Dollhouse Hair Boutique

Initial Business Response /* (1000, 5, 2015/06/22) */
Revdex.com
Case # XXXXXXX
Att: *** ***
On April 29th/*** *** had an appointment booked iwth my employee *** *** to have her hair prelightened (bleached) with a balayage technique and then toned to an artificial
colour with pigment stainsIn order to achieve what Ms*** requested damaged does occur to the hair as the hair has to be prelightened to white so that the artificial pigment requested is accurate and attainableAny of the artificial pigments that are the trend at this time in the hair industry eg: pink, purple, magenta as requested by the client are only possible by performing this methodAlso, the artificial pigments are semi-permanent which means they fade or wash out each time the hair is rinsed or washed and must be reapplied every weeks to maintain the depth of the colourAll of this was explained in detail to Ms*** and knowing this she agreed to proceed
Unfortunately the majority of Ms***'s statement is not truthfulShe did not leave Dollhouse Hair Boutique with her hair melted, breaking or any of the other descriptions she alluded toIf that was the case we would have had her immediately return to the Salon to address the situation*** Her description of the dequence of events and how she was treated is inaccurateWe did offer her 50% of the money she paid for her service back which under the circumstances was more than generousWe did not give her the option to consider the refund and return again as her demeanour made our customers uncomfortable and we did not want a repeat of that situation to occur again in our establishmentWe are very sorry that this has occurred but we feel that due to the complete inaccuracy of her claim and the *** way she has depicted this episode we are not willing to do anything further for Ms***, nor do we wish to have her contact our business for anything from her on in
Thank you for your time and consideration concerning this matter
*** ***
Owner Dollhouse Hair Boutique
*** ***
Stylist at Dollhouse Hair Boutiqe