Dollar Airport Parking

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: To whom it may concern, This case has not been resolved to my satisfaction: Complaint ID: [redacted] The response from Dollar Airport Parking is not representative of what happened: They honored my reservation the next day, because I had a reservation for the entire weekendMy entire reservation was not cancelled, it was modified to be one less daySo there was no "courtesy" extendedthe company was obligated to honor a reservation I had made I am still requesting that the $be refunded - [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

While parked at this garage for days, flying out of LaGuardia, approximately gallons of fuel were siphoned from my carI know because I noticed they were unable to close the electrically controlled fuel filler door properly, which led me to examine the fuel gaugeI had filled the tank enroute to the airport, and driven miles when discrepancy was noticed enroute home, using approximately gallons, but the gauge was down to 1/2, indicating about gallons usedI will not use this facility again, nor any using valet parkingIf most cars there experience similar partial siphoning, it is a large scale but easily overlooked theft

At this time, I have been contacted directly by Dollar Airport Parking regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here] I received a "stock" email in response to the complaintIt was so incredibly wrong it's made the situation worseIn the email they apologized for my experience in ***!I was in [redacted] ** It also apologized for the delay in my rental car I did not rent a car They don't seem to care about complaints and just send out generic emails This is the response: Dear [redacted] Thank you for notifying us of your recent experience with [redacted] in *** We appreciate the opportunity to assist.Please accept my personal apologies for the unacceptable behavior exhibited by our employee We pride ourselves on our employee's ability to provide excellent customer serviceThe details of your experience have been forwarded to the General Manager of this location for immediate corrective actions.Please accept our sincere apology for the wait you encountered for your rental We certainly understand this can cause an inconvenience for our customers and have notified the location management of your experience We appreciate your feedback In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:At this time, I have not been contacted by Dollar Airport Parking regarding complaint ID ***.Sincerely,*** ***

At this time, I have been contacted directly by Dollar Airport Parking regarding complaint ID ***, however my complaint has NOT been resolved because:
[Your Answer Here]
I received a "stock" email in response to the complaintIt was so incredibly wrong it's made the situation worse
In the email they apologized for my experience in ***!I was in *** ** It also apologized for the delay in my rental car I did not rent a car They don't seem to care about complaints and just send out generic emails.
This is the response:
Dear *** ***Thank you for notifying us of your recent experience with *** *** *** in *** We appreciate the opportunity to assist.Please accept my personal apologies for the unacceptable behavior exhibited by our employee We pride ourselves on our employee's ability to provide excellent customer serviceThe details of your experience have been forwarded to the General Manager of this location for immediate corrective actions.Please accept our sincere apology for the wait you encountered for your rental We certainly understand this can cause an inconvenience for our customers and have notified the location management of your experience We appreciate your feedback.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

In reference to the customers statement she was not given a paltry 5% discount she was in-fact given a 10% discount which represents $6.27 of the disputed  $11.37 of  ticket # [redacted]
There is a standard flight cancellation fee of $7.00 + fees  which was correctly charged...

,,,We said we would honor the reservation next day as a courtesy because everyone was sold out for
Parking  
 
If I can be of any further assistance please call me ###-###-####  
                                        ...⇄ [redacted]

Revdex.com:
At this time, I have not been contacted by Dollar Airport Parking regarding complaint ID [redacted].
Sincerely,
[redacted]

At this time, I have been contacted...

directly by Dollar Airport Parking regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
I received a "stock" email in response to the complaint. It was so incredibly wrong it's made the situation worse. In the email they apologized for my experience in [redacted]!. I was in [redacted].  It also apologized for the delay in my rental car.  I did not rent a car.  They don't seem to care about complaints and just send out generic emails.  
 This is the response:
 
Dear [redacted]Thank you for notifying us of your recent experience with [redacted] in [redacted].  We appreciate the opportunity to assist.Please accept my personal apologies for the unacceptable behavior exhibited by our employee.  We pride ourselves on our employee's ability to provide excellent customer service. The details of your experience have been forwarded to the General Manager of this location for immediate corrective actions.Please accept our sincere apology for the wait you encountered for your rental.  We certainly understand this can cause an inconvenience for our customers and have notified the location management of your experience.  We appreciate your feedback. 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

