Dollar Store

re: [redacted] , [redacted] The abov vehicle was purchased from us about six months agoWe have not been advised of any problems since that time Enclosed is a copy of the purchase agreement where we obtained the vehicle from [redacted] It clearly shows thathe car proof at the time show no accidents Thank you, [redacted] Manager

Initial Business Response / [redacted] (1000, 10, 2017/05/17) */ Re: [redacted] The above customer did purchase a used [redacted] from usShe was shown and road tested the vehicle and agreed to purchase itShe gave a deposit and we agreed to repair two rust spots on the hoodWe had the hood rust spots repaired and painted [redacted] had some problems with the vehicle missing and returned to have us look at itWe checked the vehicle while she waitedIt took some time to discover the problem and it required some partsWe asked if she could leave the vehicle and we would get the parts and repair itShe became annoyed and wanted it done while she waitedThe parts took a few hours to arriveShe complained during this time and wanted it done at onceAfter three hours or so the job was completedWe would ordinarly charge the customer SO per cent however in her case we covered the complete cost of some [redacted] [redacted] has a day [redacted] Warranty that was available This vehicle is a nice car and only has ***KMWe feel that she was treated fairly and was not charged for the repair Thanks PM [redacted] Initial Consumer Rebuttal / [redacted] (3000, 14, 2017/05/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) After buying a car it should NOT be missing at all after daysHood was not painted it was clear coated NOT PAINTED!!!! I had this confirmed by a mechanicAgain liesObviously I wouldn't be charged for you to actually fix what should have been done because it's under warrantyYou wouldnt be getting a single cent extra from meunprofessional mannerAnd yes I wanted it fixed that day, it's not my fault you are scam artistsI live mins away and lost days of workYet irs no big dealhorrible business ethic! I had a witness present to your demeaning behavior as well as my representative who was rudely hung up onYes I was annoyed, I wasn't waiting til the next day or losing my days of work bc you are all liarsFunny tho [redacted] store is up from the shop but had no part? Got it quick tho when I refused to leave without it fixedDisgusted, trust me social media is powerful and my experience at this terrible place is well known!!!

I am rejecting this response because: just because I bought this car 6 mo the ago doesn’t mean it has to cost me problems. I haven’t had an accident in the car since I got it, until someone crashed into me 2 weeks ago. And I was told by the appraiser that the car had been in Ana ccixent before as all the parts in the front end -ie- bumper, headlight underneath bumper. Was already replaced before I bought the car but the we’re replaced improperly!! Clearly whatever auction you got it from had lied or got the information wrong but that still falls on your part.

Initial Business Response /* (1000, 10, 2017/05/17) */
Re:[redacted]
The above customer did purchase a used [redacted] from us. She was shown and road tested the vehicle and agreed to purchase it. She gave a deposit and we agreed to repair two rust spots on the...

hood. We had the hood rust spots repaired and painted. [redacted] had some problems with the vehicle missing and returned to have us look at it. We checked the vehicle while she waited. It took some time to discover the problem and it required some parts. We asked if she could leave the vehicle and we would get the parts and repair it. She became annoyed and wanted it done while she waited. The parts took a few hours to arrive. She complained during this time and wanted it done at once. After three hours or so the job was completed. We would ordinarly charge the customer SO per cent however in her case we covered the complete cost of some [redacted] has a 90 day [redacted] Warranty that was available.
This vehicle is a nice car and only has [redacted]KM. We feel that she was treated fairly and was not charged for the repair.
Thanks
PM[redacted]
Initial Consumer Rebuttal /* (3000, 14, 2017/05/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
After buying a car it should NOT be missing at all after 3 days. Hood was not painted it was clear coated NOT PAINTED!!!! I had this confirmed by a mechanic. Again lies... Obviously I wouldn't be charged for you to actually fix what should have been done because it's under warranty. You wouldnt be getting a single cent extra from me. unprofessional manner. And yes I wanted it fixed that day, it's not my fault you are scam artists. I live 45 mins away and lost 2 days of work. Yet irs no big deal.... horrible business ethic! I had a witness present to your demeaning behavior as well as my representative who was rudely hung up on. Yes I was annoyed, I wasn't waiting til the next day or losing my days of work bc you are all liars. Funny tho [redacted] store is up from the shop but had no part? Got it quick tho when I refused to leave without it fixed. Disgusted, trust me social media is powerful and my experience at this terrible place is well known!!!

Beware! I have a Mercedes Benz Sprinter 3500. In May of 2016 I turned it over to Stoops Dayton,, Ohio for repair to the ABS system. We received an estimate and told them to proceed. We were overcharged and work listed on the estimate was not all completed. The bill was adjusted but was still about $200 to high. This included 6 phone calls during the 9 days it took them to complete the repairs and about an additional 45 min spent getting the bill adjusted. If you have an emergency repair find another shop!!!!!!

re: [redacted],
2011 [redacted]
The abov vehicle was purchased from us about six months ago. We have not been advised of any problems since that time.
Enclosed is a copy of the purchase agreement where we obtained the vehicle from [redacted]. It clearly shows thathe car proof at the time...

show no accidents.
Thank you,
** [redacted]       Manager