Dollar Tile - Gabe's Granite Countertops

Complaint: [redacted]
We reject his response
because he did not address our complaints nor did he offer a solution.
  His only “solution” is for us to purchase a new slab when
he’s the one who ruined the first one.
[redacted] installed our
granite.  We paid him because we didn’t realize until afterwards that
there were MAJOR ERRORS.  As I communicated in my initial complaint
to you, “we have never had granite counters before” and had no idea that
(1) he had tried to get away with breaking the granite into two
pieces over the sink and gluing it back together so we wouldn’t notice; or that
(2) he had cut the granite incorrectly in the first place, so the
pattern doesn't match at the seams like it’s supposed to do.  We
found out by having a contractor look at the job after we realized there were
major defects in his work that would have to be corrected by him.  As I
said before, the contractor’s comment was that it was one of the worst jobs
he’s ever seen. 
Initially, the only thing
that we believed [redacted] did wrong was the installation of the sink, as we thought
it was supposed to be under the counter as we had seen in model homes, not even with it; however, we researched
and went back to the manufacturer to find that he did install it according to their instructions; so
we told him that, apologized and that was the end of that issue.
The reply to my complaint
that he sent to you (that I am answering now) is a copy of an email that
he sent to us on November 4th as we were trying to settle this peacefully.
 His comments were not exactly accurate, so I replied to him that day with
the facts/truth of the matter (and will be happy to supply you with it if
you would like).
In order to resolve this, he
will have to remove the granite that he installed incorrectly from the main
kitchen counters (two) with as little damage
to the cabinets as possible, and we will have to find a slab that he will
pay for that is comparable (if that is even possible) to the other
two he used to do the rest of the kitchen/laundry room.  Also, he will
need to complete the unfinished portions that he had originally agreed to do.
 We paid [redacted] over $6,500 and expect a refund or a first-rate re-do
(whatever that entails).
Our only alternative is to
hire another granite company to re-do the two counters, or start over with all new granite if we can’t find a slab that matches closely
enough.  In the meantime, we have a sub-standard, poor quality job that
[redacted] is not willing to correct.   We would use the refund from [redacted] in
order to do this.
Regards,
[redacted]