To whom it may concern, 
This case has not been resolved to my satisfaction:
Complaint ID: [redacted] 
 
The response from Dollar Airport Parking is not representative of what happened:
They honored my reservation the next day, because I had a reservation for the entire weekend. My entire reservation was not cancelled, it was modified to be one less day. So there was no "courtesy" extended... the company was obligated to honor a reservation I had made.  I am still requesting that the $11 be refunded.
-[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

While parked at this garage for 4 days, flying out of LaGuardia, approximately 6 gallons of fuel were siphoned from my car. I know because I noticed they were unable to close the electrically controlled fuel filler door properly, which led me to examine the fuel gauge. I had filled the tank enroute to the airport, and driven 93 miles when discrepancy was noticed enroute home, using approximately 3 gallons, but the gauge was down to 1/2, indicating about 9 gallons used. I will not use this facility again, nor any using valet parking. If most cars there experience similar partial siphoning, it is a large scale but easily overlooked theft.

Review: I dropped my car off May [redacted] around 6pm to catch an 8pm flight at LaGuardia airport. I was due to pick up the car at 3pm on May [redacted], so I would have been charged for 3 days (3 24-hour periods from drop-off to pickup). However, while I was on the Dollar shuttle to the terminal, I received a notice that my flight had been cancelled and rescheduled for the following day. I did not get off the shuttle, but stayed on and went straight back to Dollar Parking. Once there, I spent a few minutes in their lobby trying to get another flight out that night, to no avail. So, I asked that my car be released to me and I would return the following day. The woman at the counter stated that I would be subject to a cancellation fee of $11.37 (vs. just modifying my reservation), but she would retain my reservation. She also stated that I should hold onto my receipt and when I brought the car back the next day, I should show them my receipt and I would be credited the amount against the entire reservation.

So, on May *, I returned around 12 noon to drop off the car again. The woman said hold onto my receipt and show it when I picked up the car on May [redacted].

On May *, I returned from my trip and was charged the full amount for 3 days of parking with no credit of $11.37 for the one day. The woman stated that according to Dollar policy, they do not give credits and my car was with them for 3 days, so I needed to pay for the full three days. I explained that I did not mind paying for the 3 days, I expected that as it was part of the original reservation, but that I had already paid $11.37 that should be credited against the amount, otherwise they were charging me for 4 days. She did not understand, so I asked to speak with a [redacted]. The [redacted] was standing right there behind the counter, and when she asked him, he 1. refused to speak directly with me 2. refused to give any type of credit 3. listen to the full explanation and discuss the issue with the customer service woman. The only way to get my car was to pay the full amount $67.xx, as they were holding it hostage and would not release it to me for anything less. The woman finally agreed to give a paltry 5% discount, which does not even come close to satisfying the issue. I finally got my car, and the next day wrote a letter of complaint to Dollar (via their Website) but have not had any response from them.Desired Settlement: credit of $11.37 (extra amount charged to me for 1 day cancellation).

Business

Response:

In reference to the customers statement she was not given a paltry 5% discount she was in-fact given a 10% discount which represents $6.27 of the disputed $11.37 of ticket # [redacted]

There is a standard flight cancellation fee of $7.00 + fees which was correctly charged ,,,We said we would honor the reservation next day as a courtesy because everyone was sold out for

Parking

If I can be of any further assistance please call me ###-###-####

Regards [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

To whom it may concern,

This case has not been resolved to my satisfaction:

Complaint ID: [redacted]

The response from Dollar Airport Parking is not representative of what happened:

They honored my reservation the next day, because I had a reservation for the entire weekend. My entire reservation was not cancelled, it was modified to be one less day. So there was no "courtesy" extended... the company was obligated to honor a reservation I had made. I am still requesting that the $11 be refunded.

-[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by Dollar Airport Parking regarding complaint ID [redacted].

