. Crista, the one doing the alterations, was not involved until the second appointment and at that point she presented to be uninterested and often walked away. She provided very little feedback or assistance. My complaint about the straps that were added is that they seemed to be temporary and didn't fit the dress. This is why I suggested lace appliques and emailed an additional image to help show my vision. After taking my dress to another alteration shop they pointed out that the tulle used on the straps was inconsistent with the tulle used on the skirt of my dress which explains why they looked like they didn't belong. I was really counting on Dolce Bleu to have the knowledge and the enthusiasm to help me with my vision. At the beginning of the 2nd appointment it was evident that alterations were not their passion. In Crista’s response to the Revdex.com she stated that I should have taken my gown to someone who does the service of creating a new design, it was never communicated to me that they didn’t offer this service. If they had told me that they didn’t feel comfortable with the alterations I was requesting I would have taken my dress somewhere that specialized in what I was looking for. I was really taken back by the response from Crista at Dolce Bleu after I had asked for a refund. Her remark, ‘It’s very difficult to do alterations for a bride that is not able to clearly state her vision, or needs someone else to speak for her’ was very bothersome. I’m still requesting a refund for the work that was done to my gown by Dolce Bleu. This work had to be redone out of necessity.Sincerely,[redacted]