DolEx Dollar Express

Dear Mr [redacted] : The following is in response to your complaint filed with the Revdex.com regarding the constant calls to your residenceWe were trying to reach one of our customers and have discovered it was a keying error we have now correctedPlease accept our apologies for the inconvenienceSincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have been refunded my money Regards, [redacted]

In Regards to Complaint Filed by *** *** has presented a perspective full of obvious exaggerations and filled with incomplete and untruthful information. In Regards to the complaint *** is an adult and has never been “forced” to agree to any contract. *** completed a legally
binding lease agreement and it’s full terms. Just like all of the contracts that we executed we must enforce policy and procedure in the same manner to all tenants. *** has been rude in his correspondence to not only the Property Manager, but to several of the Leasing Staff. We have repeatedly stated policy and procedure, *** does not like what he hears, and escalate his behavior to an inappropriate and threatening level. He has been told numerous times that we are executing proper policy, procedure, and under the support of all housing laws. His escalation in his correspondence is not going to change our actions. His additional complaints and response is outlined below.-He signed a lease on August 30th for a September 6th move in. This gave us enough time to prepare the unit. This was a 11-equal installment lease and was not prorated. The terms were agreed to at signing. We only have record of any lease being completed.-He was communicated with an option to secure a renewal lease. The deadline for our organization for a renewal at the same rate and guaranteed unit was September 30th. He was only communicated with this option. It was by no means in a harassing manner.-We did show his unit to secure a lease. We actually did secure a lease agreement. However, the future tenant will not be able to fulfill the agreement and is attempting a re-let. Were only attempting to assist the tenant to facility the re-let option. This requires showing the unit.-Notification of showing a unit as agreed upon the lease agreement we would attempt as advance notice as possible, but cannot guaranteed 24-hour notice. We are also not required to based off of state law. We attempt to accommodate our tenants to the best of our ability but must be able to show the unit to secure a future lease agreement. This is only in the event that the current tenant does not renew their lease. -All maintenance issues were remedy, as even acknowledged by the tenant. Though sometimes it may take a few visits to identify the exact issues as some maintenance issue is result of several variables. Our Maintenance staff has been responsive. If maintenance was not able to resolve the issue, an outside licensed vendor was brought in. This occurred in the situation of a plumbing issue and the HVAC issue. -In regard to the HVAC issue, after it was determined to be more than the filter a licensed HVAC professional was called to the task. He completed the appropriate repairs and the HVAC is operating under condition. The tenant demanded that we replace the furnace with a new one. However, based on advice by a license HVAC professional it was recommended that it was unnecessary. We will follow the advice of the license HVAC professional. -In regard to the Thursday showing, the notification is not required to be 24-hour notice, however the notification was actually over a 24-hour notice. We communicated this policy and procedure and the law. There were no treats made. We even canceled the showing, but communicated that we would be showing the unit in the future.In review of the complaint the company finds that we have followed all policy and procedures appropriately and do not find that there is any additional steps necessary. We will continue to enforce all contract and it’s policy and procedure to all tenants equally.Please see attached support documentation of tenant communication log and ***’s lease terms

Mr*** transaction did not occur at this locationIt may have occurred at Reading Road in Norwood

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I have been refunded my money.
Regards,
[redacted]