Sincerely,

Review: The issue first began on July [redacted], when my husband and I dropped our car off to Dollar Parking in Elmhurst. We waited approximately 20 minutes from the lady behind the desk to wake up- she was in the back sleeping- to help us. The other gentleman that was at the front desk that was in charge of another portion of the business told us to wait, she'll be out when she's ready. He was rude and dismissive. The only helpful individual in the place was the security guard. After 20 minutes of waiting he came in and told her to get up and go out and help someone.

When the lady finally did come out, she was to the point- which is fine. I watched several other individuals go in and have the same issue- waiting for her to wake up to come out and help them.

On the confirmation form that I received when I booked the parking lot, it says that shuttles run every 5 minutes. It did not stay anywhere in this that this was between a specific time, it just said that the shuttle runs every 5 minutes. I waited FAR longer than half an hour in order to get a shuttle to go to the airport. Once again, it was the security guard who aided. The lady who was supposed to be taking care of the front desk was in the back sleeping and there were no other individuals to ask for help.

The day we were returning to pick up the car, my husband called and asked what the procedure was to be picked up from the airport. The company told us to go online and look it up ourselves. He was unable to find it, so he called back and they told him to go find it himself again, however after some arguing they finally shared the process.

When we returned, there were no issues with the shuttle back. Upon arriving at the parking lot, we found the same issue as when we had first arrived. The couple in front of us were helped and then the gentleman who was helping them looked at us and went in the back; did not reappear. Again, we waited for twenty minutes. Finally, after checking on us twice, the shuttle bus driver came in and took care of us, while the rest of the employees ignored everyone else.

I called Corporate Office's Customer Service on the day of our return and spoke with an individual for approximately 15 minutes. I provided her with this same information, in which she explained she would have a General Manger contact me to resolve the issue.

Fast forward to today, 9 business days later, I still had not received a call. Again, I called customer service at the corporate level. I was informed today that they do not have a General Manager. I gave the gentleman an overview of what happened and he told me I could call the manager of the location. I explained that I was not calling the manage of the location that had already been unhelpful. He told me he could offer me a $25 credit to use towards a car rental. I do not want to use a $25 credit to a company that is insulting and disorganized on not only a store level, but a business level as well. Nothing was done in a timely manner, nor as it was written in the information that I received. That was not satisfactory and after the gentleman told me he could not do anything more for me, I hung up.Desired Settlement: I would like a refund.

Consumer

Response:

At this time, I have not been contacted by Dollar Airport Parking regarding complaint ID [redacted].Sincerely,[redacted]

Review: Booked long-term airport parking with this business. On voucher it states that they provide 24 hour service and shuttles to [redacted] airport. When booking, I advised them that my arrival time would be 330am on June **. When I arrived at that time they stated that the next shuttle was not until 430. This delay gave me very little time to get through the airport causing me to almost miss my plane and my wife's luggage to not make the plane. They were rude and did not seem to care that they may be disrupting travel plans. After telling us that they would not be taking us to the airport for an hour, the staff disappeared and didn't come back for 30 minutes.Desired Settlement: I think it would be appropriate for some sort of refund on the money that I paid for parking. While I did ultimately get the shuttle and parked for 6 days, the service I was paying for was 24 hours. I did not get that. More importantly, they should adjust their advertising and CONTACT the person booking if they plan on not running their promised 24 hour operation. I would have made other plans.

Consumer

Response:

At this time, I have been contacted directly by Dollar Airport Parking regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

I received a "stock" email in response to the complaint. It was so incredibly wrong it's made the situation worse. In the email they apologized for my experience in [redacted]!. I was in [redacted]. It also apologized for the delay in my rental car. I did not rent a car. They don't seem to care about complaints and just send out generic emails.

This is the response:

Dear [redacted]Thank you for notifying us of your recent experience with [redacted] in [redacted]. We appreciate the opportunity to assist.Please accept my personal apologies for the unacceptable behavior exhibited by our employee. We pride ourselves on our employee's ability to provide excellent customer service. The details of your experience have been forwarded to the General Manager of this location for immediate corrective actions.Please accept our sincere apology for the wait you encountered for your rental. We certainly understand this can cause an inconvenience for our customers and have notified the location management of your experience. We appreciate your feedback.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,